Interim Digital Content Manager

Who you are

• Minimum 6 years of experience managing digital content across e-commerce websites and apps
• Experience partnering with technology and CX teams with a track record of delivering innovative digital solutions and improving customer journeys
• Strong understanding of CMS platforms (Contentful experience highly desirable)
• Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets
• Ability to prioritise tasks, forward think and manage own time is imperative
• Thinks both highly creatively and commercially with an innovative flare
• Highly organised, with attention to detail and strong project management skills
• Genuine, patient, malleable, enthusiastic and positive attitude
• Experience managing a multi-skilled team
• Eager to learn and values continued self-development and the development of others
• Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated

What the job involves

• The Website and App Content Manager leads the end-to-end management of website and app content, overseeing a team responsible for delivering engaging, high-performing digital experiences across global markets
• This role combines cross functional collaboration, leadership, creativity, and operational excellence to drive impactful campaigns, seamless customer journeys, and continuous optimisation across all digital touchpoints
• Reporting to the Head of Digital Content this role works to enhance the customer's digital experience with Charlotte Tilbury, while leading a high-performing content team in a fast-paced, innovative environment
• Lead and manage the website and app content team, providing guidance, support, and development opportunities
• Run the end-to-end process for all website and app content, from ideation, briefing, approval and builds, collaborating cross-functionally to drive operational excellence
• Ensure all website and app content, globally, (homepages, PDPs, PLP, story pages) is aligned with the trade and marketing strategies and priorities - balancing BAU activity, product and digital campaigns and localisation nuances
• Collaborate with CX team to determine onsite and in app customer journeys, delivering Figma flows for content and creative teams to follow when briefing and building
• Responsible for approving all website and app assets before delivery and all builds before go live
• Monitor and analyse the performance of digital content across site and app, using data-driven insights to proactively optimise live and future content
• Partner with Product and Engineering teams to deliver new and evolve existing functionality, leading a team that brief, build and publish across the website and app
• Liaise with external vendors to optimise the use of their tools and ensure appropriate allocation of budget for each
• Key stakeholder within digital to plan and deliver the digital 360 content calendar and NPD campaigns, leading on the website and app ideation and retrospective analysis
• Who you will work with: Digital Content and the CGTO team

Contract Details

• 9 Month Fixed-Term Contract, Maternity Cover
• Location: London
• Level: Senior and Expert
• Salary not provided