Job Description

Who you are

Proven experience as a Director of Engineering or similar leading multiple teams/groups in a product software environment (manager-of-managers)
Strong track record in delivery leadership: prioritisation, risk management, dependency coordination, and stakeholder communication
Credible technical depth to challenge and support architectural choices (without needing to be a hands-on contributor)
Experience partnering closely with Product to deliver outcomes for customers
Demonstrated people leadership: coaching managers incl. managers of managers, developing senior ICs, creating clarity and psychological safety
Comfortable operating in ambiguity and making timely decisions with incomplete information

What the job involves

This is a 12-month fixed-term maternity cover for the Director of Engineering — Salon Operations & Consumer
You'll lead two engineering organisations, partnering closely with Product, Design and fellow Engineering leaders to ensure our teams continue to deliver exceptional products for our customers
As a manager of managers, you'll provide stability, clear direction and strategic leadership while maintaining a healthy, high-performing engineering organisation
Success in this role means delivering predictable outcomes, supporting exceptional leaders, and ensuring our teams continue to thrive throughout the transition
Champion a customer-first engineering culture, balancing product delivery with technical excellence, reliability, and long-term platform health
Help teams stay focused on delivering meaningful customer outcomes while making thoughtful trade-offs when priorities compete
Provide strategic engineering leadership across the domain, building strong partnerships with Product, Design, Customer Success, and Support
Create clarity, alignment, and momentum, empowering teams to make great decisions and deliver with confidence
Oversee our Level 3 support model, ensuring customer issues are resolved quickly while identifying opportunities to improve reliability, tooling, and engineering practices
Champion high standards for quality, security, performance, and operational health across your organisation
Translate business goals into a clear engineering vision and roadmap
Drive initiatives that improve customer outcomes while balancing delivery, technical investment, and organisational priorities
Coach and support Heads of Engineering and Principal Engineers to build high-performing, engaged teams
Foster a culture of collaboration, continuous improvement, feedback, and growth
Ensure teams have the people, processes, and support they need to succeed
Use data and team feedback to continually improve performance, engagement, and the way we work

Work Arrangement: Remote from Ireland, UK

Contract: 12 Month Fixed-Term (Maternity Cover)

Level: Senior and Expert level

Compensation: Salary not provided; Plus Employee Share Purchase Scheme

About the Company

Company mission

To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.

Phorest is a salon management software solution serving 201-500 employees. The company provides user-friendly marketing software that helps salon proprietors manage appointments, reduce no-shows, and streamline operations. The platform has evolved to include features for staffing management, inventory control, and strategic marketing, enabling Phorest to compete on the global stage with international contenders.

Company benefits

Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
We help you travel by providing a bike to work scheme as well as tax saver transport tickets
We care for your family and provide Enhanced Maternity and Paternity benefits
We grow our own timber! We provide a great learning environment including an extensive onboarding program
Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
We don't believe in formal dress codes. We prefer causal things

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