Job Description

Contract Manager - 12 month FTC

Location: The role can be done from home however you will be covering the northwest region.

Reporting to: Regional General Manager/Business Manager.

This role is a 12 month fixed term contract to cover maternity leave.

Role Overview

The IRM Contract Manager is responsible for developing and growing waste disposal and resource management services across customer sites, while delivering first-class customer service and account management.

You will ensure the right infrastructure is in place to respond quickly to client needs, driving continuous improvement across the contract to deliver strong performance against EBIT targets, recycling objectives, compliance and health & safety standards.

Based within our Specialist Services Division, the role delivers tailored solutions for complex and unknown waste streams, including hazardous waste removal, bulk liquid disposal, industrial cleaning, compactors, balers and Integrated Resource Management (IRM).

Core Responsibilities

Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
Manage monthly profit and loss across a designated contract portfolio.
Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Essential Requirements

Knowledge of waste management, with previous account management experience and a strong operational focus.
Understanding of lean methodology, with the ability to work to clearly defined KPIs.
Proven track record of delivering continuous improvement within an operational or service environment.
Full, current UK car driving licence.

Benefits

Ongoing career development, training and coaching
Car or allowance
Generous pension scheme
Medical and dental scheme
Retail and leisure discounts
Holiday and travel discounts

About the Company

About Biffa Waste Services

Biffa have been servicing the waste management needs of the UK since 1912 and we're now a UK leading integrated waste management company.

We are proud to lead the waste and recycling industry. With operations at over 195 sites spanning the length and breadth of the country, we service over 2.3 million households and collect 4.3 million bins per week just within our municipal division. From our conception in 1912, our business has developed far beyond waste collection and into recycling, treatment and energy generation services.

Our Vision

To be the leader in UK sustainable waste management.

Our Purpose

We're here to change the way people think about waste.

Our Values

• We act as a team

We are working towards a common goal
We look out for each other
We all have an equal voice and respect each other

• We make things happen

We are hands on and get stuck in
We find a way
We go the extra mile and always deliver

• We do the right thing

We are honest, transparent and responsible for our actions
We keep our promises
We build trust by being consistent and fair

• We take pride in what we do

We continually develop our knowledge and expertise
We know our work matters
We take price in a job well done

Culture & Innovation

We are a progressive business and innovation is core to our strategy. This means continually developing and improving our extensive UK-wide infrastructure to provide greater flexibility, an innovative and broad range of services and the utilisation of technology to ensure we are easy to do business with.

We believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. We champion diversity and equality at every turn.