Interim Customer Success Manager

Role and Responsibilities

In this role you will

• Own and grow a portfolio of mid tier accounts, including customers with €5 - 100k+ ARR
• Build strong, trusted relationships with key stakeholders across large institutions, from day-to-day users through to senior decision-makers and executive sponsors
• Act as the primary commercial and strategic point of contact for your accounts, driving retention, adoption, and expansion opportunities
• Lead renewal, upsell, and cross-sell conversations, with confidence negotiating commercial terms at C-suite and senior leadership level
• Develop account plans and engagement strategies that support long-term customer success and revenue growth
• Manage enterprise customers proactively throughout the full customer lifecycle, including onboarding, rollout, adoption, renewal, and expansion
• Monitor account health, usage, and engagement metrics, identifying risks early and taking ownership of actions to reduce churn
• Develop a deep understanding of the Circit platform in order to confidently demo the product, deliver training, and advise customers on best practice
• Build relationships across complex customer organisations, identifying key stakeholders, understanding decision-making structures, and aligning on customer priorities
• Partner closely with Sales, Product, Marketing, and Support to ensure a seamless customer experience and strong internal alignment
• Support enterprise rollouts across new teams, regions, and use cases, sharing best practice to help customers scale successfully
• Gather customer feedback and insights to inform product development, customer enablement, and go-to-market strategy
• Contribute to the ongoing development of internal playbooks, customer success processes, and collateral
• Take ownership of retention and revenue outcomes across your portfolio, supporting monthly, quarterly, and annual targets

Requirements

You must be ready to work in a fast paced, high growth environment, with a large amount of flexibility required.

• 3-5 years experience in a client/customer facing roles
• Exceptional communication skills and relationship building skills
• Experience with CRM tools and Microsoft office suite
• Proven ability to close deals
• Experience with managing an existing book of business

Work Arrangement

This role is based in Ireland. While the position offers flexibility, the successful candidate will be expected to attend the office a few times each month to support team collaboration, engagement, and in-person connection.

This role is a 10-month contract, with the potential to join the team on a permanent basis, subject to business needs.

Benefits

• Competitive salary
• A small team with a friendly environment that promotes autonomy for you to self-manage your time
• Hybrid-working and flexible working hours
• Great opportunity for career progression with hands on experience
• Freedom of expression is encouraged