Client Success Manager
Job Description
Who you are
- Available for a 6-month fixed-term contract until the end of December 2026
- Fluent in Dutch
- Experience in AdTech, Retail Media, eCommerce or performance advertising
- Strong interest in data, analytics and performance-driven business models
- Comfortable working with data and reporting
- Able to interpret performance results and explain them clearly to clients and internal teams
- Structured, organized and able to manage multiple priorities
- Curious, proactive and eager to learn in a fast-moving environment
- Ability to leverage business acumen to influence commercial decisions
- Confident communicator, comfortable working in an international context
- Team player who collaborates effectively across functions
What the job involves
Criteo Retail Media enables retailers to monetize their digital properties by connecting brands with high-intent shoppers close to the point of purchase. As Retail Media continues to scale across Europe, we are expanding our Client Success team to support growth across Benelux & Nordics. Retail Media sits at the intersection of commerce, advertising and data, requiring strong analytical thinking combined with commercial and technical execution.
As a Client Success Manager (6-month fixed term contract), you will manage a portfolio of retail partners across Benelux & Nordics and support the growth and adoption of Criteo's Retail Media solutions. You will work closely with senior stakeholders internally and externally, focusing on day-to-day execution, performance analysis and client satisfaction. Your tasks will include but are not limited to:
- Manage existing relationships with leading retail eCommerce players in Benelux & Nordics market, with the aim of building/growing strong partnerships
- Ensure client retention / satisfaction and grow inventory and yield
- Moderate all business discussions with the client with the support of technical, demand or legal teams, around contract, product integration and sales
- Run thoughtful, data driven Quarterly Business Reviews
- Aim to overachieve quarterly business targets
- Persevere and think big picture
- Play an ongoing role as an evangelist for Retail Media
Location: Amsterdam, Barcelona
Contract Type: Fixed-term contract (6 months, until end of December 2026)
Level: Junior and Midlevel
About the Company
Company mission
To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.
Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals. The company operates in the commerce marketing space, which is a huge business with billions spent every year on adverts. As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway, driving 5 billion ads per day, and is well set to see further adoption of its platform.