Aziz Khetani

Experience

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  Colorado Technical University

  Adjunct Faculty Instructor

  Jan 2009 - Present

  CTU is accredited by the Higher Learning Commission, offering industry-relevant degree programs facilitated by experienced faculty.

  • Ranked in the top 5% of faculty institution-wide, consistently recognized for teaching excellence and student outcomes.
  • Built a student-first classroom culture rooted in collaboration, accessibility, and high expectations, resulting in strong engagement and academic performance.
  • Actively contributed to university-wide student success initiatives, bringing a practitioner mindset to both the classroom and broader institutional goals.
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  Thriveworks

  Sr. Director of Learning & Development

  Nov 2022 - Feb 2026

  Thriveworks offers therapy and psychiatry services, covered by insurance, to help with depression, anxiety, stress, relationship issues, and more, available both in-person and online.

  • Generated $3M+ in cumulative operational savings through enablement strategy, workforce optimization, and technology-driven transformation.
  • Directed LMS platform transition, generating $250K in projected savings over five years.
  • Spearheaded AI adoption in learning and workforce strategy, implementing BrainCX AI solution and generating $250K+ in cost savings.
  • Contributed to enterprise reputation management processes for BBB and Google Reviews through structured resolution workflows and accountability systems.
  • Relaunched a stalled Salesforce initiative through structured UAT and targeted training execution, restoring momentum and adoption.
  • Piloted Regal and Sierra AI solutions to advance client-facing enrollment enablement and improve frontline performance.
  • Reduced new hire training from 6 weeks to 4 weeks, a 33% efficiency gain, while increasing new hire performance by 40%.
  • Supported BPO transformation strategy including the transition of Customer Service and Billing operations to the Philippines and the build-out of bilingual operations in Colombia.
  • Led the consolidation of Billing Support, Enterprise Support, Synchronous Health acquisition teams, and corporate partnerships including Tufts and AHPC into a centralized Center of Excellence.
  • Architected a multi-track Leadership Development Program spanning emerging leaders, managers, and high-potential talent, built directly around succession planning and performance metrics.
  • Designed and launched an enterprise Mentorship Program that improved engagement scores and opened internal mobility pathways across the organization.
  • Established Individual Development and Foundational Skills tracks to close performance gaps surfaced through QA reviews and performance data.
  • Integrated learning analytics with operational KPIs including NPS, CSAT, FCR, and retention, creating direct and measurable performance lift across call center functions.
  • Sustained learning NPS scores above 90% while driving improvements in staff retention and overall workforce engagement.
  • Led a 45-person team across QA, CX, Learning Ops, and Training, driving performance, accountability, and results across all four functions simultaneously
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  Frontdoor, Inc.

  Manager, Learning Operations

  Feb 2020 - Nov 2022

  Frontdoor provides innovative solutions to simplify home ownership and offers products and services for maintaining and repairing homes.

  • Implemented enterprise OKR enablement strategy, leading platform rollout and governance using Betterworks to align departmental goal-setting and performance measurement across the organization.
  • Expanded the enterprise learning technology ecosystem by introducing Coursera, Udemy, and Zoom-based delivery, improving accessibility and scalability of learning programs at a global level.
  • Partnered with executive leadership to launch and sustain early-stage DEI initiatives, embedding inclusion principles directly into organizational development and learning strategy.
  • Supported rollout of engagement and performance software, strengthening recognition practices, feedback culture, and employee performance visibility across the org.
  • Designed and launched the organization's first Leadership Development Program, pairing experienced leaders with new managers to accelerate leadership readiness and build succession pipelines.
  • Created and implemented the company's first standardized global New Hire Onboarding program, establishing a consistent experience across all countries of operation.
  • Operationalized "What's Your Story," an executive storytelling initiative featuring C-suite and expanded leadership participation, boosting leadership visibility, career pathway awareness, and organizational connection.
  • ncreased learning program delivery by 433% and learning hours delivered by 338% year over year.
  • mproved program attendance by 84% and drove learning impact scores to 92%.
  • Established a scalable learning operations framework that enabled sustained organizational growth and program expansion well beyond the initial launch.
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  Altisource

  Manager, Talent Operations

  Jul 2018 - Mar 2020

  Altisource offers solutions and services for the real estate and mortgage industries, optimizing processes and technology usage.

  • Crossed functional lines to align Client Experience, Marketing, Analytics, and Operations around shared workforce goals, translating org objectives into people strategies that were retained.
  • Built and launched an integrated learning and talent development strategy from the ground up, stabilizing workforce performance during a high-growth, fast-scaling environment.
  • Owned OKR framework governance end-to-end for Talent Acquisition function, lifting departmental adoption by 75% and shifting the operating culture toward agility and continuous improvement.
  • Cut employee referral payout errors by 95% by rebuilding the referral process in partnership with analytics, tightening tracking, governance, and accountability.
  • Streamlined hiring and onboarding in partnership with HR, creating cleaner handoffs and stronger cross-departmental alignment from day one. Reducing time-to-hire metric by 10%.
  • Stood up incentive compensation tracking for recruitment teams, eliminating errors and bringing reporting timelines under control.
  • Launched enterprise eNPS from scratch, moving the score from -12 to 35 in just two quarters through focused engagement diagnostics and fast follow-through.
  • Created "Development Wednesday," a peer-learning forum that became a cornerstone of team culture, driving collaboration, knowledge exchange, and cohesion across the org.
  • Designed recognition and motivation programs for field teams, directly connected to CX and sales performance goals.
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  Altisource (Owners.com)

  Manager, Adaptive Learning and Instructional Design

  Mar 2017 - Aug 2018

  Altisource offers solutions and services for the real estate and mortgage industries, optimizing processes and technology usage.

  • Introduced adaptive learning methodologies that transformed training engagement for field employees, replacing static content with personalized, performance-driven learning paths.
  • Achieved 300%+ growth in course completion rates by redesigning the learner experience. Applying targeted interventions, removing friction points, and aligning content to how field employees actually work.
  • Built a full-cycle digital learning operation: needs analysis, content design, assessments, and evaluation framework. All grounded in data and tied directly to performance outcomes.
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  Perdoceo Education Corporation

  Manager, Faculty Development

  Oct 2014 - Apr 2017

  Perdoceo Education is committed to providing career-focused learning through its accredited institutions, offering online and campus-based programs.

  • Led enterprise learning & development for 1,200+ faculty and staff. Redesigned onboarding cutting duration from 5.5 to 2 weeks, raising success rates from 56% to 89% with an average NPS of 90.
  • Served on Academic Leadership Committee driving cross-functional strategy. Presented executive-level faculty development reporting, architected evaluation frameworks, and supported accreditation compliance
  • Advanced from student advising into leadership through consistent impact. Evaluated 150+ faculty, developed org-wide SOPs and learning resources, building the operational foundation for scalable performance.
  • Architected a faculty evaluation framework integrating teaching standards, survey data, and professional development metrics to drive performance accountability across the institution.