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Randy E.

CDO | AI-Driven Design Transformation

From a design leader to an AI enthusiast, Randy Ellis’s career has been a strategic evolution driven by one core belief: the most powerful technology should feel like magic.

He began by tackling a recurring pattern in the tech world: brilliant engineering teams creating powerful features that users simply couldn't navigate. Randy recognized that the gap between cutting-edge AI and human-centered design wasn't just a problem to solve; it was an opportunity to revolutionize how products are built. This insight became his mission. At Nagarro, he moved beyond simple design to orchestrate the firm's entire design evangelism strategy. He implemented new design operations that streamlined development cycles and elevated quality standards, proving that deeply integrating design with business goals could fundamentally change how a company innovates.

His journey into AI-powered solutions culminated at Wealthberry Labs, where he leads product strategy for AI-driven financial planning tools. There, his philosophy was validated by real-world results. During its beta, the platform achieved exceptional weekly retention and conversion rates, clear signals that users found genuine, continuous value in the product. Randy’s impact is measured not in abstract numbers but in his ability to elevate teams and practices. As a fractional CDO and Product Design Strategist, he focuses on building strategic frameworks for industries from Fintech to Enterprise AI. He has dedicated a significant part of his career to mentorship, guiding hundreds of designers in next-generation methodologies.

As an award-winning designer, Webby Awards judge, and respected author, he continues to shape the future of the field. Through Go Fractional, Randy partners with organizations ready to turn design bottlenecks into a competitive advantage, proving that the true power of AI is unlocked when it's seamlessly woven into the human experience.

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Randy E.

Work

LedgerIQ: AI Payroll Anomaly Detection (Enterprise B2B)

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LedgerIQ: AI Payroll Anomaly Detection (Enterprise B2B)

Most companies unknowingly hemorrhage money through payroll systems—billions lost annually to fraud and manual errors. Our target client was experiencing the perfect storm: 10 hours of manual audit work per pay cycle, persistent errors slipping through, growing fraud exposure, and damaged employee trust. LedgerIQ reimagined payroll integrity through intelligent AI that learns organizational patterns, detects anomalies in real-time, and integrates seamlessly with existing workflows.

OhPlays! Sports App (iOS/Android)

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OhPlays! Sports App (iOS/Android)

Oh!Plays was developed by Eight Bit Studios as a specialized mobile application designed for student athletes who wanted to showcase their sports achievements through professional-quality highlight reels. The app addressed the gap between complex video editing software and the need for quick, mobile-friendly sports content creation. Through comprehensive user testing with 15 high school students across iOS and Android platforms, we validated core features and achieved remarkable user success rates in a real school environment.

GrowIt! Social Gardening Platform (iOS/Android)

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GrowIt! Social Gardening Platform (iOS/Android)

GrowIt! revolutionized the gardening community by creating the first comprehensive social platform that bridges the gap between novice gardeners and horticultural experts. Through a strategic partnership with Ball Horticultural Company, we developed a platform that combines social networking, plant identification, geolocation services, and expert guidance to serve gardening enthusiasts across 25,000+ cities globally. The three-phase development approach prioritized community building, engagement mechanisms, and deep horticultural integration to achieve sustainable growth and user retention.

Experience

Oct 2022 — Present
Head of Product

Head of Product

Founder

As Head of Product at Wealthberry Labs, I lead end-to-end product development for a fintech platform designed to expand wealth-building access to underserved communities. I define the product vision, execute the roadmap, and manage cross-functional collaboration between design, engineering, marketing, and research. My work strikes a balance between lean experimentation and long-term strategic growth, ensuring alignment with user needs and business objectives. Beta Launch Highlights – Wealthberry Core App Qualitative Outcomes: * Users consistently described the app as intuitive, empowering, and community-focused * Earned early trust through clear, transparent financial guidance and non-predatory language * Top requested features included automated savings, shared financial goals, and advisor Q&A * Strong organic sharing and word-of-mouth among Gen Z and BIPOC early adopters * Beta participants actively shaped the roadmap, creating a user-led product development loop

  • ✦ Launched closed beta to 350+ early users across 11 states
  • ✦ Conducted 50+ moderated UX interviews and usability sessions to refine product direction
  • ✦ Achieved 22% week-over-week user retention across the first four beta cohorts
  • ✦ Captured over 900 in-app feedback events, including sentiment tagging and feature suggestions
  • ✦ Reached an 18% conversion rate from early access signups to paid interest waitlist
  • ✦ A/B tested six onboarding flows, resulting in a 34% increase in task completion
Apr 2023 — Oct 2023
Clockwork

Clockwork

Lead UX Researcher

Led user research initiatives across client projects, driving human-centered design through qualitative and quantitative research methods. Partnered with cross-functional teams to translate user insights into actionable design recommendations.

  • ✦ Produced mid-fidelity wireframes and user journey flows for a financial client to reduce onboarding time for their non-profit financial literacy banking program by 12%.
  • ✦ Interviewed more than 30 internal financial planners and advocates to analyze the user experience and enhance their financial planning tools.
  • ✦ Conducted internal user interviews to recommend a best-in-class PIM solution, resulting in a 23% reduction in inventory management bottlenecks.
Feb 2020 — Oct 2022
Nagarro

Nagarro

Head of Design

Orchestrated the IT firm's design evangelism strategy roadmap, aligning with the firm's vision and goals while building a global design organization.

  • ✦ Facilitated 1:1 coaching sessions with 15+ junior-senior level designers to enhance user-centered design skills, resulting in a 100% positive impact from team members and a 40% increase in junior designer retention rate
  • ✦ Produced and disseminated 15+ leadership articles on industry trends and design best practices to 10k+ subscribers; drove a 40% improvement in website traffic and a 25% boost in lead generation
Feb 2020 — Mar 2022
Nagarro

Nagarro

Director of DesignOps

Guided a design ops strategy that streamlined design processes and collaboration across teams. Collaborated with product and engineering teams to establish design and development roadmaps.

  • ✦ Collaborated with product and engineering teams to establish design and development roadmap; ensured continuous feedback and alignment between design and development phases, reduced design and development time by 30%
  • ✦ Defined weekly design reviews with cross-functional teams and provided in-depth feedback on design quality and adherence to design principles, with product usability up by 23% and customer satisfaction by 38%
Sep 2018 — Jul 2019
Alight Solutions

Alight Solutions

Associate Director of UX/Product Design

Led product launch for AI anomaly payroll detection system and supervised team to launch analytics-focused career-tracking mobile app. Conducted comprehensive user research through multiple methodologies.

  • ✦ Guided product launch for an AI anomaly payroll detection system for the internal accounting team that improved the detection of errors by 60%. Leading to B2B white-label solutions for resale opportunities
  • ✦ Authored and managed UX design documentation, including wireframes, prototypes, interaction models, and design guidelines
  • ✦ Conducted user research through surveys, heat maps, and A/B testing, improving user engagement by 50% and a drop in bounce rates by 25% with the innovation lab products
  • ✦ Supervised a team of junior designers/developers to launch an analytics-focused career-tracking mobile app for the platform audience. Improving customer success of job placement by 35%
Jul 2018 — Sep 2019
DigitasLBi

DigitasLBi

Lead Product Designer

Prepared UX deliverables and planned collaboration with visual designers to align UI design with overall UX strategy, usability standards, and accessibility guidelines.

  • ✦ Prepared UX deliverables, such as wireframes, prototypes, user flows, and interactive mockups that communicated design concepts and interactions to clients and team members
  • ✦ Planned collaboration with visual designers to align UI design with overall UX strategy, usability standards, accessibility guidelines, and brand requirements, growing website engagement by 25%
Mar 2016 — Jun 2018
Eight Bit Studios

Eight Bit Studios

User Experience Strategist

Designed and executed mobile app usability testing using comprehensive metrics. Analyzed user behavior data and feedback to optimize essential user journeys.

  • ✦ Develop comprehensive UX strategies aligned with business goals and user needs.
  • ✦ Analyze data and user feedback to inform UX decisions and optimize user experiences.
  • ✦ Conduct usability testing and evaluation to identify issues and gather feedback for iterative improvements.
  • ✦ Designed and executed mobile app usability testing using metrics, including task completion rate and user satisfaction rating; identified and resolved 50+ usability issues and increased user retention by 15%
  • ✦ Analyzed user behavior data and feedback via heatmaps, surveys, and interviews; used insights to optimize seven essential user journeys, lowering drop-off rates by 25%