Suzanne S.

Charlotte, NC, USA

Finance & Operations leader for e‑commerce and digital businesses — driving growth with data‑driven strategy, merchandising and scalable processes.

Experienced finance and operations leader who partners with marketing, merchandising and product teams to scale e‑commerce and digital ventures. I blend quantitative analytics, business strategy and hands‑on operational execution to optimize P&L, improve margins and boost customer acquisition efficiency across paid and organic channels. Comfortable in start‑up environments, I build cross‑functional teams, streamline processes and turn insights from online advertising, social and merchandising into measurable revenue and operational scale. Open to opportunities where I can align finance, ops and marketing to accelerate growth and profitability.
Suzanne S.

Experience

  • Your Cohort

    Your Cohort

    Fractional CFO

    Jun 2025 - Present

    We empower founders & CEOs with experienced C-suite leaders who help scale, maximum operations, and drive revenue growth.

    • Co-founded Your Cohort to provide fractional C-suite leaders who help startups scale and drive revenue growth.
    • Provide data-driven CFO leadership focused on identifying opportunities and solving complex business issues.
    • Support finance, operations, marketing and communications with experienced fractional executives.
    • Leverage team experience from top brands and startups to build relationships and deliver results at every stage.
  • Gates Foundation

    Gates Foundation

    Expert Consulting Unit Lead, Design, Analyze, Communicate (DAC)

    Nov 2024 - Present

    We are a nonprofit fighting poverty, disease, and inequity around the world

    • Lead the DAC expert consulting unit to design and deliver evidence-driven programs.
    • Partner with grantees and partners to analyze results and improve equity globally.
    • Translate research and analysis into clear communications for internal and external stakeholders.
  • ProctorFree

    ProctorFree

    COO

    Dec 2020 - Present

    ProctorFree is an on-demand, easy-to-use, and cost-effective online proctoring solution for higher education institutions and professional organizations.

    • Led operations for an on-demand, easy-to-use online proctoring platform for higher education and professional organizations.
    • Managed secure proctoring services offering both fully automated and human-assisted proctoring.
    • Oversaw integrations with major LMS platforms including Canvas, Blackboard, Brightspace, and Moodle.
    • Implemented secure browser, psychometrics, and proctored exam delivery to maintain exam credibility.
    • Scaled 24/7 on-demand access, simplified setup, and responsive support with customizable options.
  • Tech Talent & Strategy

    Tech Talent & Strategy

    COO

    May 2017 - Dec 2020

    Formerly Tech Talent South, we provide technical training, recruiting & staffing, with a nationwide network of 70,000+ students, corporate clients & more.

    • Led operations to grow tech talent across the South and support startups and entrepreneurs.
    • Focused programs on passionate, persistent, and creative learners rather than pedigrees or resumes.
    • Delivered exposure to programming and technology to teach creative problem-solving and MVP prototyping.
    • Scaled Code Immersion programs across multiple cities including Atlanta, Raleigh, Charlotte, and Phoenix.
  • Gravy Gifts

    Gravy Gifts

    COO

    Jan 2016 - Apr 2017

    Gravy's business solution makes gifting employees, clients and partners simple and memorable.

    • Serve as COO for a personal corporate gifting boutique offering a highly curated catalog.
    • Provide bespoke gift wrap, multiple send methods, occasion reminders, and concierge services.
    • Act as the gifting program quarterback, designing memorable experiences for employees, clients, and partners.
  • Jibe (Acquired by iCIMS)

    Jibe (Acquired by iCIMS)

    SVP of Operations

    Apr 2014 - Dec 2015

    iCIMS is the Talent Cloud company that empowers organizations to attract, engage, hire, and advance the talent that builds a winning workforce.

    • Led operations during Jibe’s acquisition to integrate teams and operational systems into iCIMS.
    • Managed cross-functional operations supporting recruitment marketing, onboarding, and candidate experience.
    • Optimized processes to scale platform reliability and support rapid growth across client accounts.
  • Jibe, an iCIMS Company

    Jibe, an iCIMS Company

    VP of Operations

    Feb 2013 - Apr 2014

    • Oversaw day-to-day operations for Jibe to maintain service reliability and operational excellence.
    • Coordinated between product, engineering, and client teams to deliver recruitment solutions at scale.
    • Implemented operational metrics and process improvements to increase efficiency and reduce risk.
  • Jibe, an iCIMS Company

    Jibe, an iCIMS Company

    VP of Marketing

    Jun 2011 - Feb 2013

    • Directed marketing strategy for Jibe to drive brand awareness and demand generation.
    • Built campaigns and content to communicate product value to enterprise HR and recruiting teams.
    • Aligned marketing, sales, and product efforts to accelerate customer acquisition and retention.
  • Independent Consultant

    Consultant

    Mar 2011 - May 2011

    Independent Consultant is a company.

    • Provide independent consulting across operations, strategy, and marketing for growth-stage companies.
    • Advise leadership teams on scaling processes, go-to-market, and organizational design.
    • Deliver short-term program leadership and operational restructuring as an independent advisor.
  • Quidsi Inc., a subsidiary of Amazon

    Site Director, Diapers.com

    Jan 2011 - Mar 2011

    Quidsi Inc., is a subsidiary of Amazon and entrepreneurial parent company to Diapers.com, Soap.com, BeautyBar.com, Wag.com, Casa.com, and Yoyo.com.

    • Directed site operations for Diapers.com, optimizing end-to-end customer experience.
    • Managed fulfillment, customer care, and site performance to support millions of daily visitors.
    • Coordinated cross-functional teams to deliver curated product selection and lightning-fast delivery.
  • Quidsi Inc., a subsidiary of Amazon

    Director of Merchandising, Diapers.com

    Sep 2008 - Dec 2010

    • Led merchandising strategy for Diapers.com, curating product selection and pricing to maximize conversion.
    • Partnered with suppliers to expand assortment and maintain a mom-centric product offering.
    • Used data-driven insights to optimize assortment, promotions, and inventory allocation.
  • Morgan Stanley

    Morgan Stanley

    Vice President

    Aug 2005 - Aug 2008

    Morgan Stanley helps people, institutions and governments raise, manage and distribute the capital they need to achieve their goals.

    • Served as Primary Desk Analyst covering Investment Grade Retail and Consumer sectors.
    • Performed credit analysis and supported trade execution for institutional clients.
    • Advised sales and trading teams with sector research to inform client strategies.
  • General Motors

    General Motors

    Summer Intern - New York Treasurer's Office

    May 2004 - Jul 2004

    GM is driving the future with a vision of Zero Crashes, Zero Emissions and Zero Congestion, using innovation, talent and technology to create safer, smarter and more sustainable mobility.

    • Summer intern in the New York Treasurer's Office supporting foreign exchange and capital markets groups.

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