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Miro is a visual workspace for innovation that enables distributed teams of any size to dream, design, and build the future together. Our mission is to empower these teams to create the next big thing. 

Over 70 million people and 99% of the Fortune 100 rely on Miro throughout the innovation lifecycle to clarify complex ideas, center customer needs, and deliver products and services faster — all supported by best-in-class security, compliance, and scalability.

Miro

Miro is the collaborative workspace where agents and teams converge to think, decide, and build together. As AI accelerates work, the challenge for organizations isn't doing more; it's turning individual output into scaled impact. Serving more than 100 million users across 250,000 customers, Miro’s shared, secure canvas surfaces the context that empowers teams to solve harder problems, make better decisions, and move work forward faster. Founded in 2011, Miro currently employs 1,600 people in 13 hubs around the world.

## Company mission

To empower teams to create the next big thing, powered by AI at every step of the way.

## About Miro

Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.

The platform currently has over 100M users and is trusted by enterprises such as VMware, Zendesk and Frog. Miro's initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. As part of its ongoing evolution, Miro acquired video-chat startup Around in 2022, to remain competitive in the market.

Miro is a visual workspace for innovation with 1001+ employees, backed by $476.8m in total funding across 4 rounds.

## Who you are

- 5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
- Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
- Proven ability to lead workflow optimization, platform adoption, and change management initiatives
- Expertise in platform analytics to drive data-informed decisions and continuous improvement
- Skilled at facilitating executive-level discussions and cross-functional workshops
- Familiarity with collaboration tooling and product/service development workflows is a plus
- Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
- Willing to travel to customer sites up to 25%

## What the job involves

The Professional Services organization at Miro is focused on ensuring our Enterprise customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro's world-class platform.

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership.

TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.

### Workflow Optimization:
- Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
- Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
- Provide guidance on embedding Miro into the customer's existing systems and ways of working

### Proactive Optimization:
- Monitor platform health, engagement, usage patterns, and feature adoption
- Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities

### Change Management & Scaling:
- Equip internal champions with strategies to scale adoption across departments, regions, and teams
- Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
- Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

### Strategic Alignment & Continuous Improvement:
- Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
- Provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities

**Location:** Austin, Remote from US  
**Level:** Senior and Expert  
**Compensation:** Salary not provided + Equity

Customer Experience Operations Lead

Melanie Taetle

GTM Deal Desk Leader @ Miro | AI Enthusiast & Builder

Vasilis Araitzoglou

Deal Strategy and Operations Manager

Talent Acquisition Manager @ Miro | Scaling GTM and G&A Hiring Globally (AMER & APAC)

Andrea Pitta

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People Operations Lead

Head of Global People Operations

Human Resources Lead

Head People Ops, Systems & Analytics

Operations and Strategy Manager, Product

Operations Manager

Community Strategy & Operations Manager

Miro Technical Account Manager | Welcome to the Jungle (formerly Otta)

Change Management

Enterprise Account Manager

Strategic Customer Success Manager

Customer Success Manager

saas

SaaS

Enterprise

The role involves acting as a fractional strategic advisor to enterprise customers, guiding them through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation models. The position is remote from the US, specifically Austin, and requires a senior-level candidate with experience in consulting, technical account management, or customer success in enterprise SaaS.

Fractional Technical Account Manager

Operations

Company mission
---------------

To empower teams to create the next big thing, powered by AI at every step of the way.

Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. The platform allows businesses to customize and integrate tools and resources within their individual platform to cater to the team's specific requirements. Miro currently has over 100 million users and is trusted by enterprises such as VMware, Zendesk and Frog. The company acquired video-chat startup Around in 2022, and AI-powered product team platform Reforge in 2026, to enhance its offering and remain competitive in the evolving market.

Who you are
-----------

*   5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
*   Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
*   Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
*   Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
*   Expertise in platform analytics to drive data-informed decisions and continuous improvement
*   Skilled at facilitating executive-level discussions and cross-functional workshops
*   Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
*   Highly proactive, strategic thinker with a strong customer outcome orientation
*   Willing to travel to customer sites up to 25%

What the job involves
---------------------

*   We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models
*   TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers

### Workflow Transformation

*   Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
*   Recommend and drive integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value
*   Provide guidance on embedding Miro into the customer's existing systems and ways of working

### Proactive Technical Optimization

*   Monitor platform health, engagement, usage patterns and feature adoption
*   Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities

### Change Management & Scaling

*   Equip internal champions with strategies to scale adoption across departments, regions and teams
*   Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
*   Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

### Strategic Alignment & Continuous Improvement

*   Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
*   Provide adoption reporting and business outcome analytics to inform ongoing strategy

**Location:** London

**Work arrangement:** 2-5 days a week in office

**Level:** Senior and Expert level

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Miriam Chan

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Seeking a Technical Account Manager to partner with Enterprise customers, guiding them through workflow transformations and driving AI-powered adoption of Miro's platform. The role involves strategic advising, technical optimization, and change management.

EMEA Technical Account Manager

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Miro

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