Job Description

Who you are

5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
Highly proactive, strategic thinker with a strong customer outcome orientation
Willing to travel to customer sites up to 25%

What the job involves

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models
TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers

Workflow Transformation

Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
Recommend and drive integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value
Provide guidance on embedding Miro into the customer's existing systems and ways of working

Proactive Technical Optimization

Monitor platform health, engagement, usage patterns and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities

Change Management & Scaling

Equip internal champions with strategies to scale adoption across departments, regions and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

Strategic Alignment & Continuous Improvement

Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
Provide adoption reporting and business outcome analytics to inform ongoing strategy

Location: London
Work arrangement: 2-5 days a week in office
Level: Senior and Expert level

About the Company

Company mission

To empower teams to create the next big thing, powered by AI at every step of the way.

About Miro

Miro has created a platform that provides enterprise tools such as collaborative whiteboards and mind-map software into an accessible and integrated service. As opposed to providing an 'all-in-one' add on, Miro allows businesses to customize and integrate the tools and resources within their individual platform to cater to the team's specific requirements.

Miro's initial strategy of offering free and discounted subscriptions and then moving to paid models has paid off. The platform currently has over 100 million users and is trusted by enterprises such as VMware, Zendesk and Frog. The company acquired video-chat startup Around in 2022, and AI-powered product team platform Reforge in 2026, in order to enhance its offering and remain competitive in the evolving market.

Company size: 1001+ employees
Industries: B2B, Enterprise, Internal tools, Productivity, SaaS, Video

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