EMEA Technical Account Manager

Who you are

• 5+ years in consulting, technical account management, forward deployed engineering or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs, MCP connectors, integrations and enterprise IT ecosystems
• Proven ability to lead workflow optimization, platform adoption and large-scale change management initiatives
• Experience leveraging AI, prompt engineering and agentic workflows to support & enable customer use cases; familiarity with low/no code tooling a plus
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Familiarity with collaboration tooling, Agile transformation and product/service development workflows is a plus
• Highly proactive, strategic thinker with a strong customer outcome orientation
• Willing to travel to customer sites up to 25%

What the job involves

• We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow transformations, driving AI-powered adoption and embedding Miro into their innovation operating models
• TAMs are key players in evolving how the world's most innovative companies Discover, Define, and Deliver new products and services. You will combine product knowledge, strategic insight, technical fluency and change management expertise to drive measurable outcomes for your customers

Workflow Transformation

• Guide customers in designing and evolving AI-driven workflows & governance across the Discover–Define–Deliver innovation lifecycle
• Recommend and drive integration strategies and automation opportunities utilizing Miro's API, WebSDK & MCP that drive alignment, speed and business value
• Provide guidance on embedding Miro into the customer's existing systems and ways of working

Proactive Technical Optimization

• Monitor platform health, engagement, usage patterns and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of Miro's core and emerging AI capabilities

Change Management & Scaling

• Equip internal champions with strategies to scale adoption across departments, regions and teams
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance and deployment at scale
• Navigate organizational change to help Miro become a strategic pillar in innovation initiatives

Strategic Alignment & Continuous Improvement

• Co-facilitate Quarterly Business Reviews (QBRs) with Customer Success Managers to track progress against business goals
• Provide adoption reporting and business outcome analytics to inform ongoing strategy

Location: London

Work arrangement: 2-5 days a week in office

Level: Senior and Expert level