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Recognized as a global leader in interactive and digital entertainment, Sony Interactive Entertainment (SIE) is responsible for the PlayStation® brand and family of products and services.

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Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Role Overview
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The Talent Acquisition Operations Program Manager drives operational excellence, program execution, and continuous improvement across the Global Talent Acquisition organization. This role partners closely with Talent Acquisition, HR, Analytics, and business stakeholders to optimize recruiting processes, enable technology adoption, support organizational change, and deliver scalable solutions that improve hiring outcomes.

The ideal candidate combines strong program management expertise with recruiting operations knowledge, analytical problem-solving skills, and a passion for driving efficiency through systems, data, and process improvement.

What you'll be doing
--------------------

*   Lead and execute Talent Acquisition programs and projects, providing governance, project planning, stakeholder communication, risk management, and successful delivery against business objectives.
*   Serve as a Talent Acquisition Operations subject matter expert, identifying opportunities to improve recruiting processes, operational efficiency, and hiring outcomes.
*   Support the optimization, implementation, and adoption of Talent Acquisition technologies, including applicant tracking systems, CRM platforms, scheduling tools, and related recruiting systems.
*   Drive change management initiatives by developing communications, training resources, and documentation that enable successful adoption of new processes, tools, and ways of working.
*   Analyze recruiting and workforce data, maintain data integrity, and translate insights into actionable recommendations that support decision-making and continuous improvement.
*   Partner cross-functionally with Talent Acquisition, HR, Analytics, and business stakeholders to deliver operational support, ensure compliance, and drive scalable solutions across the organization.

What we're looking for
----------------------

*   5+ years (or equivalent) experience in Talent Acquisition Operations, Recruiting Operations, HR Operations, Program Management, or a related field.
*   Proven experience managing multiple projects and cross-functional initiatives from planning through execution.
*   Strong analytical, problem-solving, and project management skills.
*   Experience working with HR and recruiting systems (e.g., Workday, Greenhouse, CRM platforms, Beeline, or similar).
*   Excellent communication, stakeholder management, and collaboration skills.

Desirable
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*   Experience supporting global recruiting organizations and large-scale operational initiatives.
*   Knowledge of data privacy, employment compliance, and governance practices (e.g., GDPR).
*   Experience driving process improvement, change management, and technology adoption.
*   Ability to navigate ambiguity, influence stakeholders, and drive operational excellence in a fast-paced environment.

Compensation & Engagement Details
---------------------------------

**Location:** London / Hybrid

**Duration:** 6 months

**Day Rate:** £300 - £335 per day

**Engagement Method:** Umbrella/PAYE

**Note:** This role has been assessed as Inside IR35, and payment will be processed via PAYE or an umbrella company through our third-party partner.

Business Product Owner | Employee Experience | Process Optimization | ServiceNow

Anais Langston

Senior Program Manager, People Operations

Talent Acquisition Operations Program Manager (6 Month Contract)

Senior Program Operations Manager

The Talent Acquisition Operations Program Manager will drive operational excellence and program execution across the Global Talent Acquisition organization, optimizing recruiting processes and enabling technology adoption.

Talent Acquisition Operations Program Manager

Operations

**Why Sony Interactive Entertainment?**

Sony Interactive Entertainment isn't just the Best Place to Play — it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

Campaign Marketing Manager (12-Month Contract)
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**Location:** Italy, Rome

**Role Overview:**

PlayStation is seeking a passionate and dynamic individual to join the team on a 12-month temporary contract, with the possibility of extension.

Your role is to bring to life brand, hardware, software and peripherals global marketing strategies locally by developing, adapting and executing campaigns that create impact and resonate with local audiences.

Leading the execution of go-to-market strategies, you will coordinate across multiple internal Business Units, acting as a key point of contact to ensure alignment and delivery of campaign activities. You will work collaboratively with the wider marketing team, HQ and relevant stakeholders to deliver on key marketing and business KPIs.

In addition to campaign execution, the role requires a strong focus on market analysis, performance tracking and reporting, as well as the ability to proactively identify opportunities and contribute with creative ideas and initiatives.

Our ideal candidate is a skilled marketer with a passion for gaming, strong knowledge of player behavior, and a deep understanding of Gen Z language and social media dynamics.

**What you'll be doing:**

**Marketing Campaign Management:**

*   Lead the execution of marketing campaigns across HW, 1st Party SW and Peripherals in line with fiscal priorities and launches
*   Own local campaign execution across the full product lifecycle, from market & audience analysis, briefing and planning to execution and post-campaign analysis
*   Act as first point of contact and key coordinator across internal Business Units (Sales, Channel Experience, Communications, Operations, Finance), ensuring alignment and timely delivery
*   Work closely with Global Product Marketing to disseminate product information and global strategies, provide feedback on local market needs and nuances and evangelize the product internally
*   Project manage the planning, briefing, localization and execution of global marketing campaigns, including paid media, coordinating multichannel outputs and tracking approvals to ensure timely delivery
*   Actively participate in international meetings, contributing with feedback, insights and recommendations

**Local Execution, Assets & Operations:**

*   Oversee localization and translation of marketing materials into Italian, ensuring quality, consistency and alignment with brand guidelines
*   Manage asset development, approvals and delivery across stakeholders and agencies
*   Act as guardian of the PlayStation brand and software IP, ensuring consistency and quality across all campaign assets and executions
*   Partner with cross-functional teams on consumer engagement activities (events, social media, community initiatives) and support the development of campaign materials across channels, including retail

**Insights, Reporting & Performance Tracking:**

*   Conduct ongoing analysis of market, competitors, consumer behavior and communication trends
*   Monitor international markets to identify trends, opportunities and best practices
*   Work closely with the Channel Experience team to develop real-time reporting on sales and pre-orders
*   Provide clear analysis and insights to explain performance trends and support business decisions
*   Track campaign performance and deliver reporting for local and global stakeholders
*   Monitor, capture and share consumer sentiment and social media reactions across the business
*   Deliver comprehensive post-campaign evaluations, including performance analysis, insights, results vs. KPIs and actionable recommendations

**Creativity & Player Focus:**

*   Proactively develop and propose creative ideas, campaign initiatives and new project opportunities
*   Scout opportunities through continuous monitoring of market trends and competitive landscape
*   Act as a "voice of the player", leveraging strong understanding of gaming culture, Gen Z behaviors, language and social media dynamics to ensure relevance and engagement

**What we're looking for:**

*   3+ years (or equivalent) of brand/product/campaign management experience, ideally within consumer-facing industries
*   Bachelor's degree in business, Marketing, Communications or related field
*   Fluent in Italian & English with the ability to confidently participate in international meetings and produce professional documentation
*   Passion for gaming with a strong and demonstrable knowledge of the gaming industry, player dynamics and ecosystem
*   Strong and up-to-date understanding of Gen Z behaviors, language and social media trends, with the ability to immediately apply these insights in a marketing context
*   Solid technical understanding of console features and ecosystem, with the ability to support internal stakeholders on product-related topics
*   Strong organisational and planning skills with the ability to manage multiple tasks, prioritise and pivot to respond to business demands in a dynamic and busy environment
*   Strong analytical skills, with the ability to interpret data and generate actionable insights
*   Curious, proactive, and with a "can-do" attitude
*   Strong interest in consumer insights and ability to translate them into creative solutions

Campaign Marketing Manager (12-Month Contract) - Greenhouse

Marketing Campaign Management

Market Analysis

Campaign Management

Marketing Strategist

Product Marketing Manager

PlayStation is seeking a Campaign Marketing Manager for a 12-month temporary contract in Rome, Italy. The role involves executing marketing campaigns, coordinating with internal teams, and analyzing market trends. The position requires strong marketing skills, a passion for gaming, and fluency in Italian and English.

Campaign Marketing Manager

Marketing

To create a gaming experience without barriers that fits the needs of players of all abilities.

Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - PlayStation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionise gaming, featuring new technology that will create improvements across the board.

As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.

PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.

## Who you are

- 5+ years of experience in operations, process optimisation or project management roles
- A tenacity to understand your product, not just how customers use it, but how the technology works behind the scenes
- Strong organisational skills, structured thinker with the ability to manage and prioritise multiple requests at the same time
- Strong communicator and collaborator to rally teams together behind initiatives
- Drive to improve on existing processes and not accept 'good enough' or 'the norm'
- Preferred: An understanding of Gaming and Subscriptions customers and their needs
- Preferred: Understanding of Subscription model businesses

## What the job involves

- Our team operates within the 'Services Commercial' group who are dedicated to driving growth and engagement of PlayStation's subscription services
- This wider group strives to maximise new subscriber acquisition, improve subscriber retention, and provide a compelling reason for people to return to the service year after year. Our core product, PlayStation Plus, is critically important to PlayStation's vision and strategy
- This role reports into the Subscription Optimization team who are responsible for delivery, execution, Go-to-Market organization and optimization of processes, campaigns and initiatives across the 'Services Commercial' group
- The successful candidate will help shape how we engage PlayStation Plus subscribers – ensuring campaigns feel timely, rewarding, and aligned to what players value most in their subscription. With a mix of creative thinking and analytical focus, you'll support the delivery of campaigns across key touchpoints, including benefit messaging, upsell nudges, retention tactics, and major moments
- This is a hands-on, collaborative role that works closely with cross-functional teams to make our campaigns smarter, sharper, and more effective
- You'll contribute to testing and refinement efforts, help improve targeting and workflows, and ensure our messages reach the right players in the right way. Whether it's reminding customers to renew to keep enjoying their benefits, supporting a big content release, or fine-tuning how we engage players, you'll play a core role in helping Plus feel like a service built around our players—every single day

### Plan and Deliver Subscriber Campaigns

- Lead campaign planning across always-on and high-impact moments (e.g. monthly games, events, catalogue drops)
- Coordinate briefings and execution across CRM, Creative, Experience, and Marketing teams
- Create campaign playbooks that distinguish BAU from moments that require elevated strategy and creative effort

### Optimize Customer Touchpoints

- Monitor campaign performance and surface opportunities to improve targeting, timing, or message clarity
- Identify friction points in the subscriber journey and propose improvements
- Increase efficiency of internal processes for campaign tracking, planning, and cross-functional alignment

### Refine Targeting and Support Experimentation

- Develop audience strategies that ensure targeting is relevant, effective, and avoids conflicts across campaigns and experiments
- Support message testing and experimentation to improve campaign performance
- Collaborate with Product and Analytics teams to enhance tools and systems that support targeting and delivery

**Compensation:** $62 - $93 USD per hour

**Level:** Senior and Expert level

**Work Arrangement:** Remote from US

PlayStation Optimization Manager | Welcome to the Jungle (formerly Otta)

Project Management

The Optimization Manager at PlayStation will focus on driving growth and engagement of PlayStation's subscription services, particularly PlayStation Plus. The role involves planning and delivering subscriber campaigns, optimizing customer touchpoints, and refining targeting strategies. This is a remote, senior-level position with compensation between $62 and $93 per hour.

Optimization Manager

Contingent Workforce Specialist (12 Month Fixed-Term Contract)
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**Location:** United Kingdom, London

### Role overview:

The Contingent Workforce Specialist serves as the primary regional point of contact for contingent workforce program operations across Europe, partnering closely with business leaders, Human Resources, Procurement, Legal, and our Managed Service Provider (MSP). This role acts as an extension of the global contingent workforce team, providing day-to-day program oversight, driving compliance initiatives, supporting process improvements, and ensuring a consistent experience across studios and business functions.

The ideal candidate brings deep contingent workforce expertise and a strong understanding of global workforce programs (EMEA/APJ focused), supplier management, compliance requirements, and workforce operations. This individual will play a key role in advancing strategic projects while serving as a trusted advisor to stakeholders across the region.

### What you'll be doing:

**Program Oversight & Governance**

*   Serve as the primary EMEA regional contact for contingent workforce program activities across Europe.
*   Partner with the MSP to oversee daily program operations and resolve escalated issues, questions, and process challenges.
*   Provide guidance to hiring managers, HR partners, and business stakeholders regarding contingent workforce policies, procedures, and best practices.
*   Ensure consistent application of contingent workforce program standards, processes, and governance requirements across the region.
*   Support workforce planning discussions and advise stakeholders on contingent labor engagement strategies.

**MSP & Supplier Partnership**

*   Act as the primary escalation point for the MSP on program-related questions, exceptions, and operational issues.
*   Partner with MSP leadership to identify opportunities to improve service delivery, program adoption, and stakeholder experience.
*   Monitor program performance and collaborate with suppliers and MSP partners to address operational gaps and drive continuous improvement.
*   Participate in supplier and MSP business reviews as needed.

**Compliance & Risk Management**

*   Lead regional contingent workforce compliance initiatives in partnership with HR, Procurement, Legal, and the MSP.
*   Support implementation of processes designed to mitigate worker classification, tenure, co-employment, and labor compliance risks.
*   Ensure contingent workforce engagements align with company policies, local regulations, and program requirements.
*   Assist with audits, compliance reviews, and remediation efforts as needed.

**Process Improvement & Strategic Projects**

*   Lead and support key contingent workforce projects focused on process optimization, operational efficiency, compliance, and user experience.
*   Evaluate existing regional practices and identify opportunities to standardize and improve contingent workforce processes across studios and business units.
*   Partner with stakeholders to design, implement, and document process enhancements.
*   Support change management efforts related to new policies, workflows, systems, and program initiatives.

**Stakeholder Engagement**

*   Build strong relationships with HR leaders, studio leadership, hiring managers, Procurement, Legal, and Finance teams across Europe.
*   Collaborate with regional stakeholders to understand local business needs, challenges, and workforce requirements.
*   Serve as a trusted advisor on contingent workforce program matters and help drive adoption of program best practices.
*   Facilitate communication between regional stakeholders, the MSP, and the global contingent workforce team.

**Reporting & Analytics**

*   Analyze contingent workforce data and trends to identify risks, opportunities, and areas for improvement.
*   Monitor key program metrics, including compliance, worker tenure, supplier performance, and program adoption.
*   Prepare reports and recommendations for leadership and key stakeholders.
*   Support workforce planning and decision-making through data-driven insights.

### What we're looking for:

*   5+ years (or equivalent) experience in contingent workforce management, workforce solutions, staffing, MSP operations, procurement, HR operations, or a related field.
*   Strong knowledge of contingent workforce programs, supplier management, and workforce lifecycle processes.
*   Experience working within a global organization or supporting multinational contingent workforce programs.
*   Demonstrated experience managing cross-functional projects involving compliance, process improvement, or workforce operations.
*   Strong understanding of contingent workforce compliance considerations, including worker classification, tenure management, and co-employment risk.
*   Experience partnering with senior stakeholders across HR, Procurement, Legal, and business functions.

### Desirable skills:

*   Experience working for a Managed Service Provider (MSP) or supporting an enterprise contingent workforce program.
*   Experience with vendor management systems such as SAP Fieldglass, Beeline, or similar platforms.
*   Knowledge of European labor markets and contingent workforce regulations.
*   Experience supporting workforce programs across multiple countries and regions.

Contingent Workforce Specialist (12 Month Fixed-Term Contract)

Vendor Management

Compliance

Human Resources

Supplier Management

Workforce Management

The role involves managing contingent workforce program operations across Europe, partnering with various departments and ensuring compliance and process improvements.

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