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PointClickCare is uniting the richest, post-acute data set with the most expansive network, giving care teams point-of-care access to deep insights of a patient's healthcare journey.

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Digital Health

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PointClickCare is the leading cloud-based healthcare software provider, offering solutions to long-term and post-acute care (LTPAC) providers. They specialize in helping these providers navigate the new realities of value-based healthcare. With their innovative technology, PointClickCare empowers healthcare organizations to optimize their business operations by offering a single, comprehensive platform that connects care, services, and financial operations. Their range of products and services caters to various sectors, including skilled nursing, senior living, hospitals and health systems, ACOs and risk-bearing providers, health plans, government agencies, and more. PointClickCare's offerings include integrated medication management, performance insights, infection prevention and control, automated care messaging, practitioner engagement, and much more. By eliminating blind spots, improving care outcomes, enhancing financial health, and driving future innovation, PointClickCare is revolutionizing the healthcare industry. They strive to connect people and data, eliminate boundaries, and inspire positive change for a better future healthcare system.

PointClickCare

## Company Mission

To help providers deliver exceptional care.

## About PointClickCare

PointClickCare is one of the biggest names in care tech, founded in 1997. The company provides a suite of cutting-edge software tools to address the growing demand for long-term support for the elderly and the pressure on the overstretched aged care industry. PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients, which is proven to improve patient outcomes, ease care transitions, and improve efficiency. The software is used by over 30,000 care facilities.

PointClickCare has made strategic partnerships with pharmaceutical corporation Pfizer and ChartPath, a leading EHR solution for care practices, and acquired the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has been named the top long-term care software provider by KLAS four times in a row.

## Who you are

- 5+ years of experience as a UX researcher or in a similar customer-focused research role
- Bachelor's degree in psychology, statistics, human-computer interaction, information systems, or a related field
- Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings
- Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences
- Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo
- Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches
- Ability to travel to customer sites on a limited basis, approximately four times per year
- Experience using AI tools such as Claude and Microsoft Copilot to enable day-to-day research work

### Preferred Experience

- Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications
- Experience collaborating in Figma and Miro; this role contributes to prototype-based research but is not expected to create prototypes
- Demonstrated ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts to advance user-centered outcomes

## What the job involves

- The UX Research team partners directly with Product and UX Design from early opportunity discovery and ideation through delivery
- This role supports the Integrated Care portfolio, including products serving acute and payer markets and healthcare and financial workflows such as Prior Authorization and Concurrent Review
- The team keeps product and design decisions moving with timely, actionable customer insights
- The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery
- Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations
- The Senior UX Researcher also provides project leadership and communicates research decisions and outcomes to leadership and stakeholders
- Partner with Product and UX Design at the beginning of projects, opportunities, and ideation to formulate discovery plans, identify the right customers and stakeholders to engage, and recommend appropriate research methodologies
- Lead end-to-end research activities, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and sharing findings. Methods may include surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research when appropriate
- Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies using unbiased and standardized research practices
- Translate customer feedback and research data into actionable insights and strategy and design recommendations for Product, UX Design, Engineering, and other stakeholders
- Lead or participate in workshops, communicate strategic research decisions to leadership, and provide project leadership to researchers and designers on assigned initiatives
- Collaborate with internal subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and encourage adoption of research best practices

**Contract:** 6 month contract

**Compensation:** $66.73 - $74.13 USD per hour

**Work Arrangement:** Remote from US

**Required Tools/Skills:** Figma, Salesforce, Miro

Director, Talent Acquisition and Operations | AI Enabled Recruitment | SaaS, Engineering, Sales, Product | HR Data/Analytics | PHR; SHRM; MPA

Curtis Duty

Director, Talent Acquisition and Operations

Leading Workforce Transformation at the Intersection of AI, Skills & HR Technology

Cindy Plunkett

Sr. Director Talent Development & HR Technologies

Infrastructure Operations Manager

Senior User Experience Researcher, Pointclickcare

UX Research

Researcher

The role is for a Contract Senior User Experience Researcher at PointClickCare, a company specializing in healthcare software. The position is remote from the US and involves conducting user research to drive product decisions. The contract is for 6 months, with a pay range of $66.73 - $74.13 per hour.

Senior User Experience Researcher

Design

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn't just survive, it thrives.

## Product Manager – Orders Management (Senior Care)

**Job Title:** Product Manager – Orders Management (Senior Care)

**Term:** 12 month contract

**Location:** USA – Remote

**Travel to Office Expectations:**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

**Position Summary:**

The Product Manager position will be responsible for the successful delivery of products and functionality including migration tooling, onboarding tools and clinical workflows to support senior care buildings in all things orders management. You will create compelling value for users and customers while driving strategic growth for the business. This role contributes to the product roadmap and balances both tactical execution and strategic planning across their product portfolio. Product Managers are accountable for product outcomes, using customer insights, data, regulatory considerations, and business objectives to guide decision-making. The role also focuses on identifying opportunities to modernize and enhance established products through AI, automation, and intelligent workflows that improve customer experiences and operational efficiency.

**Key Responsibilities:**

- Own product strategy, roadmap planning, and execution for your portion of orders related products, ensuring alignment with customer needs, market opportunities, and business goals.
- Manage products through the full product lifecycle, from discovery, strategy, and prioritization through delivery, launch, adoption, and continuous improvement.
- Drive product decisions using customer feedback, market research, product analytics, regulatory requirements, and business value rather than solely responding to feature requests.
- Serve as the subject matter expert for assigned product areas, developing a deep understanding of product functionality, customer workflows, and the value delivered to end users.
- Partner closely with Engineering, Design, Customer Success, Sales, Marketing, and other stakeholders to translate customer needs into meaningful product outcomes.
- Serve as the voice of the customer to a scrum team(s) and maintain a prioritized backlog of requirements and other artifacts to support engineering teams in delivering on product priorities.
- Assess product investment opportunities and incoming requests with thoughtful, data-informed analysis, providing clear recommendations to leadership and key stakeholders.
- Identify opportunities to modernize legacy products through AI capabilities, automation, and smarter workflows that increase customer value and efficiency.
- Navigate complex healthcare, clinical, and regulatory environments and translate that knowledge into practical product direction and prioritization.
- Understand company strategy and ensure product plans support broader organizational objectives and long-term growth.

**Required Skills & Qualifications:**

- Bachelor's degree in Healthcare, Engineering, Business Administration, or a related field.
- 3+ years of product management experience.
- Experience managing software products through the full development lifecycle.
- Strong background in healthcare IT, clinical workflows, pharmacy systems, or regulatory systems.
- Ability to influence and align engineering, design, and business stakeholders without formal authority.
- Comfort working with technical concepts, including APIs, integrations, modern software development practices, and platform-based solutions.
- Excellent communication and presentation skills, with the ability to explain complex concepts to both technical and non-technical audiences.
- Experience building, launching, or integrating AI/ML-powered product capabilities.
- Demonstrated success revitalizing, enhancing, or modernizing legacy products.

**Compensation:**

The US base salary range for this position is **$122,600 - $136,200**. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.

Mgr. System Architect Infrastructure at Hydro One

Mark Bray

Sr. Manager, HR Technology

Manager, Events & Operations

Revenue Operations Enablement Manager

PointClickCare - Product Manager – Orders Management (Senior Care)

Product Manager

The role is a 12-month contract for a Product Manager in Orders Management at PointClickCare, a health tech company. The position is remote within the USA and involves managing product strategy and execution for orders-related products in senior care. Responsibilities include product lifecycle management, strategic planning, and enhancing products with AI and automation. The salary range is $122,600 - $136,200 annually.

PointClickCare

Jobs

Senior User Experience Researcher

Product Manager – Orders Management

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