Interim Customer Success Business Partner

Role

Who you are

• Previous experience driving value in customer success, presales, or management consulting roles
• Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
• Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite
• Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
• A unique ability to translate complex technical concepts into clear, customer-friendly business value
• Familiarity with software development processes and design methodologies
• A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure
• Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects

Desirable

• Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
• Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Background in change management and enterprise-wide business transformation initiatives
• Experience crafting customer-facing collateral, such as success playbooks or templates
• Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices

What the job involves

• We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover
• In this highly visible and vital role, you won't just be keeping the seat warm—you will be a driving force within our Customer Success team
• You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions
• As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long-term success
• If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark

Key Responsibilities:

• Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI
• Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan
• Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders
• Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities
• Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment
• Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans
• Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long-term self-sufficiency
• Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it

Position Details:

• Contract Type: Fixed Term Contract
• Location: London
• Level: Senior and Expert level
• Salary: Not provided