Job Description

Role

Who you are

Previous experience driving value in customer success, presales, or management consulting roles
Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics
Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite
Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles
A unique ability to translate complex technical concepts into clear, customer-friendly business value
Familiarity with software development processes and design methodologies
A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure
Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects

Desirable

Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales
Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure
Familiarity with Anaplan or comparable enterprise planning platforms
Background in change management and enterprise-wide business transformation initiatives
Experience crafting customer-facing collateral, such as success playbooks or templates
Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices

What the job involves

We are seeking a highly experienced Customer Success Business Partner to join our team for a critical leave cover
In this highly visible and vital role, you won't just be keeping the seat warm—you will be a driving force within our Customer Success team
You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions
As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long-term success
If you are a seasoned CS professional who loves parachuting into dynamic environments, delivering immediate value, and shaping customer transformation, this is the perfect opportunity to make your mark
Drive Immediate Value: Manage a prominent portfolio of customers, hitting the ground running to drive adoption, expansion, retention, and maximum ROI
Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan
Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders
Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities
Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment
Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans
Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models to promote long-term self-sufficiency
Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it

Position Details

Contract Type: Fixed Term Contract
Location: London
Level: Senior and Expert level
Salary: Not provided

About the Company

Company mission

To make all planning for all people a reality.

Anaplan is an AI-driven planning platform designed to do more than just plug gaps (it truly replaces the tangled web of legacy tools for the likes of SAP, Oracle, and IBM). Designed as the only "AI-driven scenario planning and analysis platform", it brings together data, modeling, insights, and action across a range of industries. And instead of managing isolated spreadsheets and disconnected tools, it allows business users to break down silos and collaborate fully.

It's setting itself apart with its expansive, adaptable reach, too. From out-of-the-box applications tailored for finance, supply chain, HR, and more, to enterprise-grade capabilities like predictive and generative AI, data integration, and real-time modeling, it offers organizations the tools they need to outpredict, outplan, and outperform.

Anaplan is on a roll too, with annual recurring revenue topping $1B, over 2,400 customers, and fast-growing business lines in finance, sales & marketing, and supply chain. The company is showing what a modern planning platform can really do. And its $500M innovation roadmap (packed with AI-powered tools, scenario planning, and new enterprise applications) means Anaplan is ready to shape the future of decision-making.

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