- CFOFinance
Discover the key differences in CFO vs. Controller roles. Learn which position suits your business needs and drives financial success effectively.
Mariel Espinal
New York, NY, USA
Empowering Businesses with Salesforce and Agile Methodologies | SAFe | CSM | Passionate about CRM Solutions
Mariel Espinal, a Salesforce Certified Consultant and CRM project management aficionado, excels in sculpting seamless customer relationship strategies across diverse platforms. With a strong orientation towards results and a knack for operational excellence, my expertise spans Salesforce.com, process improvement, and team leadership, underpinned by robust analytics skills. Driven by a zest for mentoring and a trailblazing spirit, I aspire to elevate businesses by optimizing their customer management systems and fostering agile, customer-centered cultures.
Experience
Southpoint Consulting Inc.
Business Analyst
Jul 2023 - Present
Southpoint Consulting is a management and technology consulting firm delivering services to Public Sector, Commercial, and Nonprofit clients.
- Facilitated the implementation of business intelligence solutions that improved decision-making by 20% across departments.
- Led cross-functional teams in executing a digital transformation strategy that increased productivity by 30%.
- Authored key project documentation that streamlined client feedback collection processes, reducing turnaround time by 15%.
Praxis Solutions LLC
Salesforce Consultant
Jun 2022 - Nov 2022
Praxis Solutions specializes in Salesforce and ERP solutions, offering businesses customized implementations and process automation.
Columbia University in the City of New York
Salesforce Administrator
Oct 2016 - Jun 2022
Columbia University is a prestigious Ivy League university in New York, known for its research and diverse academic programs.
Arkus
Salesforce Project Manager
May 2015 - Oct 2016
Arkus, Inc. is a cloud computing expert and Salesforce partner, providing business services that leverage cloud platforms for various organizations.
Robert F. Kennedy Human Rights
IT Intern
Jul 2013 - Jan 2014
Robert F. Kennedy Human Rights
IT Intern
Jul 2013 - Jan 2014
Robert F. Kennedy Human Rights
IT and Operations Associate
Feb 2013 - Apr 2015
Robert F. Kennedy Human Rights is a nonprofit organization advocating for human rights inspired by the legacy of Robert and Ethel Kennedy.
- Supported Salesforce users by resolving access and customization issues within a global multi-instance environment.
- Led the requirements gathering and managed database maintenance, improving data accuracy by 25%.
- Enhanced web content management, increasing site traffic by 10% through effective updates.
Robert F. Kennedy Human Rights
IT and Operations Associate
Feb 2013 - Apr 2015
- Streamlined Salesforce support processes, reducing resolution times by 30%.
- Coordinated IT service management activities improving service delivery efficiency by 25%.
- Supported web content updates and IT operations, enhancing user experience and digital presence.
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