Mariel E.

Southpoint Consulting is a management and technology consulting firm delivering services to Public Sector, Commercial, and Nonprofit clients.

• Facilitated the implementation of business intelligence solutions that improved decision-making by 20% across departments.
• Led cross-functional teams in executing a digital transformation strategy that increased productivity by 30%.
• Authored key project documentation that streamlined client feedback collection processes, reducing turnaround time by 15%.

Praxis Solutions specializes in Salesforce and ERP solutions, offering businesses customized implementations and process automation.

Columbia University is a prestigious Ivy League university in New York, known for its research and diverse academic programs.

Arkus, Inc. is a cloud computing expert and Salesforce partner, providing business services that leverage cloud platforms for various organizations.

Robert F. Kennedy Human Rights is a nonprofit organization advocating for human rights inspired by the legacy of Robert and Ethel Kennedy.

• Supported Salesforce users by resolving access and customization issues within a global multi-instance environment.
• Led the requirements gathering and managed database maintenance, improving data accuracy by 25%.
• Enhanced web content management, increasing site traffic by 10% through effective updates.

• Streamlined Salesforce support processes, reducing resolution times by 30%.
• Coordinated IT service management activities improving service delivery efficiency by 25%.
• Supported web content updates and IT operations, enhancing user experience and digital presence.