Mariel E.

New York, NY, USA

Empowering Businesses with Salesforce and Agile Methodologies | SAFe | CSM | Passionate about CRM Solutions

Mariel Espinal, a Salesforce Certified Consultant and CRM project management aficionado, excels in sculpting seamless customer relationship strategies across diverse platforms. With a strong orientation towards results and a knack for operational excellence, my expertise spans Salesforce.com, process improvement, and team leadership, underpinned by robust analytics skills. Driven by a zest for mentoring and a trailblazing spirit, I aspire to elevate businesses by optimizing their customer management systems and fostering agile, customer-centered cultures.

Mariel E.

Experience

  • Southpoint Consulting Inc.

    Southpoint Consulting Inc.

    Business Analyst

    Jul 2023 - Present

    Southpoint Consulting is a management and technology consulting firm delivering services to Public Sector, Commercial, and Nonprofit clients.

    • Facilitated the implementation of business intelligence solutions that improved decision-making by 20% across departments.
    • Led cross-functional teams in executing a digital transformation strategy that increased productivity by 30%.
    • Authored key project documentation that streamlined client feedback collection processes, reducing turnaround time by 15%.
  • Praxis Solutions LLC

    Praxis Solutions LLC

    Salesforce Consultant

    Jun 2022 - Nov 2022

    Praxis Solutions specializes in Salesforce and ERP solutions, offering businesses customized implementations and process automation.

  • Columbia University in the City of New York

    Columbia University in the City of New York

    Salesforce Administrator

    Oct 2016 - Jun 2022

    Columbia University is a prestigious Ivy League university in New York, known for its research and diverse academic programs.

  • Arkus

    Arkus

    Salesforce Project Manager

    May 2015 - Oct 2016

    Arkus, Inc. is a cloud computing expert and Salesforce partner, providing business services that leverage cloud platforms for various organizations.

  • Robert F. Kennedy Human Rights

    Robert F. Kennedy Human Rights

    IT Intern

    Jul 2013 - Jan 2014

  • Robert F. Kennedy Human Rights

    Robert F. Kennedy Human Rights

    IT Intern

    Jul 2013 - Jan 2014

  • Robert F. Kennedy Human Rights

    Robert F. Kennedy Human Rights

    IT and Operations Associate

    Feb 2013 - Apr 2015

    Robert F. Kennedy Human Rights is a nonprofit organization advocating for human rights inspired by the legacy of Robert and Ethel Kennedy.

    • Supported Salesforce users by resolving access and customization issues within a global multi-instance environment.
    • Led the requirements gathering and managed database maintenance, improving data accuracy by 25%.
    • Enhanced web content management, increasing site traffic by 10% through effective updates.
  • Robert F. Kennedy Human Rights

    Robert F. Kennedy Human Rights

    IT and Operations Associate

    Feb 2013 - Apr 2015

    • Streamlined Salesforce support processes, reducing resolution times by 30%.
    • Coordinated IT service management activities improving service delivery efficiency by 25%.
    • Supported web content updates and IT operations, enhancing user experience and digital presence.

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