Mike Larsen

Experience

• 

  Pull Systems

  Director, Product Management

  Oct 2023 - Aug 2024

  Pull Systems advances mobility industry's EV reliability and manufacturing quality through AI-powered analytics, helping predict failures and accelerate the transition to electric.

  • Led the product development of an AI-powered analytics platform at Pull Systems that significantly enhanced EV reliability and manufacturing quality.
  • Successfully facilitated automotive companies' transition to all-electric vehicles by predicting failures and accelerating development timelines.
• 

  Forethought

  Product Lead, AI/ML

  Aug 2021 - Nov 2022

  Forethought is the most advanced generative AI agent for customer support, trained on your unique data set. Our AI-driven solutions integrate seamlessly to resolve issues instantly, predict and prioritize tickets, and assist agents with relevant knowledge. Transform your customer support with AI that learns continuously to provide more accurate and contextual responses.

  • Pioneered AI solutions that transform customer support through generative AI and machine learning, driving adoption of intelligent automation to deliver faster, more personalized customer experiences at scale.
  • Built from the ground up a data analytics offering for customer support teams, utilizing AI to identify trends, potential product flaws, and efficiency in handling customer queries.
• 

  Slack

  Director, BizOps & Product Management

  Apr 2018 - Aug 2021

  Slack is on a mission to make your working life simpler, more pleasant, and more productive by offering a channel-based messaging platform.

  • Led growth strategies and enterprise platform initiatives, enhancing customer adoption and compliance through data-driven optimization.
  • Launched key mobile security features catering to the needs of large-scale, regulated industry customers, bolstering Slack's enterprise appeal.
• 

  Boston Consulting Group (BCG)

  Management Consultant

  May 2016 - Mar 2018

  Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities.

  • Developed comprehensive growth and go-to-market (GTM) strategies for technology companies, specializing in areas such as sales operations transformation, Internet of Things (IoT) market entry, and cloud transformation.
  • Led pivotal projects in pricing and product portfolio strategy, significantly impacting client businesses in the technology sector.
  • Spearheaded on-premises to SaaS transformations, helping companies transition to cloud-based services efficiently and effectively.
• 

  NetApp

  Product Manager

  Jun 2014 - Apr 2016

  NetApp creates innovative storage and data management solutions to help accelerate business breakthroughs and deliver cost efficiency.

  • Successfully launched the zero-to-one “skunkworks” all-flash array FlashRay/MarsOS globally, overseeing product development milestones and GTM enablement.
  • Led the development of a hybrid-cloud “storage-as-a-service”, pioneering a new partnership model with co-location data centers, cloud service providers, and channel sales to introduce a joint product offering.
• 

  United States Department of Defense

  Aerospace Engineer

  Jun 2008 - Sep 2012

  The mission of the Department of Defense is to provide military forces necessary to protect the security of our country and support national security initiatives around the world.

  • Led two fleet-wide F-18 repair programs, impacting hundreds of aircraft globally, showcasing exceptional leadership in aerospace engineering and project management.
  • Co-led flight load and structural approval tests for the Lockheed Martin F-35 Joint Strike Fighter, contributing to the advancement of cutting-edge military aviation technology.
• 

  United States Marine Corps

  Sergeant

  Jun 2002 - May 2008

  The United States Marine Corps is a branch of the United States Armed Forces responsible for conducting expeditionary and amphibious operations with the United States Navy as well as the Army and Air Force.