Urvashi Singh

Experience

• 

  Verloop.io

  Director of Sales

  Jan 2022 - Present

  Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels.

  • Led EMEA and India Sales, focusing on acquiring new business across industries and maximizing revenue.
  • Implemented strategies to enhance customer engagement through AI-driven solutions.
  • Achieved significant revenue growth by securing key accounts and expanding market presence.
• 

  Verloop.io

  Country Manager - India Sales

  May 2021 - Jan 2022

  • Managed sales operations across India, driving growth and customer acquisition.
  • Developed and executed sales strategies to enhance market penetration.
  • Built strong relationships with key clients, ensuring customer satisfaction and retention.
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  Verloop.io

  Enterprise Sales Lead - SEA

  Jun 2020 - May 2021

  • Led enterprise sales efforts in Southeast Asia, focusing on automation and customer engagement.
  • Collaborated with cross-functional teams to deliver tailored solutions for clients.
  • Achieved sales targets by identifying and capitalizing on new business opportunities.
• 

  Swiggy

  Senior Area Sales and Strategy Manager

  Oct 2019 - Feb 2020

  Swiggy is India’s pioneering on-demand convenience platform, catering to millions of consumers each month. Founded in 2014, its mission is to elevate the quality of life for the urban consumer by offering unparalleled convenience.

  • Managed sales and strategy for a high-revenue area, contributing significantly to overall growth.
  • Implemented strategies to optimize sales performance and customer satisfaction.
  • Collaborated with teams to drive innovation and improve service delivery.
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  Swiggy

  Area Sales & Strategy Manager

  May 2018 - Oct 2019

  • Led area sales and strategy, focusing on market expansion and revenue growth.
  • Developed and implemented sales strategies to enhance customer engagement.
  • Built and maintained strong relationships with key stakeholders and partners.
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  LinkedIn

  Sales Manager

  Jan 2016 - Apr 2018

  LinkedIn is a professional networking site that allows its members to create business connections, search jobs, and find potential clients.

  • Part of LinkedIn's Talent Solutions Team, helping organizations leverage LinkedIn for talent branding and hiring.
  • Achieved significant sales growth by acquiring key accounts and increasing average ticket size.
  • Awarded for outstanding sales performance and contribution to team success.
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  Mettl

  Assistant Manager, Corporate Sales

  Oct 2014 - Jan 2016

  • Facilitated organisations to streamline their screening, succession planning, and talent development processes through powerful and scientifically validated insights led skill assessments. My role involved
  • Acquiring new business in Asia-Pacific region and growing existing business relationships
  • Managing end-to-end client relationship including pitching, negotiating, contracting, and ensuring a smooth post-payment experience
  • Managing forecasts, closing deals and tracking customer data using company-standard CRM tools
  • Meeting assigned sales quotas, both individually and as part of a team
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  Mettl

  Inside Sales Manager

  Jan 2014 - Oct 2014

  • Managed inside sales operations, focusing on customer acquisition and retention.
  • Developed and executed sales strategies to drive growth and market presence.
  • Collaborated with teams to deliver customized solutions for clients.
• 

  Mettl

  Research Analyst

  Nov 2013 - Jan 2014

  • Conducted research and analysis to support sales and marketing strategies.
  • Collaborated with teams to develop insights and recommendations for business growth.
  • Contributed to the development of innovative solutions and strategies.
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  9.9 Group

  Research Intern

  Jun 2012 - Jul 2012

  Its about leadership – the 9.9 kind! Building a leading media company out of India. And, grooming new leaders for this promising industry.

  • Assisted in research projects, contributing to the development of strategic insights.
  • Supported the team in data collection and analysis for various initiatives.
  • Collaborated with team members to deliver high-quality research outputs.