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DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Invention at the intersection of technology and marketing.

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DEPT® is a leading full-service digital agency that specializes in experience, engineering, growth marketing, and creative services. With a team of over 4,000 digital specialists across 30+ global locations on five continents, DEPT® is dedicated to helping brands stay ahead in the fast-paced digital world. Their services are comprehensive and cover various aspects of digital marketing and technology. In terms of creative services, DEPT® combines creative storytelling with pioneering technology to build brands that thrive in the new digital landscape. Their experience services focus on creating integrated and seamless digital experiences that optimize the customer journey and digitize processes. DEPT® also excels in tech and engineering, providing efficient and future-ready technology solutions that drive real business value. Additionally, their growth services merge brand and performance strategies, leveraging data and platform creativity to provide unified customer experiences and maximize market presence. From e-commerce to emerging technology, DEPT® pioneers new standards for digital business, employing innovative techniques and strategies to deliver impressive results for their clients. Through their collaborative approach, DEPT® guides brands to anticipate market trends and challenges, ensuring they stay at the forefront of their industry. Reach out to DEPT® today and pioneer the future of your brand.

DEPT®

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**WHY DEPT®?**

We are a Growth Invention company built to help the world's most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

**DIVERSITY, EQUITY & INCLUSION**

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

## Senior Community Manager (FTC)

**Location:** London, United Kingdom

**Contract:** Fixed term contract until 31st December 2026 initially, with likelihood of extension. This role is part of the eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay.

**JOB PURPOSE**

At eBay, what happens in culture is often reflected in what people are buying and selling. As a cultural barometer, we have a unique opportunity to use social media to connect with communities in relevant, authentic and meaningful ways.

We're looking for a culture-obsessed Social Community Manager to help make eBay a brand people want to engage with, talk about and champion. You'll combine best-in-class community management with proactive social storytelling, ensuring eBay has an active, engaging presence across our organic social channels.

You'll be responsible for managing day-to-day community engagement, publishing content, identifying reactive opportunities, monitoring social conversations and creating platform-native content that keeps eBay relevant within culture. Working closely with Social, PR, Customer Service and agency partners, you'll turn social insights into meaningful engagement whilst protecting and evolving the eBay brand.

The ideal candidate is customer-obsessed, culturally curious, an exceptional copywriter and thrives in a fast-paced social environment where trends move quickly and opportunities appear every day.

**WHAT YOU'LL DO:**

- Be the voice of eBay across our organic social channels—present, authentic and human.
- Monitor conversations, mentions and audience sentiment across social platforms.
- Write timely, engaging responses that build relationships and foster community.
- Proactively engage with creators, sellers, communities and relevant third parties.
- Identify opportunities to spark conversation and increase community participation.
- Schedule/Publish approved organic content across eBay UK and eBay Live UK social channels.
- Develop reactive social content in response to cultural moments, PR activity, breaking news and trending conversations.
- Track emerging trends, audience conversations and community sentiment.
- Identify reactive opportunities, creator partnerships and user-generated content opportunities.
- Bring social trends, platform updates and cultural insights into regular team planning and newsroom sessions.
- Produce regular community and sentiment reporting with actionable recommendations.
- Moderate community conversations in line with agreed guidelines.
- Remove spam, bot activity and harmful content.
- Escalate reputational risks, sensitive conversations and customer issues where appropriate.
- Maintain eBay's tone of voice and brand standards across every interaction.
- Work closely with Social, PR, Customer Service and agency partners to ensure consistent messaging and appropriate escalations.
- Build strong relationships with internal stakeholders to identify opportunities for social-first storytelling.
- Contribute ideas that improve creative development, community engagement and social performance.

**WHAT YOU BRING:**

- Experience managing social communities for a major brand or agency.
- Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms.
- Exceptional copywriting skills and the ability to adapt tone of voice across channels.
- Experience creating platform-native social content, particularly in TikTok.
- Strong understanding of internet culture, trends, memes, creators and online communities.
- Experience using social publishing, listening and community management tools.
- Excellent judgement when managing sensitive conversations and protecting brand reputation.
- Strong analytical skills with the ability to translate community conversations into actionable insights.
- Excellent communication and stakeholder management skills.
- Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities.
- A collaborative mindset with a proactive, creative approach to problem solving.
- Passion for social media, culture and creating engaging customer experiences.

**WE OFFER**

- A flexible hybrid working policy to enjoy the best of both worlds (3 days in office).
- Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays.
- 26 days paid holiday, plus UK Bank Holidays.
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- Company Pension Scheme.
- Access to a Private Medical Insurance or Cash Plan scheme.
- Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel.
- Cycle to Work Scheme, save money on a new bike and equipment.
- EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement.
- Enhanced family-friendly policies to support parents.
- Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.
- DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Learning and Development, continuous growth opportunities through internal training, and "inspirational talks" guest speakers.
- Buddy Program, you will be paired with a 'Buddy' to help you navigate your first weeks at DEPT®.
- A Certified BCorp Agency and is multi-award winning "Agency of the Year".
- Awesome clients. Whether big or small, local or global, at DEPT® you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pro-bono projects.

Head of Talent Acquisition, EMEA at DEPT® (Ex-Revolut, Ex-Wise)

Chris Garner

Head of Talent Acquisition, EMEA - Media & Creative

Talent Acquisition Lead, Creative & Media EMEA at DEPT®

Phil Knight

Talent Acquisition Lead, Creative & Media EMEA

Sonic the Hedgehog of Talent @ DEPT® & Mother of 👶🏽👶🏽🐕

Christina Jorro

Associate Director, Talent Acquisition, Creative & Strategy

Talent Acquisition Manager

Talent Acquisition Lead

Director, Talent Acquisition Latam

Associate Director, Talent Acquisition

Manager, People Operations

People Operations Manager

Group Director, Talent Acquisition, Americas

HR Manager

Head of People Operations EMEA

Associate Director, Talent Acquisition Sourcing & Strategy

Associate Director, Talent Acquisition - Creative and Strategy

Head of Talent Acquisition EMEA - Flexible Workforce

Talent Acquisition Lead EMEA - Experience & Engineering

Executive Director of Talent Acquisition EMEA & Canada

Global VP of People Operations

People Operations EMEA Team Lead

Head of Talent Acquisition EMEA - Experience & Engineering and Support Services

Team Lead People & Culture Operations

People Executive

Job Application for Senior Community Manager (FTC) at DEPT®

Business Manager

Social Media

Community Management

The role is a fixed-term contract as a Senior Community Manager at DEPT®, embedded within eBay, focusing on social media engagement and community management.

Senior Community Manager

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