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FYXER is a brand that offers virtual executive assistants and business support services, helping individuals and teams maximize their productivity. With FYXER, you can add vetted and exceptional support and operations staff to your team on a one-off project, contract, or permanent basis, all starting within days. Their goal is to free individuals, business leaders, and entire teams from time-consuming tasks, allowing them to focus on what really matters. Whether you need help with project management, EA tasks, event planning, HR, sales admin, or more, FYXER has a community of exceptional operations and support professionals, called Fyxers, who are ready to assist you. They offer flexible working arrangements, whether on a rolling monthly or one-off project basis. FYXER began as a virtual assistant service for CEOs and founders and has now expanded to offer exceptional support across entire teams. The brand's core team and community of Fyxers are based in the UK and South Africa, providing highly motivated, experienced, and talented individuals across different time zones. FYXER has successfully built international teams for numerous clients. With rave reviews from satisfied customers in various industries, FYXER is dedicated to creating better and more fulfilling working days for as many people as possible.

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FYXER is an all encompassing business and executive assistant (EA) support service. It was set up by brothers Richard and Archie Hollingsworth in 2015 with the aim to: “ _offer executives a holistic service rather than a single employee and EA’s flexible and remote working.”_

At its core, FYXER combines great people and technology to give business leaders time to focus on what matters. Through a team of experts (‘the Hive’), FYXER delivers a service that consistently creates 'WOW' moments for its clients.

However, FYXER is more than just a service provider. Beyond this we become a client's critical business partner, coach to its executives (and management teams), and champion for its mission. We get ‘under the skin’ of our clients to ensure that the cogs keep turning - during the pandemic we became the core and key business continuity solution for some of our clients, allowing them to continue their business operations, whilst making efficiency savings elsewhere. Through building strong and lasting relationships at all levels within the business, we achieve a position that allows us to hold clients accountable for the goals they are striving to achieve.

In order for us to continue creating ‘WOW’ moments, and respond to the developing needs of both clients and the sectors they operate in, FYXER is on a journey, transitioning from one service delivery model “V1”, to another, “V2”. The goal is to ensure that FYXER remains agile and responsive to all its current and future clients needs and aspirations.

### Description

### About us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

### About our client and the role

Our client sits at the crossroads where people and change collide, and right now, that means AI.

They are a UK-based creative learning and enablement company on a mission to inspire, equip, and empower people through world-class training experiences. As they continue to push the boundaries of what learning can look like in the age of artificial intelligence, they are seeking a dynamic AI Experts Program Manager to join their growing Training & Enablement team.

This is more than a program management role. It’s an opportunity to shape the future of AI-powered learning at scale, owning the end-to-end delivery of their AI training program, driving operational excellence, and championing innovative ways to integrate AI tools into everything they do.

If you are a structured thinker with a genuine passion for AI, a talent for bringing people and processes together, and the drive to make a measurable impact, this is an opportunity to be part of something transformative.

### Role Overview

● The AI Experts Program Manager is responsible for the end-to-end management, optimisation, and growth of an AI-focused training and enablement program within the Training & Enablement team.

● This role ensures the program operates with structure, clarity, and measurable impact driving operational excellence, stakeholder alignment, content readiness, and localisation coordination across internal teams and external partners.

● The Program Manager will oversee planning, reporting, process optimisation, content lifecycle management, and localisation workflows, ensuring the program remains scalable, globally aligned, and strategically integrated within broader training and enablement initiatives.

● A genuine interest in AI and strong hands-on confidence using AI tools and platforms is essential. The successful candidate must be efficient and effective in leveraging AI to enhance workflows, reporting, documentation, and training program innovation.

● The role operates across three core pillars:

○ Program & Operational Management

○ Content Enablement & Localisation

○ AI Innovation & Stakeholder Partnership

### Key Responsibilities

1. Program & Operational Management

● Provide end-to-end oversight of the AI training and enablement program, ensuring milestones and deliverables are met on time and to scope.

● Establish structured workflows, timelines, and reporting mechanisms to maintain visibility across the program.

● Maintain ownership of trackers, dashboards, documentation, and regular status updates.

● Identify risks early and proactively implement mitigation strategies within the program.

● Coordinate stakeholder reviews, schedules, and feedback cycles.

● Support initiative launches and ensure smooth rollout across training and enablement activities.

● Drive continuous improvement to enhance scalability and efficiency across the program.

2. Content Enablement & Localisation

● Oversee the development, readiness, and lifecycle management of AI training content.

● Own and manage localisation opt-in processes, coordinating timelines, feedback loops, and quality control across markets.

● Conduct content audits and lifecycle reviews to identify asset sunset opportunities and content gaps.

● Ensure all outputs are accurate, compliant, and aligned with brand and organisational standards.

● Develop and maintain key documentation including version logs for training assets and program materials.

● Support content reviews by providing structured feedback and incorporating stakeholder insights.

● Partner with Content Managers and Training Leads to ensure training materials are scalable, accessible, and globally aligned.

● Provide guidance on post-production tools and learning technologies where applicable (e.g., SCORM modules, AI-assisted learning tools).

3. AI Innovation & Stakeholder Partnership

● Actively utilise AI tools and platforms to improve operational efficiency, reporting, analysis, and documentation across the program.

● Identify opportunities to integrate AI-driven solutions into workflows and enablement initiatives.

● Maintain strong working knowledge of relevant AI developments and industry trends.

● Support experimentation with AI tools to enhance productivity and effectiveness across the program.

● Act as the central coordination point between internal teams and external stakeholders connected to the program.

● Host and participate in stakeholder calls, providing structured updates and recommendations.

● Build strong relationships with Training Leads, Product teams, Content stakeholders, and AI specialists connected to the program.

● Ensure transparency, accountability, and clarity across all program communications.

● Represent the organisation professionally in stakeholder-facing environments connected to the program.

### **Requirements**

Key Skills & Experience

● Proven experience in program or project management within training, enablement, or technology environments.

● Experience managing content workflows and localisation processes.

● Demonstrated hands-on experience using AI tools and platforms to enhance workflow efficiency.

● Strong interest in AI and emerging technologies.

● Excellent organisational and communication skills.

● Familiarity with large-scale technology platforms or digital ecosystems is advantageous.

Success in This Role Looks Like

● A structured, scalable AI training and enablement program with clear governance and visibility.

● Efficient localisation and content lifecycle management across program materials.

● Effective integration of AI tools into operational workflows.

● Strong stakeholder confidence in the delivery and evolution of the program.

### **Benefits**

### Why Join us?

- Collaborate with a high-performing team dedicated to excellence and impactful outcomes.
- Work closely with progressive leaders who value your strategic insight and technical expertise.
- Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback.
- Enjoy genuine autonomy within a supportive community focused on collective success.

### Final Thoughts

If you're a proactive, solution-oriented professional thriving at the intersection of strategic execution, technological innovation, and exceptional client management, FYXER offers a role perfectly suited to your strengths. Join us in transforming executive and business support through clarity, innovation, and impactful partnerships.

**Time zone requirements**

- Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours)
- Immediately available

**Working hour requirements**

- This is a **fractional, contract-based role**, meaning work is assigned on a **client-by-client basis**, depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it’s best suited to professionals who are comfortable with a **non-fixed schedule** and can adapt to changing workloads.

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