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hedgehog lab is a human centred digital product consultancy helping organisations build the right thing, the right way.For almost two decades, we’ve partnered with change makers to design and deliver digital products that create real outcomes for users and measurable value for business. By bringing product, design, engineering and data together, we reduce risk, sharpen decision making and move delivery forward with confidence.We combine strategic thinking with deep technical expertise to solve complex challenges and build scalable, future ready solutions that stand the test of time.Digitally crafting a better world.

hedgehog lab

hedgehog lab is a UK digital product consultancy and certified B Corp, with 20 years of experience and teams across Edinburgh, Newcastle, Leeds, Manchester and London.

We're placing an interim leader inside an established UK organisation going through a major delivery transformation.

## Interim Director of Process Transformation (Contract)

**Length:** circa 6 months

**Location:** hybrid, London based client

**Start:** ASAP, must be immediately available

### The role

Today the organisation works through specialist hand-offs. Your job is to move it to end-to-end delivery, where feature teams own work from design through to release.

You'll own process redesign and rollout, prove the new way of working through live delivery, and coach the leaders who keep it running after you leave. Success is a clean handover: the client's own people owning the model, with the playbook and measures in place.

The delivery model here is AI-enabled. Teams use approved AI tools in everyday build, review and release work, and part of your job is making that a normal, well-governed part of how they deliver.

You won't do this alone. You'll sit in a small embedded team with senior governance behind you, working alongside an interim technical leader on the same programme.

### What you'll own

- Baseline: map how work flows across live projects and surface hand-offs, dependencies and risks.

- Design: set role boundaries, decision rights, working agreements and end-to-end quality ownership.

- Prove: run the new model through live teams and sprints.

- Embed: coach leads, measure adoption, capture the playbook and hand ownership to the client.

You'll also run a weekly delivery rhythm with the technical lead, reviewing risk, capacity and dependencies, ringfencing critical work and resolving where transformation competes with business as usual.

Outputs: a current-state process map, a target operating model, a rollout plan and a handover playbook.

### What we're looking for

- Proven delivery transformation experience as a senior delivery manager, delivery lead or transformation lead.

- A track record moving teams from siloed hand-offs to end-to-end feature team delivery.

- Hands-on and embedded, proving change through live delivery rather than documents.

- A strong coach who builds capability in others and steps back cleanly.

- Confident owning outcomes with senior stakeholders from day one.

- AI-enabled or agentic ways of working a plus.

### Contract terms

- Interim contract, roughly six months.

- Hybrid, London based client.

- Start ASAP, must be immediately available.

**Department:** Delivery

**Role:** Head of Delivery

**Locations:** London, Manchester, Leeds, Edinburgh, Newcastle upon Tyne

**Employment type:** Contract

**Remote status:** Fully flexible! No expectation to come to the office but you're also free to use the office when you fancy!!

Talent Acquisition Lead at hedgehog lab

Tom Smith

Talent Acquisition Lead

Interim Director of Process Transformation (Contract)

Process Improvement Director

With two decades of experience under our belt, we've confidently established ourselves as masters of our craft, proudly operating from the heart of Northern England. 

Our mission is clear: to digitally craft a better world by driving transformative solutions that align perfectly with your strategic vision.

Our team's deep expertise and specialised knowledge, enable us to tackle the most complex technical challenges with unwavering confidence. 

We don't just develop systems; we architect innovative, scalable solutions that future-proof your business, leveraging our extensive domain knowledge to stay ahead of the curve.

We're more than just service providers; we're your partners in innovation. Our collaborative approach, ensures we work side by side with you, unlocking new opportunities and driving meaningful change. 

This dedication to partnership has earned us the trust of global brands such as Aviva, AJ Bell, and Accenture.

#1 Ranked Global Mobile App Developer working with customers in UK & USA, delivering mobile (iOS & Android), web & digital products to brands

**Interim Director of Process Transformation (Contract)**

Length: circa 6 months  
Location: hybrid, London based client  
Start: ASAP, must be immediately available  
  
**About us**

hedgehog lab is a UK digital product consultancy and certified B Corp, with 20 years of experience and teams across Edinburgh, Newcastle, Leeds, Manchester and London.

We're placing an interim leader inside an established UK organisation going through a major delivery transformation.  
  
**The role**

Today the organisation works through specialist hand-offs. Your job is to move it to end-to-end delivery, where feature teams own work from design through to release.

You'll own process redesign and rollout, prove the new way of working through live delivery, and coach the leaders who keep it running after you leave. Success is a clean handover: the client's own people owning the model, with the playbook and measures in place.

The delivery model here is AI-enabled. Teams use approved AI tools in everyday build, review and release work, and part of your job is making that a normal, well-governed part of how they deliver.

You won't do this alone. You'll sit in a small embedded team with senior governance behind you, working alongside an interim technical leader on the same programme.  
  
**What you'll own**

- Baseline: map how work flows across live projects and surface hand-offs, dependencies and risks.
- Design: set role boundaries, decision rights, working agreements and end-to-end quality ownership.
- Prove: run the new model through live teams and sprints.
- Embed: coach leads, measure adoption, capture the playbook and hand ownership to the client.

You'll also run a weekly delivery rhythm with the technical lead, reviewing risk, capacity and dependencies, ringfencing critical work and resolving where transformation competes with business as usual.

Outputs: a current-state process map, a target operating model, a rollout plan and a handover playbook.  
  
**What we're looking for**

- Proven delivery transformation experience as a senior delivery manager, delivery lead or transformation lead.
- A track record moving teams from siloed hand-offs to end-to-end feature team delivery.
- Hands-on and embedded, proving change through live delivery rather than documents.
- A strong coach who builds capability in others and steps back cleanly.
- Confident owning outcomes with senior stakeholders from day one.
- AI-enabled or agentic ways of working a plus.

**Contract terms**

- Interim contract, roughly six months.
- Hybrid, London based client.
- Start ASAP, must be immediately available.

**How to apply**

Submit your CV and include your notice period / availability.

We're mobilising immediately, so we're reviewing applications as they arrive and would rather hear from you sooner than not at all.

London

The role involves leading a process transformation for a UK organization, moving from specialist hand-offs to end-to-end delivery. Responsibilities include process redesign, rollout, and coaching leaders for a smooth handover. The contract is for approximately six months, hybrid in London.

hedgehog lab

Jobs

Interim Director of Process Transformation

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