Angelia M.

Serving as a trusted partner to our clients by responsibly providing financial services that enable growth & economic progress.

• Led Basel-compliant RWA reporting for wholesale and securitization portfolios, ensuring regulatory alignment and audit readiness.
• Owned data validation and reconciliation processes to guarantee accuracy of capital metrics submitted to regulators and senior management.
• Partnered with the Capital Controllers Group to strengthen internal controls, remediation workflows, and audit responses.
• Designed and implemented scalable reporting tools/automations to streamline recurring compliance deliverables and reduce manual reconciliations.
• Performed deep-dive analyses of risk-weighted assets to support capital adequacy decisions and executive-level capital planning.

• Led global income and expense operations across three regions, owning brokerage settlements, client billing, and daily revenue processes.
• Directed month-end close activities and balance-sheet reconciliations to ensure timely, audit-ready financial results.
• Implemented process improvements and controls that strengthened billing accuracy, transparency, and exception resolution.
• Built and managed a high-performing global team (recruiting, training, performance management) to support scale and consistency.
• Advised senior leadership on automation opportunities, risk mitigation strategies, and industry trends to reduce escalations and operating cost.

We make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes. Sourcepoint, a Firstsource company, is a globally recognized leader in residential mortgage services. We offer a unique blend of cutting-edge technology and expert-led solutions designed to help clients streamline operations, manage risk, and enhance the customer journey – from origination to servicing.

• Led three remote mortgage processing teams (35+ staff) delivering end-to-end loan delivery for a major correspondent client (NewRez).
• Maintained strict adherence to investor guidelines, internal policies and regulatory standards while achieving quality scores above 80%.
• Reengineered workflows during COVID-driven volume surges to protect SLAs and maintain operational stability under high stress.
• Served as primary liaison among borrowers, title firms and internal stakeholders to drive timely and accurate closings.
• Monitored pipeline and quality metrics, implemented corrective actions, and coached team leaders to improve engagement and performance.

Founded in 1887, Florida Agricultural and Mechanical University (FAMU) is a public, historically Black university that is part of the State University System of Florida.

• Provided strategic leadership and operational oversight for the Rattler Boosters to advance athletic fundraising and alumni engagement.
• Managed donor relations and directed major fundraising campaigns, increasing philanthropic support and event-driven revenue.
• Planned and executed high-profile events and cultivation activities to strengthen alumni and community relationships.
• Secured and stewarded corporate and individual sponsorships to expand program visibility and financial resources.
• Aligned booster initiatives with institutional priorities through close collaboration with university leadership and athletics staff.

• Oversaw end-to-end mortgage processing for three remote teams (35+ staff) supporting NewRez, ensuring delivery quality and timeliness.
• Sustained compliance with investor overlays and regulatory requirements while achieving 80%+ quality scores.
• Reengineered operational workflows during COVID to preserve SLA performance and minimize exceptions.
• Acted as primary operational liaison for borrowers, title companies and internal stakeholders to reduce delays at closing.
• Developed frontline leaders, instituted accountability standards, and reduced rework through targeted coaching and QA feedback loops.

• Managed the full donor lifecycle for major-gift prospects, focusing on gifts $5K+ in support of an $11.6M institutional fundraising objective.
• Conducted prospect research and created targeted outreach and stewardship plans to accelerate pipeline conversion.
• Partnered with academic and campus leadership to craft aligned proposals and donor-facing funding strategies.
• Ensured accurate donation tracking and reporting; implemented measures to improve transparency and stewardship metrics.
• Launched engagement strategies that increased donor retention and accelerated timing of major gifts.

• Owned corporate giving strategy and managed relationships with corporate partners to increase institutional engagement.
• Developed and executed corporate solicitation and stewardship plans to grow sponsorships and multi-year commitments.
• Coordinated cross-campus stakeholders to align corporate funding with academic programs, research, and student support.
• Negotiated partnership agreements and ensured deliverables, branding, and reporting met corporate expectations.
• Built metrics and dashboards to track corporate engagement, renewal rates, and ROI for university leadership.

Our mortgage professionals know how to find the right financing solution to meet your needs. Whether you’re a first-time homebuyer, looking for refinancing options or ready to build your dream home, our competitive rates and streamlined process can help you achieve your real estate goals.

• Designed and delivered nationwide training programs for operations and sales staff across 12 corporate locations (100% travel).
• Developed standardized training manuals, onboarding curricula, and role-based learning paths to ensure consistent competency.
• Onboarded and trained 1,200+ employees, combining classroom, one-on-one coaching, and on-the-job reinforcement.
• Partnered with leadership to align learning content to business objectives, compliance requirements, and performance metrics.
• Measured training effectiveness with post-training evaluations and operational KPIs; iterated programs to improve outcomes.

In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.

• Managed a 50-person post-closing mortgage team focused on documentation accuracy, quality control, and SLA compliance.
• Designed and deployed an integrated imaging system that improved document tracking and reduced processing cycle times.
• Acted as primary client liaison (e.g., Nationstar Mortgage), resolving escalations and improving cross-functional communications.
• Analyzed operational metrics to identify bottlenecks and led process-improvement initiatives that increased throughput.
• Established controls and audit-ready procedures to mitigate compliance risk and sustain client satisfaction.

Stearns Lending, Inc is a company.

• Conducted comprehensive underwriting reviews of mortgage loan applications to ensure adherence to investor and regulatory guidelines.
• Performed detailed credit and property analyses across conventional and government loan products to evaluate risk and eligibility.
• Delivered timely underwriting decisions to support pipeline velocity and achieve service-level targets.
• Collaborated with processors and loan officers to resolve documentation issues and expedite approvals.
• Monitored risk indicators and contributed to updates to underwriting protocols; maintained 100% compliance in internal quality audits.

• Built the learning & development function and training curriculum for mortgage operations across the Americas (AVP level responsibility).
• Designed role-based training programs, accreditation pathways and measurement frameworks to ensure competency and compliance.
• Partnered with operations and quality teams to embed hands-on coaching, job aids and performance support into day-to-day workflows.
• Established metrics to track learning impact on cycle time, error rates and SLA adherence; iterated content based on business outcomes.
• Scaled classroom and virtual training to support rapid regional growth and cross-site consistency.

The changing scope of today's mortgage landscape has lenders looking for innovative solutions to meet fluctuating demand and counter higher default levels. Genpact's mortgage processing services leverage worldwide delivery capabilities, modern technology, and smarter analytics to design, transform, and run mortgage lending operations to better manage costs and improve customer satisfaction.

• Managed a department of 50 mortgage processing professionals and oversaw multiple third-party vendor relationships.
• Supervised three processing managers and managed training operations for the Richardson office to ensure consistent onboarding.
• Applied Greenbelt / Six Sigma methodologies to identify process inefficiencies and implement improvement projects.
• Owned operational KPIs, capacity planning, and SLA performance to meet client delivery expectations.
• Coordinated cross-functional initiatives to improve quality, reduce exceptions, and enhance vendor accountability.

Soul Purpose is a company.

• Directed marketing strategy and brand positioning for a natural, vegan skincare line enriched with vitamins and botanical antioxidants.
• Planned and executed product launches, retail placements and digital campaigns emphasizing natural ingredient claims and essential-oil fragrances.
• Developed creative messaging and packaging aligned with regulatory and labeling requirements for cosmetics and personal care.
• Managed cross-functional relationships with suppliers, manufacturing and distribution to ensure consistent product quality.
• Monitored sales performance and customer feedback to drive product enhancements and channel growth.

J.P. Morgan is a global leader in financial services, offering solutions to the world's most important corporations, governments and institutions in more than 100 countries.

• Managed an operations unit of underwriters and processors responsible for day-to-day originations processing and delivery.
• Oversaw staffing, workload distribution and production metrics to meet originations throughput and quality goals.
• Served as a senior mortgage underwriter previously in both wholesale and retail channels, adjudicating complex loan scenarios.
• Led process-improvement and training initiatives to raise underwriting consistency, reduce exceptions and speed approvals.
• Coordinated with sales, fulfillment and risk teams to resolve escalations and sustain regulatory compliance.