Brian H.

Milford Regional Medical Center is a full-service, non-profit community and regional teaching hospital serving an area of over 20 towns.

• Developed and executed a strategic roadmap focusing on EHR optimization, data and analytics, and cybersecurity.
• Led integration efforts post-acquisition by UMass Memorial Health, ensuring seamless transitions to Meditech, Epic, and Workday systems.
• Managed a team of 35+ across Clinical Informatics, Applications, and Data Analytics to enhance hospital operations.
• Partnered with leadership to develop Responsible AI policies and implement safe AI usage across the organization.

• Directed Clinical Informatics and application teams for delivering comprehensive IT support.
• Implemented Meditech Expanse EHR, ensuring enhanced interoperability and reduced system errors.
• Introduced change control processes that significantly reduced system downtime and errors.
• Strengthened IT governance and portfolio management for improved strategic alignment.

Mass General Brigham is an integrated academic health care system, uniting minds to solve complex medical problems globally.

• Defined a multi-year technology roadmap for key lab informatics areas like Clinical Pathology and Microbiology.
• Managed IT projects, balancing resources aligned with enterprise strategy to optimize lab operations.
• Implemented an ITIL-based support model, reducing downtime and improving incident response.
• Collaborated on aligning lab informatics strategies with broader digital initiatives of the system.

• Integrated over 70 clinical analyzers into the Sunquest Laboratory Information System (LIS).
• Managed technical designs and support for HIS, LIS, and Epic interfaces.
• Built and implemented a demand management tool that became central to enterprise project management.
• Received the Partners in Excellence Award for successful Sunquest/Epic integration.

Massachusetts State Police provide comprehensive law and protective services for the state.

• Developed analytics for capacity forecasting, performance metrics, and resource allocation.
• Directed strategic planning for statewide case management systems.
• Liaised with various law enforcement agencies to manage and prioritize forensic casework.
• Implemented policies and procedures to streamline case management processes.

Keches Law Group handles personal injury and employment law claims primarily on a contingent fee basis.

• Compiled and maintained medical records for personal injury cases, organizing trial exhibits and evidence.
• Conducted thorough investigation and documentation preparation for litigation support.
• Coordinated with attorneys to ensure efficient case progress and preparation for trials.

Revit Technology Corporation specializes in 3D architectural design software.

• Supported trial and demo users of Revit Software ensuring prompt resolution of technical issues.
• Collaborated on improving client services processes to enhance customer experience.
• Updated training documentation in preparation for new software releases, ensuring technical accuracy.
• Implemented Trados for translation of manuals, ensuring accessibility for Italian-speaking users.

PTC provides technology solutions for enhancing product development and service delivery.

• Answered technical support queries and performed quality tests on Pro/DESKTOP 3D software.
• Collaborated with developers to address usability issues and ensure software reliability.
• Maintained and updated training materials in line with new software developments.
• Ensured that QA processes aligned with product release timelines and standards.