Henley D.

Experience

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  GEICO

  Legal Operations Consultant

  Sep 2025 - Present

  GEICO, part of Berkshire Hathaway, provides auto insurance across the U.S. and other insurance types, focusing on customer service and cost savings.

  • Led comprehensive process assessment and mapping to standardize workflows and implement scalable operational improvements.
  • Served as program lead for enterprise-wide CLM implementation, managing business case development and solution design.
  • Partnered with senior leaders to establish ROI frameworks and track performance against operational outcomes.
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  Spaulding Ridge

  Director, DocuSign Agreement Cloud Practice

  Jul 2021 - Present

  Spaulding Ridge accelerates business transformation using digital innovation and enterprise software.

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  Spaulding Ridge

  Director, Legal Operations Practice

  Jul 2021 - Jul 2025

  • Directed global implementation teams for contract lifecycle management solutions, ensuring customer success and value realization.
  • Developed and executed strategies for consistent success in high-growth environments, focusing on delivery excellence and process improvement.
  • Built client relationships and drove opportunities for expansion, managing account growth and contract negotiations.
  • Developed a team of AI specialists, leveraging Docusign AI products to deliver measurable operational value.
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  FTI Consulting

  Senior Director, Project Management

  Jan 2020 - Jul 2021

  FTI Consulting is a global advisory firm providing consulting services across various industries.

  • Led internal initiatives to develop strategies and best practices for over 60 projects, ensuring efficient management and execution with a lean team.
  • Managed emerging data sources, including Slack and Jira, to drive workstreams and achieve operational objectives.
  • Recruited talent and managed performance, ensuring alignment with company goals and enhancing team effectiveness.
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  FTI Consulting

  Senior Director, Technology Consulting

  Jan 2018 - Jan 2020

  • Managed comprehensive project management for multiple simultaneous eDiscovery projects, ensuring efficiency and success.
  • Increased efficiency by reducing non-billable hours while maintaining high service standards for large pharmaceutical clients.
  • Advised and built AI models to enhance document review speed and efficiency, meeting client value goals and budget alignment.
  • Led recruitment and performance management, evaluating candidates and providing feedback to improve team growth.
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  FTI Consulting

  Director, Technology Consulting

  Jan 2013 - Jan 2018

  • Identified and emphasized areas of efficiency to enhance client engagement and adapt to service needs under budget constraints.
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  FTI Consulting

  Senior Consultant

  Jan 2011 - Jan 2013

  • Led as a senior consultant on 12 complex antitrust matters for DOJ, FCC, and FTC, ensuring compliance and high-quality deliverables.
  • Managed large-scale multi-language translation teams, integrating technology-assisted review (TAR) to enhance productivity and efficiency.
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  Freeborn & Peters

  Senior Litigation Technology Analyst

  Jan 2005 - Jan 2011

  Freeborn & Peters LLP is a part of Smith, Gambrell & Russell, focusing on legal services across various sectors.

  • Core contributor to building an in-house litigation support department, focusing on the entire EDRM spectrum.
  • Designed and documented best practices for all areas from data collection to trial exhibit preparation/presentation.