Jenna Frey, MBA

Experience

• 

  On

  Director of Logistics, Americas

  Dec 2023 - Present

  Our mission is to ignite the human spirit through movement. Founded in 2010, On set out to shake up the running industry with a single transformative product, a completely new cushioning technology for running shoes, CloudTec®. Today, On remains innovation and design-led, delivering industry-disrupting premium footwear, apparel, and accessories for high-performance running, outdoor, and all-day activities. Existing at the intersection of performance, design and impact – inspired by athletes, we always look for ‘better’ – something we believe is achieved through continual experimentation, starting again, thinking differently, breaking the mold. Every day our teams continue to cook up trailblazing innovations within our Zurich-based On Lab and across our global hubs from Ho Chi Minh City and Hanoi to Shanghai, Portland, Berlin, Yokohama and beyond. We like to keep creativity and innovation in-house, whether it's to create inspiring marketing campaigns, think up next-gen retail spaces, or take leaps in sustainability and product design – it all comes together to deliver on our mission. At On, we're all believers in the human spirit and what it’s capable of. And with every On product, design and innovation, we set out to inspire humans to Dream On. Learn more about On: - www.on.com - www.facebook.com/on - www.instagram.com/on

• 

  On

  Logistics Transformation Consultant

  Jul 2023 - Dec 2023

  Our mission is to ignite the human spirit through movement. Founded in 2010, On set out to shake up the running industry with a single transformative product, a completely new cushioning technology for running shoes, CloudTec®. Today, On remains innovation and design-led, delivering industry-disrupting premium footwear, apparel, and accessories for high-performance running, outdoor, and all-day activities. Existing at the intersection of performance, design and impact – inspired by athletes, we always look for ‘better’ – something we believe is achieved through continual experimentation, starting again, thinking differently, breaking the mold. Every day our teams continue to cook up trailblazing innovations within our Zurich-based On Lab and across our global hubs from Ho Chi Minh City and Hanoi to Shanghai, Portland, Berlin, Yokohama and beyond. We like to keep creativity and innovation in-house, whether it's to create inspiring marketing campaigns, think up next-gen retail spaces, or take leaps in sustainability and product design – it all comes together to deliver on our mission. At On, we're all believers in the human spirit and what it’s capable of. And with every On product, design and innovation, we set out to inspire humans to Dream On. Learn more about On: - www.on.com - www.facebook.com/on - www.instagram.com/on

  • Responsible for leading business transformation with 3PL partner in support of the United Status e-commerce, retail and B2B portfolio.
• 

  Whitebox Inc

  Senior Vice President, Operations

  Mar 2022 - Feb 2023

  WBX Commerce is a performance-focused, tech-enabled Amazon advertising agency.

  • As the Sr. VP of Operations at Whitebox Technologies, I was responsible for all business operations including Customer Service, Integrations, S&OP Planning, Freight Transportation, Warehousing & Advertising. The organization spanned three geographic locations (Baltimore, Las Vegas & Memphis), with 500+ employees (hourly & salaried). P&L leadership in this role for ~$50M annualized spend.
  • ══ PROGRESSIVE ══
  • I established and led the product roadmap for scalable growth of the early-stage startup through the growth phase, overseeing fulfillment and marketplace advertising operational execution. Additionally, I was responsible for the training and development of leaders from front-line management through the executive level.
  • I created and built all operational business metrics and business rhythms to manage performance and identify trends over time for safety, quality, productivity, efficiency, and financial management. I orchestrated company-wide management practices for daily, weekly, monthly, and peak growth periods across all functional areas, including the creation and implementation of all environmental health and safety programs for the network. I worked directly with the Sales & Product organizations to drive new business development, product roadmap, and operational scaling plans to build the business.
  • ══ SPECIALTIES ══
  • Leadership | Team Building | Data Analysis | Process Improvement | Change Management | Quality Assurance | Operations Management | Problem Solving | Employee Training | Communication | Cross-functional Leadership | Forecasting | Demand/Supply Planning | KPI | Supply Chain Management | Logistics Management | Ecommerce | Retail Management | Public Speaking | SQL | Microsoft Excel | Leadership Development
• 

  Whitebox Inc

  Vice President & General Manager, Fulfillment Operations

  Jan 2020 - Mar 2022

  WBX Commerce is a performance-focused, tech-enabled Amazon advertising agency.

  • As the Vice President & General Manager of Fulfillment Operations, I was responsible for the establishment, growth and scaling of the physical fulfillment network for Whitebox Technologies.
  • ══ PROGRESSIVE ══
  • I designed & launched two new 350,000 sq ft facilities designs in Baltimore, MD, and Las Vegas, NV to support the growing capacity & sales objectives for the organization. This included launching new operational products (such as a Logistics Revenue business, Wholesale B2B shipping and new Customer Service offerings), developing & refining operational processes for execution within the warehouses and the hiring plans to expand network support.
  • During the growth of the business, I created the measurement tools necessary to track network performance across safety, productivity & quality. Upon establishing a baseline set of Key Performance Indicators (KPIs), I was able to drive a ~50% improvement in Variable Cost per Unit (VCPU) as a result of optimization of layout, process changes and people development.
  • ══ SPECIALTIES ══
  • Leadership | Team Building | Data Analysis | Process Improvement | Change Management | Quality Assurance | Operations Management | Problem Solving | Employee Training | Communication | Cross-functional Leadership | Forecasting | Demand/Supply Planning | KPI | Supply Chain Management | Logistics Management | Ecommerce | Retail Management | Public Speaking | SQL | Microsoft Excel | Leadership Development
• 

  Amazon

  Senior Manager, Continuous Improvement

  Feb 2019 - Jan 2020

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

  • As the Senior Manager for Continuous Improvement at AMZL (Last Mile) business in North America, I was responsible for implementing & driving programs to improve the operational execution of the final mile logistics network. I worked collaboratively with operational stakeholders domestically and internationally to drive process improvement plans that achieved company-wide goals.
  • My team and I were responsible for optimization of process standards across all North American delivery station locations, including the implementation, training, and documentation of all Under the Roof (UTR) and On the Road (OTR) programs and technological processes. Through my leadership and collaboration with operational stakeholders, we were able to identify process opportunities that led to network cost reductions and significant improvements in service, capacity, and margin. I also led a senior-level global development program for best practice dissemination across the US, UK, EU, Canada, and Mexico.
• 

  Amazon

  Assistant General Manager & Site Leader (BWI2)

  Jun 2018 - Feb 2019

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

  • As the Assistant General Manager (AGM) and Site Leader for a large Amazon Robotic sortable building, I was responsible for all aspects of execution & strategy within the 1.2 million square foot fulfillment center.
  • I was directly responsible for delivering results within the Northeast market, as the leader of one of the largest FC's in the network. Additionally, I led the development for the entire salaried leader network (5 L7's, 16 L6's, 44 Area Managers and support staff) as well as ~5,000 hourly team members to deliver level of service, financial performance, and overall team culture improvements.
  • While delivering normal business, I also supported the training & launch of a second Large AR Sortable site in the Baltimore network. I supported the hiring, training and deployment of the entire leadership team (L4-8) in order to build a strong Baltimore Amazon network.
• 

  Amazon

  Senior Operations Manager

  Mar 2017 - May 2018

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

  • As the Senior Operations Manager for the Robotics Services Platform (RSP), I facilitated a complete business performance turnaround resulting in 800% improvement in Amnesty DPMO and almost 200% improvement in Pick Rate, bringing performance ranking from worst (32nd in network) to best in class within 9 months.
• 

  Amazon

  Pathways Operations Manager

  Mar 2015 - Mar 2017

  Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

  • Area Manager in Hebron, KY
  • Front line supervisor responsible for a team of 100-200 hourly associates
  • Lead kaizen events within the Inbound Department to deliver cost, quality & safety improvements
  • Operations Manager in San Bernardino, CA
  • Launched the first-of-its-kind fulfillment center while onboarding new leaders & associates
  • Created the problem solve processes & infrastructure for the new building type
  • Assisted in the launch of the second fulfillment center of this type in California
  • Led a team of 4 Area Managers to deliver safety, cost, quality & customer experience in SoCal market
• 

  Northrop Grumman Corporation

  Manufacturing Analyst

  Sep 2013 - Feb 2015

  We are a close-knit community of big thinkers collaborating to keep the world safe. Our passion, creativity and expertise bring next-level technology solutions to life in autonomous systems, cyber, C4ISR, strike, space, and logistics and modernization for our customers around the globe. On the Northrop Grumman team, you’ll join our pursuit of excellence immersed in a dynamic culture of innovation and respect. Your unique perspective will help achieve our shared vision for the future of global security. Every step of the way, you'll be supported by world-class training, employee resource groups and a comprehensive benefits package that enables greater health and happiness for you and your family. Worldwide and across disciplines, we’re challenging what’s possible for technology to protect people and places from undersea to outer space and into cyberspace. And we see the impact of our performance every day. We are Northrop Grumman, and we work on what matters—now, you too can make a difference. Explore opportunities in engineering, IT, manufacturing, business management, cybersecurity and more at careers.northropgrumman.com. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit www.northropgrumman.com/EEO. U. S. citizenship is required for most positions. Our careers site can be found at northropgrumman.com/careers/. If you are contacted by someone about a job at Northrop Grumman, please verify the opportunity on our Careers site before engaging with that contact. We only schedule interviews with qualified candidates who have applied to a job posting through our Careers site.

  • * Plan, issue & control production schedules for designated commodity
  • * Coordinate material requirements to meet designed production schedules
  • * Prioritize production priorities across programs
  • * Advise management on status of WIP, material availability & issues
  • * Arrange interdepartmental activity with quality, manufacturing, supply chain, inventory and transportation POC's
  • * Serve as communication liasion between manufacturing, engineering and program operations
• 

  Northrop Grumman Corporation

  Financial Analyst

  Sep 2012 - Aug 2013

  We are a close-knit community of big thinkers collaborating to keep the world safe. Our passion, creativity and expertise bring next-level technology solutions to life in autonomous systems, cyber, C4ISR, strike, space, and logistics and modernization for our customers around the globe. On the Northrop Grumman team, you’ll join our pursuit of excellence immersed in a dynamic culture of innovation and respect. Your unique perspective will help achieve our shared vision for the future of global security. Every step of the way, you'll be supported by world-class training, employee resource groups and a comprehensive benefits package that enables greater health and happiness for you and your family. Worldwide and across disciplines, we’re challenging what’s possible for technology to protect people and places from undersea to outer space and into cyberspace. And we see the impact of our performance every day. We are Northrop Grumman, and we work on what matters—now, you too can make a difference. Explore opportunities in engineering, IT, manufacturing, business management, cybersecurity and more at careers.northropgrumman.com. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit www.northropgrumman.com/EEO. U. S. citizenship is required for most positions. Our careers site can be found at northropgrumman.com/careers/. If you are contacted by someone about a job at Northrop Grumman, please verify the opportunity on our Careers site before engaging with that contact. We only schedule interviews with qualified candidates who have applied to a job posting through our Careers site.

  • Selected as the primary POC for high-profile program support
  • * Designed daily & weekly cost visibility reports for Program Management team
  • * Managed internal monthly reporting requirements to executive management
  • * Analyzed monthly Earned Value data to provide compliant program reports
  • * Supported all program and company activities related to Sequestration Impact
• 

  Northrop Grumman Corporation

  Professional Development Program

  Aug 2010 - Sep 2012

  We are a close-knit community of big thinkers collaborating to keep the world safe. Our passion, creativity and expertise bring next-level technology solutions to life in autonomous systems, cyber, C4ISR, strike, space, and logistics and modernization for our customers around the globe. On the Northrop Grumman team, you’ll join our pursuit of excellence immersed in a dynamic culture of innovation and respect. Your unique perspective will help achieve our shared vision for the future of global security. Every step of the way, you'll be supported by world-class training, employee resource groups and a comprehensive benefits package that enables greater health and happiness for you and your family. Worldwide and across disciplines, we’re challenging what’s possible for technology to protect people and places from undersea to outer space and into cyberspace. And we see the impact of our performance every day. We are Northrop Grumman, and we work on what matters—now, you too can make a difference. Explore opportunities in engineering, IT, manufacturing, business management, cybersecurity and more at careers.northropgrumman.com. Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit www.northropgrumman.com/EEO. U. S. citizenship is required for most positions. Our careers site can be found at northropgrumman.com/careers/. If you are contacted by someone about a job at Northrop Grumman, please verify the opportunity on our Careers site before engaging with that contact. We only schedule interviews with qualified candidates who have applied to a job posting through our Careers site.

  • 6-12 month rotational assignments in each of the following disciplines:
  • Procurement/Sourcing
  • Executive Leadership Development
  • Materials Management
• 

  Smithsonian Institution

  Property Management Specialist

  Jan 2010 - May 2010

  The Smithsonian Institution is the world's largest museum, education, and research complex. We are a community of learning and an opener of doors. Join us on a voyage of discovery. Legal: https://www.si.edu/termsofuse

  • * Tracked inventory for field-based equipment
  • * Conducted data collection and analysis of maintenance requirements
  • * Provided background research for management data calls
• 

  KPMG Advisory

  Intern, Advisory BPS

  Jun 2009 - Aug 2009

  KPMG LLP is the Canadian member firm of KPMG International. We provide Audit, Tax, and Advisory services to many of the public and private business, not-for profit, and public sector organizations in Canada. Nationally, there are 40 offices and over 700 partners and more than 10,000 employees working together to help Canadian businesses achieve their goals. Leveraging the skills, knowledge and passion of our firm and our people allows us to serve our clients with uncompromising professionalism, cutting through complexity to provide valuable insight—in Canada and around the world. KPMG s.r.l./S.E.N.C.R.L. est le cabinet canadien membre de KPMG International Cooperative (« KPMG International »). Nous offrons des services professionnels en audit et en fiscalité ainsi que des services-conseils à une vaste clientèle composée notamment de sociétés ouvertes et fermées, d’organismes sans but lucratif et d’organisations du secteur public au Canada. KPMG compte 40 bureaux à l’échelle nationale, au sein desquels collaborent plus de 700 associés et plus de 10 000 employés pour aider les sociétés canadiennes à atteindre leurs objectifs. Nous misons sur les compétences et le savoir-faire de notre équipe pour servir nos clients − au Canada et ailleurs dans le monde − avec rigueur et professionnalisme. Notre mission première : simplifier la complexité en proposant des perspectives éclairantes.

  • *Conducted market and industry research to prepare partners for new business opportunities
  • *Investigated current legislation and opportunities related to economic stimulus funding for sustainability
  • *Translated and extracted key contract information from Spanish business contracts into English