Jim S.

Experience

• 

  Raycon Inc.

  Vice President Operations

  Jun 2022 - Aug 2024

  Based in New York City, Raycon is an electronics brand that designs everyday tech. We’re on a mission to create a better every day through reliable, accessible, and delightful tech. With over 3 million customers — and loved by thousands of tastemakers, celebrities, and influencers — we’re here to speak up for the customer. Power up your Everyday.

  • Spearheaded cost-saving efforts, achieving over $300K in cost reductions.
  • Optimized 3PL operations for bi-coastal shipping
  • Partnered with CX manager to raise customer satisfaction ratings.
  • Launched cross-border shipping to 190+ countries, increasing conversion rate and AOV,
• 

  StoreBound

  Vice President Operations

  Nov 2016 - May 2022

  StoreBound brings the rapid pace of innovation characteristic of a Silicon Valley tech start-up to the housewares industry. Reinvigorating tired categories with exciting new product launches year-round, StoreBound has reshaped the landscape to become an industry leader with our kitchenware brand Dash becoming a trusted brand beloved nationwide. Follow along with our Foodie Fam Community on Instagram: https://www.instagram.com/bydash/ https://www.instagram.com/unprocessyourfood/ Our innovations have been awarded the Martin M. Pegler Excellence in Visual Merchandising Award and have been recognized by the GIA Global Innovation Awards, New York Magazine Best Bets, Core 77 Best Green Gadgets, and many more. Are you a good egg? Join the best team in the industry innovating products that make it easier for people to prepare and eat real food at home so that they can feel their best, creating content that inspires, empowers, and strengthens our community.

  • Developed an Operations Department from scratch during a period of rapid growth, supporting omnichannel retail sales including B2B, dropship, and own-ecommerce
  • Established a procurement process, including hiring, training and developing a team of experienced planners, and set budgets and KPIs
  • Designed an ERP strategy and led a cross-functional implementation of all company processes to Netsuite.
  • Streamlined and unified both procure-to-pay and order-to-cash processes using several modern technologies and engineered an automated sales forecasting AI platform.
  • Introduced a Consumer Service division focused on improving Net Promoter Score, which involved developing internal and outsourced resources, formalizing reverse logistics procedures, and implementing a replacement part strategy.
• 

  Stokke AS

  Supply Chain and Customer Service Manager

  Jul 2015 - Nov 2016

  Stokke provides worldwide distribution through selected retailers represented in around fifty countries. We are renowned worldwide and sell iconic products like the Tripp Trapp highchair. Stokke was founded on the west coast of Norway in 1932. Once a family-owned company, the company has been owned since 2014 by NXMH, a Belgium-based investment company wholly owned by South Korea’s NXC. In addition to its head office in Ålesund, Norway, it has as offices all around the world in Germany, US, China, France and many other countries. Stokke's ethos is epitomised by its Tripp Trapp® chair, which will celebrate its 50th anniversary this year. Created by Norwegian designer Peter Opsvik, the iconic chair launched in 1972 did something completely new; it gave children an ergonomic seat of their own and made it possible for children to comfortably join their family at the table for connection and bonding. Today, Stokke is selling more Tripp Trapp® chairs than ever before and has sold more than 13 million worldwide. Since 2006, Stokke's focus has been purely on the premium children's markets with products that share a common purpose: to encourage child development and to nurture family bonding. Stokke's mantra is that closeness fosters connection – it believes that children need this sense of connection to feel safe and loved, encouraging them to become self-reliant and confident learners in life. Our brand purpose "Here we grow" and our vision “Confident kids for a better world” are the cornerstone of our product innovation, development, and production. Each Stokke product is developed to stimulate the child's ongoing development through their ability to allow the bond between parent and child to grow through strong visual contact and interaction.

  • Reduced call center costs by 20% while advancing service level 12 points by staffing efficiently, improving training programs, and streamlining IT systems.
  • Renegotiated multi-million dollar warehouse contracts and completed an RFP for a new 3PL distribution facility, decreasing net distribution costs by 8% while reducing order processing time to 24hrs or less
  • Initiated a drop ship program and online wholesale portal for independent retailers and key accounts which increased sales by 15%.
• 

  Runa

  Operations Manager

  Oct 2011 - Feb 2013

  Refresh and Recharge with RUNA -- energy from a leaf not a lab™ RUNA is shaking up the energy drink category with an unwavering commitment to making products with clean ingredients that are Fair Trade Certified. RUNA clean energy drinks™ are made for people who are thirsty for simple ways to get a natural energy boost that won't jolt or jitter, with less sugar and a refreshing taste. Unlock the clean taste and smooth energy lift that comes from Guayusa, an Amazonian jungle super-leaf. Products are available at select retailers nationwide such as Albertsons, Amazon.com, Hannaford, Safeway, Sprouts, Whole Foods. For more information, visit www.RUNA.org.

  • Manage HR for a nationwide staff team of 18
  • Develop and implement systems for inventory and accounts receivable for a customer list of 360+, representing over 2,200 stores.
  • Coordinate international intermodal freight and filings, including Customs compliance, NAFTA documentation, and Incoterms.
  • Generate and analyze financial reports for investors and other company stakeholders, making budget recommendations and suggesting methods to reduce cost.
  • Forecast safety stock and purchasing needs for raw materials for 3 product lines; streamlined production and warehousing by creating standard operating procedures and training staff.
• 

  Shui Tea Company

  Founder

  Nov 2009 - Jan 2012

  Tea is simple. Shui Tea keeps it that way. We bring you high quality and unique teas so you can sit back, relax, and enjoy some great taste. We can do custom labeling for memorable gifts as well has host tea tastings and tea events for you or your network.

  • Established and successfully exited a gourmet tea company focused on refreshing and modernizing the tea experience.
  • Maintained compliance with health code rules and reviewed changing government food regulations.
  • Marketed through social media and pay-per-click advertising, using data to analyze conversions and return on investment.
  • Designed an e-commerce portal, growing sales 12-20% each quarter, averaging 17% month-to-month growth.

• MacSpecialist

  Retail Sales

  May 2007 - Aug 2007
• 

  Apple Inc.

  Retail Sales

  May 2005 - Sep 2005

  apple revolutionized personal technology with the introduction of the macintosh in 1984. today, apple leads the world in innovation with iphone, ipad, the mac and apple watch. apple’s three software platforms — ios, os x and watchos — provide seamless experiences across all apple devices and empower people with breakthrough services including the app store, apple music, apple pay and icloud. apple’s 100,000 employees are dedicated to making the best products on earth, and to leaving the world better than we found it. apple is an equal employment opportunity employer that is committed to inclusion and diversity. we also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

  • Michigan Avenue sales staff.
• 

  National Public Radio

  Intern Producer

  May 2005 - Aug 2005

  NPR's rigorous reporting and unsurpassed storytelling connect with millions of Americans everyday—on the air, online, and in person. NPR strives to create a more informed public—one challenged and invigorated by a deeper understanding and appreciation of events, ideas, and cultures. With a nationwide network of award-winning journalists and 17 international bureaus, NPR and its Member Stations are never far from where a story is unfolding. Listeners consider public radio an enriching and enlightening companion; they trust NPR as a daily source of unbiased independent news, and inspiring insights on life and the arts.

  • Researched current events for a live weekly radio comedy show
  • Screened callers for the interactive portion of the show
  • Edited digital audio segments with Dalet and ProTools