I am a fractional COO and operations leader focused on helping companies improve growth, margin, and execution—especially in periods of scale, complexity, or performance pressure.
I work with executive teams to bring structure and clarity to how the business runs, including operating model design, customer operations, and cross-functional execution. My focus is on translating strategy into practical plans, aligning teams, and driving measurable outcomes.
My experience includes leading large-scale transformation and operations initiatives across financial services and PE-backed environments, delivering $20M–$100M+ in cost savings, productivity improvements, and revenue impact. I have worked directly with C-suite leaders to improve cost-to-serve, redesign customer and service operations, and establish governance and accountability across teams.
I am particularly valuable in situations where:
- Growth is slowing or margin is under pressure
- Operations are fragmented or not scaling effectively
- Customer experience is inconsistent or costly to deliver
- Multiple initiatives are underway but not translating into results
I step in as a hands-on partner to leadership—bringing structure, driving execution, and helping teams move from planning to performance.
