Mike Melody

Experience

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  StartupExperts

  NYC Community Support

  Dec 2024 - Present

  StartupExperts is a dynamic community catering to HR, Finance, and Ops leaders focused on continuous learning, building relationships, and supporting one another.

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  Chief Copilot

  Fractional COO & Chief of Staff

  Aug 2024 - Present

  Chief Copilot delivers solutions to optimize operations, overcome challenges, and achieve business goals in strategic leadership, operational optimization, growth enablement, and project leadership.

  • Expanded the client base by 30% and secured $2M in contracts at a Product Development & Venture Studio by optimizing sales strategy, refining deal qualification, and aligning business goals with tailored technical solutions, clear roadmaps, and structured
  • Boosted average project profit margin by 10% at a Creative Production Agency across multiple Fortune 500 client projects by optimizing staffing allocation, tightening time tracking accuracy, and implementing a streamlined project estimation framework to r
  • Drove 33% YoY revenue growth for a HealthTech business by collaborating with the CEO to refine competitive positioning, developing targeted market differentiation strategies, and implementing operational improvements to enhance efficiency and scalability.
  • Increased strategic initiative success rate by 40% in 6 months for a SaaS startup by implementing an OKR framework to align priorities and drive execution during rapid team expansion from 10 to 50 employees.
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  Ask a Chief of Staff

  Mentor

  May 2024 - Present

  Mentor for the community members of Ask a Chief of Staff, a platform dedicated to elevating the CoS role through community, education, guest speaking, and 1:1 mentorship.

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  Monument

  Fractional COO

  Feb 2024 - Sep 2024

  Monument is an online platform focused on transforming how people approach their relationship with alcohol, offering virtual treatment including therapy and peer support.

  • Increased revenue from insurance reimbursements by 15% by resolving data inaccuracies, optimizing backend systems, and leading cross-functional collaboration to enhance claims processing and accuracy.
  • Improved HIPAA and SOC2 compliance by 18% and enabled ongoing regulatory risk tracking by leading the design and implementation of a GRC platform in collaboration with the engineering team.
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  Freely Health

  Chief Operating Officer | Co-Founder

  Jan 2020 - Feb 2022

  As the Co-Founder and lead Product Manager of Freely Health, I played a pivotal role in creating a safe and accessible community for emotional support, offering free resources and licensed services. I led the product lifecycle from vision to implementation, coordinated cross-functional teams, and prioritized product initiatives using data analytics, UX research, and market analysis.

  • Developed and launched a HIPAA-compliant telehealth app on iOS using AWS cloud services, enabling real-time audio/video consultations, impacting 200+ patients, and securing seed funding
  • Reduced compliance risks by 20% by implementing Stripe’s HIPAA-compliant payment system, leading the technical solution design, project management, and post-implementation monitoring.
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  King Tide

  Chief Operating Officer

  Aug 2015 - Jan 2024

  King Tide is a product development agency that designs and develops websites and mobile applications across various industries like Healthcare, FinTech, and E-commerce.

  • Managed the end-to-end technical implementation of 50+ custom mobile and web applications in sectors like FinTech, HealthTech, and E-commerce, significantly enhancing user engagement and contributing to business expansion.
  • Accelerated project delivery by 25% through the adoption of Scrum methodologies, demonstrating leadership in process optimization and team management.
  • Managed a $5M annual project portfolio, ensuring timely and budget-compliant delivery of projects.
  • Drove a $1M revenue increase in one year by conducting market research and competitive analysis to identify and capitalize on an emerging tech trend, unlocking a new revenue stream.
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  BluFocus Inc.

  Senior Project Manager

  Jul 2008 - May 2016

  Blu Digital Group, based in Burbank, CA, is a leading brand in the digital media and entertainment industry, offering a wide range of software services and products designed to streamline and automate digital media distribution and entertainment.

  • Collaborated with engineers to enhance a cloud-based QC reporting platform while using it with clients, reducing issue resolution time by 25% by improving cross-company collaboration.
  • Delivered 92% of Blu-ray/DVD releases for FOX, Warner, and Sony ahead of schedule and under budget by ensuring strict adherence to quality standards and driving project management excellence.
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  2K

  QA Program Manager

  Sep 2006 - Jul 2008

  2K Games is a leading global publisher of interactive entertainment, renowned for developing and publishing high-quality video games across various platforms. 2K Games is known for producing critically acclaimed titles in several popular franchises, including NBA 2K, Borderlands, BioShock, and Civilization.

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  THQ

  QA Project Manager

  Aug 2005 - Oct 2006

  THQ Inc. is a leading global developer and publisher of interactive entertainment software, known for creating content across all major gaming platforms.

  • Managed the quality assurance process for multiple game projects from inception to launch, ensuring adherence to rigorous standards.
  • Coordinated with development teams to create detailed test plans and supervised the execution of testing phases to guarantee product quality.
  • Implemented risk mitigation strategies and facilitated effective communication between QA teams and other departments, ensuring smooth project progress and timely delivery of high-quality games.