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Cazoo

## Company mission

We're people who make things happen. We move fast. We back ideas. We challenge what isn't working.
We're building a different type of automotive marketplace.

## Company Overview

Used car marketplace Cazoo has had quite the journey, having originally been founded as MOTORS by a partnership between the Daily Mail and General Trust before its acquisition by Cox Automotive and, subsequently, Gumtree. Now, it's an independent used car marketplace that hosts hundreds of thousands of used cars, as well as reviews, guides and advice.

With fifteen years of experience behind it, Cazoo has capitalised on its ownership journey to become the go-to used car marketplace for the UK. Operating within a challenging economy, the business is in a strong position, having bought the "household name" Cazoo brand, which went into administration in 2024, and adopted the name as its own. This suggests it will continue to maintain its nation-leading position in the sector.

## Role

### Who you are

- Leadership: Proven experience leading multi-layered sales or account management teams
- Preferable experience working within automotive, digital marketplaces, or high-volume B2B SaaS/digital environments
- Commercial Acumen: Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention
- Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations)
- Execution: Superb ability to balance high-level strategic thinking with hands-on, tactical execution

### What the job involves

- Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step-change in performance, dealer engagement, and commercial impact as we evolve into a high-growth, challenger automotive marketplace
- This role is critical in shifting our approach from reactive account management to proactive, insight-led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility
- Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base
- Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform
- Identify and unlock growth through:
  - Dealer segmentation (high value vs. long tail)
  - Upselling premium products (e.g., visibility packages, featured listings)
  - Improving conversion from stock sales
- Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups
- Consultative Selling: Shift the team towards consultative, insight-led conversations (focusing on performance, pricing, stock mix, and digital presence)
- Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from 'Here are your leads' to 'Here's how you grow your business on our platform.'
- Team Development: Lead, coach, and develop 4 managers and the wider account management teams
- Embed clear goals focused on:
  - Dealer activation & retention
  - Revenue per dealer
  - Stock upload and live listings
  - Lead conversion
- Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews
- CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data-driven decision-making
- Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency
- Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working
- Instil a fast-paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test-and-learn approach
- Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions
- Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance
- Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience

**Position Details:**
- Maternity Cover - Fixed Term Contract (12 months)
- Location: London, 2 days a week in office (Richmond, London)
- Salary: Not provided + An annual bonus scheme or commission plans for our Commercial team
- Level: Senior and Expert level

**Company Benefits:**
- Discretionary Bonus or Commission based roles
- Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot, we put in 9%, taking your total up to 15% of your base salary.
- Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
- Hybrid and UK Remote working depending on role
- Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay, Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
- Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
- Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
- Online private GP service - 24/7 digital access via Help@Hand.
- Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
- Life assurance policy (x4 Life Assurance)
- Social & Inclusion Calendar - packed with events
- Free food and beverage in our office locations
- 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
- We offer 2 volunteer days a year so you can help out wherever matters to you.
- Specialist Support: Free counseling and menopause/fertility support via Peppy.
- Upskill Budget: Every manager has a dedicated budget for your specific role development.
- Leadership Track: Custom training programs designed for our current managers.
- Tech Choice: Your choice of a MacBook or Windows laptop.
- Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
- Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
- Celebrations: Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
- Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
- Pitchside Perks: We're proud partners of Brentford FC, and we share the rewards with you. From tickets to Men's and Women's matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.

People & Talent Leader | Scaling Culture & Talent Strategies in High-Growth Tech Companies | Leadership, HR & Talent Expert

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People Ops Lead @ Cazoo

Jamie Humphreys

People Operations Lead

Head of Account Management, Cazoo - Welcome to the Jungle | Login

Account Executive

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Lead a team of account managers at Cazoo, focusing on revenue growth and dealer engagement during a 12-month maternity cover.

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