Interim Head of Account Management

Role

Who you are

• Leadership: Proven experience leading multi-layered sales or account management teams
• Preferable experience working within automotive, digital marketplaces, or high-volume B2B SaaS/digital environments
• Commercial Acumen: Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention
• Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations)
• Execution: Superb ability to balance high-level strategic thinking with hands-on, tactical execution

What the job involves

• Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step-change in performance, dealer engagement, and commercial impact as we evolve into a high-growth, challenger automotive marketplace
• This role is critical in shifting our approach from reactive account management to proactive, insight-led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility
• Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base
• Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform
• Identify and unlock growth through:
  • Dealer segmentation (high value vs. long tail)
  • Upselling premium products (e.g., visibility packages, featured listings)
  • Improving conversion from stock sales
• Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups
• Consultative Selling: Shift the team towards consultative, insight-led conversations (focusing on performance, pricing, stock mix, and digital presence)
• Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from 'Here are your leads' to 'Here's how you grow your business on our platform.'
• Team Development: Lead, coach, and develop 4 managers and the wider account management teams
• Embed clear goals focused on:
  • Dealer activation & retention
  • Revenue per dealer
  • Stock upload and live listings
  • Lead conversion
• Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews
• CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data-driven decision-making
• Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency
• Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working
• Instil a fast-paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test-and-learn approach
• Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions
• Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance
• Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience

Position Details:

• Maternity Cover - Fixed Term Contract (12 months)
• Location: London, 2 days a week in office (Richmond, London)
• Salary: Not provided + An annual bonus scheme or commission plans for our Commercial team
• Level: Senior and Expert level

Company Benefits:

• Discretionary Bonus or Commission based roles
• Pension Scheme - We more than match your commitment to the future, when you contribute 6% to your pension pot, we put in 9%, taking your total up to 15% of your base salary.
• Make an Impact Awards: Quarterly value-led awards with cash prizes and a £1,000 team experience on offer.
• Hybrid and UK Remote working depending on role
• Generous Family Friendly Leave: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay, Paternity/Non-birth Parent Leave: 12 weeks at 100% pay.
• Private Healthcare Insurance - High-level coverage for you, partners, and dependents—including pre-existing conditions.
• Private Dental insurance through Bupa - Level 2 coverage for cashback on preventative, restorative and emergency care.
• Online private GP service - 24/7 digital access via Help@Hand.
• Generous sick pay support - 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life
• Life assurance policy (x4 Life Assurance)
• Social & Inclusion Calendar - packed with events
• Free food and beverage in our office locations
• 25 days annual leave (Plus Bank Holidays) to start. We reward loyalty: +2 days after 2 years, plus an extra day for every year after (reaching a 30-day max).
• We offer 2 volunteer days a year so you can help out wherever matters to you.
• Specialist Support: Free counseling and menopause/fertility support via Peppy.
• Upskill Budget: Every manager has a dedicated budget for your specific role development.
• Leadership Track: Custom training programs designed for our current managers.
• Tech Choice: Your choice of a MacBook or Windows laptop.
• Perks@Work: Discounts at over 30,000 retailers and entertainment venues.
• Company Events: Annual Ignite Conference (past guests include Damien Hughes, Nick Fry, & Matthew Syed).
• Celebrations: Whether it's our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style.
• Automotive advocates: We provide tickets to the annual British Motor Show, giving our team a front-row seat to one of the biggest events in the UK car calendar.
• Pitchside Perks: We're proud partners of Brentford FC, and we share the rewards with you. From tickets to Men's and Women's matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action.