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Ecommerce

Moonpig Group Logo

Moonpig is a renowned brand that offers a wide range of personalized cards and gifts for any occasion. With their user-friendly website, they have made sending love and wishes easier than ever. Whether you are in the United Kingdom, the United States & Canada, Australia & New Zealand, Ireland, or any other part of the world, Moonpig is there to cater to your needs. Choose from their diverse collection of cards and add a personal touch by customizing them with your own photos and heartfelt messages. In addition to cards, Moonpig also offers an array of thoughtful gifts to accompany your greetings. From flowers and chocolates to personalized mugs and teddy bears, you can find the perfect gift to make your loved ones' day extra special. With Moonpig, distance is no longer a barrier to showing your affection. Experience the joy of sending unique and heartfelt greetings with Moonpig today.

Moonpig Group

Moonpig Logo

We're the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We're not just about selling cards or gifts – we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive.

If you're looking to make an impact, bring your spark and be part of something meaningful – we'd love to have you on the team. 🌙🐷

### Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:

At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

## Head of Supply Chain

**Location:** London

**Contract Type:** Fixed Term Contract

**Work Arrangement:** Hybrid

### Key Responsibilities:

• Combine the UK and Netherlands supply chain teams into one Group function with clear roles, responsibilities and consistent ways of working

• Redesign processes, governance and success measures to create a simple, scalable operating model in collaboration with Buying and Operations teams

• Deliver supply chain KPIs across availability, warehouse utilisation, stock cover and peak readiness

• Reduce total stock value by more than 30% through improved forecasting, replenishment and stock control

• Reduce UK pallet volumes by more than 25% to enable exit from third-party storage

• Own supply chain planning and stock optimisation using Slim4 and data-led forecasting

• Lead readiness for key seasonal peaks including Christmas, Valentine's Day, Mother's Day and Father's Day

• Bring New Markets (USA, Australia, Ireland) into the team's scope, including Slim4 expansion

• Lead and develop UK and NL teams through a period of change

• Coach team leads and assess long-term leadership potential

• Recommend and implement a sustainable future leadership structure

• Support external hiring for a permanent lead if required

• Build capability and accountability across the team

### About You:

• Proven experience leading supply chain transformation in e-commerce or D2C; relevant retail or FMCG experience also considered.

• Proven track record of reducing inventory and working capital while maintaining product availability

• Strong expertise in forecasting, replenishment, stock optimisation and supplier coordination

• Experience combining teams and embedding consistent ways of working across markets

• Strong experience managing peak trading cycles in seasonal environments

• Ability to coach and develop leaders while shaping future team structures

• Experience implementing supply chain planning tools, ideally Slim4 or similar

• Exposure to international supply chain operations and multi-market environments

• Experience in interim or transformation leadership roles

• Experience reducing warehouse footprint or removing third-party storage

### What's in it for you?

**💰 Competitive Pay & Bonuses:** Plus, generous pension plans & staff discounts.

**💆🏽 Wellbeing First:** Private healthcare (UK), mental health support & dog-friendly offices (London & NL).

**🏖️ Flexible Working & Time Off:** Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.

**📈 Career Growth:** Learning allowances, coaching & development programs.

### Our Ways of Working:

We trust our colleagues to do what's right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig - Head of Supply Chain

Director of Supply Chain

Gift

Mid-Market

Lead the integration and transformation of supply chain teams across the UK and Netherlands, focusing on process redesign, stock optimization, and team development.

Interim Head of Supply Chain

Operations

We’re the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we’re on a mission to make people feel loved, celebrated and remembered. Whether it’s a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We’re proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We’re not just about selling cards or gifts – we’re here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we’ve built a place where people (and ideas) can truly thrive.

As a Head of Product Design, you’ll play a critical role in shaping high-quality, emotionally resonant digital experiences across our responsive web platform and native mobile apps. You’ll coach others to raise the bar for design craft and user experience across our digital ecosystem, ensuring customer journeys are intuitive, efficient, delightful, and aligned to both user needs and business goals.

You’ll lead design across Frequency, taking ownership of one of our most critical business areas - building the “Moonpig habit” and increasing how often customers choose us throughout the year. This is a **12-month maternity cover**, offering the opportunity to make a real impact during a pivotal period.

Working closely with Product, Engineering, CRM, Brand and senior leaders across the business, you’ll operate with a high degree of autonomy, influencing strategy, ways of working and how our brand shows up across key customer journeys. Your work will directly help millions of customers celebrate more moments that matter.

### Key Responsibilities:

- Define and communicate the Frequency design strategy across Plus, Reminders, App and Editor.
- Translate company goals into clear design principles and direction that guide teams.
- Inspire cross-tribe collaboration and elevate design quality across end-to-end journeys.
- Act as a core member of the Product & Design leadership team, aligning with senior product and engineering stakeholders.
- Shape roadmaps, resolve trade-offs and ensure Frequency strategy integrates into the wider product direction.
- Represent design in strategic forums and influence senior decision-making.
- Build strong relationships with stakeholders across the business to deepen understanding of customer and commercial needs.
- Lead, coach and develop designers across multiple domains, including areas outside your own historical expertise.
- Build a culture of autonomy, creativity, psychological safety and high performance.
- Strengthen design rituals, standards and review practices across Frequency.
- Develop senior ICs and emerging leaders through tailored, inclusive coaching.
- Oversee delivery of high-impact, cross-tribe initiatives that drive frequency and retention.
- Improve planning, governance and systems to enable fast, consistent execution.
- Connect user insight and design strategy to measurable business outcomes.
- Shape OKRs and prioritisation models that demonstrate design’s commercial impact.
- Maintain a high bar for design craft, consistency and innovation.
- Bring external inspiration, industry benchmarks and thoughtful experimentation, including the use of AI where it adds value.

### About you:

- Proven experience leading Product Designers in a fast-paced, tech-led environment.
- Experience as a Head of Product Design, owning design strategy for a complex product area.
- Comfortable balancing strategic leadership with hands-on craft, staying close to execution.
- Strong people leader with experience coaching senior ICs.
- Able to co-create and unlock long-term design vision across multiple teams and disciplines.
- Deeply user-centred, with a passion for embedding customer insight into design decisions.
- An excellent communicator who can clearly articulate design rationale and influence senior stakeholders.
- Solid understanding of how products are built across web and native apps.
- AI-literate, with experience using AI tools for ideation, production or optimisation.
- Confident working with design systems, Figma and modern design tooling.
- Experience in loyalty, retention or frequency-based products is highly valuable.

Moonpig - Head of Product Design - 12 month Fixed Term Contract

Director of Product Design

Director of User Experience

Chief Design Officer

Design Leadership

This is a 12-month maternity cover role for a Head of Product Design at Moonpig, focusing on shaping digital experiences and leading design strategy across web and mobile platforms. The role involves strategic leadership, coaching, and collaboration with senior stakeholders.

Interim Head of Product Design

Product

We're the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We're not just about selling cards or gifts – we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive.

At Moonpig Group, our mission is simple: to help people connect and create moments that matter. As we evolve from an ecommerce brand into the ultimate personal gifting companion, we're looking to build a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us. We're committed to creating an inclusive culture with employee-led groups including LGBTQ+, Gender Balance, Neurodiversity and EMBRACE communities, plus a Group-wide EDI committee. We believe diversity fuels creativity, innovation and connection, and we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

## Director of Product - 12 month Fixed Term Contract

**Location:** London

**Contract Type:** Fixed Term Contract (12 months, starting early July 2026)

**Work Arrangement:** Hybrid (1-3 days in office, depending on role/team)

**Department:** Product & Product Design

### Key Responsibilities:

- Set and own the product vision and strategy across ecommerce domains, making clear, well-reasoned decisions on priorities, trade-offs, and investment
- Drive measurable growth in conversion, frequency, attach, retention, and revenue, ensuring product initiatives directly support company OKRs
- Engage and influence senior leadership and C-suite stakeholders through clear communication, strong product judgement, and data-led recommendations
- Stay actively involved in discovery and delivery on key initiatives, shaping problem statements, reviewing experiments, and unblocking teams where needed
- Lead, coach, and develop a group of Product Leaders and Product Managers, setting clear expectations and maintaining a high bar for quality and impact
- Role-model a product culture grounded in ownership, curiosity, pace, experimentation, and accountability
- Partner closely with Engineering, Design, Data, Marketing, Commercial, and Operations to align strategy and execution across functions and markets
- Own product outcomes across multiple international markets, balancing global platform scale with local nuance
- Champion experimentation, data-led decision-making, and the adoption of AI-powered product experiences and tooling

### About you:

- Ideally 10+ years' product experience, including 5+ years in senior leadership roles with clear ownership of commercial outcomes
- Proven track record of driving meaningful growth and revenue impact within a high-scale B2C ecommerce environment
- Strong strategic capability combined with the ability to dive into detail to solve complex product challenges
- Confidence making decisions with imperfect information, taking accountability for results
- Experience engaging and influencing senior leadership and C-suite stakeholders
- Background leading multi-team, multi-market product organisations at scale
- Deep care for how products are built, not just what gets built
- Passion for building high-performing product cultures grounded in trust, ownership, and high standards
- Excitement about experimentation, AI, and personalisation as levers for customer and business impact

### What's in it for you?

- Competitive pay & bonuses
- Generous pension plans & staff discounts
- Private healthcare (UK) and mental health support
- Dog-friendly offices (London & NL)
- Generous holidays and hybrid working flexibility
- Up to 20 days of international working
- Learning allowances, coaching & development programs

Moonpig - Director of Product - 12 month Fixed Term Contract

Chief Product Officer

Director of Product Management

Product Lead

Director of Product role at Moonpig Group, focusing on ecommerce product strategy and leadership. 12-month fixed-term contract with hybrid work arrangement in London.

Interim Director of Product

## Company Overview

Moonpig is an online company for personalised cards, gifts and flowers with 501-1000 employees operating in the B2C Retail, Flowers, and eCommerce sectors.

### Mission
To help people connect and create moments that matter.

### Company Background
When Moonpig was founded in 2000, it bought into the idea that a personalised gift is always more meaningful, whether sent from the sofa, the commute, or the gym. Customers quickly bought into this vision, and Moonpig saw rapid growth culminating in its 2011 acquisition by Photobox for £120M.

Since then, Moonpig has seen continued success. Through expansion into new products such as flowers (Moonpig is now a top-3 online flower seller) and the development of its own app, Moonpig has established its place within the market for personalised gifts.

And it doesn't plan on slowing down anytime soon, as it looks to expand even further. Recent innovations have included the introduction of giant cards, and the company has also secured the ability to create exclusively branded ranges alongside Disney and Warner Bros. This commitment to innovation positions Moonpig to capture even more market share and strengthen its leadership in the industry.

### Company Culture & Values
- Led by a woman (CEO: Catherine Faiers)
- 48% female employees
- 3% employee growth in 12 months
- Dog-friendly offices
- Commitment to mental health and wellbeing
- Support for flexible working and family-friendly policies
- Culture of innovation and continuous development

## Head of Research, 12 Month Fixed Term Contract, Maternity Cover

**Location:** London  
**Work Arrangement:** 2 days a week in office  
**Level:** Senior and Expert level  
**Salary:** Not provided

### Benefits
- Sharesave Plan - Save as you earn
- Annual reviews
- Eye care vouchers
- Attractive annual bonus scheme - with increased earning potential based on business and individual performance
- Pension scheme where we match up to 5%
- Referral scheme with cash bonus available
- Interest-free travel loan
- Generous staff Moonpig, Red Letter Days and Buyagift products
- Private medical insurance
- Private dental plan
- Life assurance paying 4x your salary
- Cycle to work scheme
- Free access to 24h mental health and wellbeing resource as well as one to one therapy sessions via Spill
- Dog-friendly offices
- Access to a broad range of training workshops and courses
- Technical and professional qualifications policy, allowing individuals to apply for a more formal professional qualification, using allocated individual allowance
- Career Conversations with your manager to create your Career Development Plan
- 25 days' holiday plus 1 day per year of service (up to 30 days)
- Growing Your Family - 8 weeks paid supporting caregiver leave and 24 weeks full pay primary caregiver leave (based on qualifying criteria)
- Flexible working opportunities based on our Ways of Working - inclusive of Hybrid and Remote
- Summer Hours - We finish at 4pm on Friday's during the months of June, July and August
- Volunteering - 1 day - the equivalent of 8 hrs of time to give back - through a chosen charity or our MP Group Foundation
- Matched Funding Scheme - This scheme provides colleagues with a fundraising allowance to support causes close to their hearts

Group CMO at Moonpig | Board Advisor | Marketing Academy Fellow

Kristof Fahy

Moonpig

Group CMO

Head of FP&A/Commercial Finance | e-commerce, FMCG, multi-site retail, supply chain, operations | Listed / PE / VC | 10years leading FP&A and driving business results.

Bethany Hughes

Head of Group FP&A

Legal Director, Group Legal at Moonpig Group plc

Moonpig Head of Research | Welcome to the Jungle (formerly Otta)

Director of Research

The role is a 12-month fixed-term contract for a Head of Research at Moonpig, covering maternity leave. It requires working two days a week in the office in London. The position is at a senior and expert level, but the salary is not provided.

Interim Head of Research

We're the Moonpig Group – home to Moonpig, Greetz, Red Letter Days and Buyagift – and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles.

We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter – packed with personal touches and delivered with care.

We're not just about selling cards or gifts – we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive.

### Moonpig Group's Commitment to Equality, Diversity, and Inclusivity

At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us.

From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.

We're proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.

We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.

## Senior CRM Executive (6-Month Fixed-Term Contract)

**Location:** London – Hybrid (1-2 days in the office)

**Contract Type:** 6-Month Fixed-Term Contract

**Compensation:** Competitive Salary + Benefits

### About the Role

At Moonpig Group, our mission is to help people connect and create moments that matter. As an international group spanning Moonpig, Buyagift, Red Letter Days, and Greetz, we're continuing to grow our reach and create meaningful experiences for millions of customers.

We're looking for a **Senior CRM Executive** to join our New Markets team on a **6-month fixed-term contract**. This is an exciting opportunity to help shape how we engage customers across our Irish, Australian, and US markets while contributing to the future growth of Moonpig Group.

Working closely with the CRM Manager, you'll use customer insights and data to design, deliver, and optimise CRM programmes that engage, inspire, and retain customers. You'll bring fresh thinking, a passion for CRM, and a curiosity for growth marketing, helping us build stronger customer relationships and increase customer lifetime value.

### Key Responsibilities

- **Strategy:** Collaborate with the CRM Manager to develop customer engagement and retention strategies across our Irish, Australian, and US markets.
- **Channel Management:** Support the delivery of CRM activity across multiple channels, including triggered communications, reminders, newsletters, and wider CRM projects.
- **Journey Design:** Design, update, and implement customer journeys that support new initiatives and evolving customer needs.
- **Market Insight:** Use market research, competitor analysis, and industry trends to bring fresh ideas and innovation to the team.
- **Segmentation:** Partner with analytics teams to develop customer segmentation and translate insights into targeted CRM audiences.
- **Measurement:** Build and evaluate campaign measurement frameworks, including control groups, to optimise CRM performance and grow customer lifetime value.
- **Collaboration:** Work closely with the UK and Greetz CRM teams to identify and scale successful initiatives across New Markets.

### About You

- Previous experience working in CRM, with a desire to take the next step in your career or embrace a new challenge.
- Passion for creating engaging customer experiences and continuously improving CRM campaigns, content, and messaging.
- Ability to use customer insights and external trends to identify opportunities that add value for customers.
- Strong curiosity about customer behaviour and how CRM can drive long-term engagement and loyalty.
- Collaborative approach with experience working effectively across diverse teams and stakeholders.
- Experience using CRM platforms and Email Service Providers, ideally Sailthru.
- Experience using reporting and analytics platforms such as Tableau and Sailthru Analytics.
- Familiarity with Canva or other design tools would be beneficial.
- Experience working across international markets would be advantageous but isn't essential.

### Interview Process

- **Stage 1:** Recruiter Screening Call
- **Stage 2:** Interview with the Hiring Team
- **Stage 3:** Final Interview with Senior Stakeholders

### Benefits

- **Competitive Pay & Bonuses:** Plus, generous pension plans & staff discounts.
- **Wellbeing First:** Private healthcare (UK) and mental health support
- **Flexible Working & Time Off:** Generous holidays, hybrid working (1-3 days in office, depending on role/team) & up to 20 days of international working.
- **Career Growth:** Learning allowances, coaching & development programs.

### Ways of Working

We trust our colleagues to do what's right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process.

Moonpig - Senior CRM Executive (6 Month Fixed-Term Contract)

Account Executive

The role is a 6-month fixed-term contract for a Senior CRM Executive at Moonpig Group, based in London with hybrid working arrangements. The position involves developing customer engagement strategies and optimizing CRM programs across various markets. It requires collaboration with the CRM Manager and analytics teams to enhance customer relationships and lifetime value.

Moonpig Group

Jobs

Interim Head of Research

Interim Senior CRM Executive

Past roles

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