Job Description

Job Title: Salesforce Lead/ Solution Architect - FSC SME

Location: Remote (NYC preferred)

Duration: 3 months with possible extensions (Contract to hire)

Job Summary:

Job Description: Financial Services Cloud (FSC) SME – Banking

Role Overview

We are looking for a Financial Services Cloud (FSC) SME with strong client-facing, requirements leadership, and delivery management capabilities to drive end-to-end Salesforce transformations in the banking and financial services domain.

This role blends:

Deep banking domain expertise
Strong Salesforce FSC solutioning
Ability to independently drive requirements and client priorities
Experience leading global (onshore–offshore) delivery teams

Key Responsibilities

Client Engagement & Advisory

Act as a trusted advisor to business and technology stakeholders
Lead discovery workshops, design sessions, and roadmap discussions
Translate business goals into platform-aligned transformation strategies
Help define and prioritize client initiatives, KPIs, and success metrics

Requirements & Solution Leadership

Independently drive end-to-end requirement gathering (business, functional, process)
Define to-be operating models and customer journeys across banking domains
Design scalable solutions leveraging:
- Financial Services Cloud
- Service Cloud
- Salesforce Data Cloud
Ensure alignment across process, data model, integrations, and user experience

Banking Domain Expertise

Apply strong knowledge of:

Retail & commercial banking
Wealth management & client servicing
Lending lifecycle (origination to servicing)
KYC, onboarding, and compliance workflows
Leverage FSC capabilities for:
- Customer 360 & householding
- Relationship management
- Financial accounts & interactions
- Regulatory and servicing processes

Delivery Leadership (Onsite–Offshore Model)

Lead distributed teams (onshore + offshore pods) across design and delivery
Drive backlog prioritization, sprint planning, and execution governance
Ensure delivery aligns with business outcomes, timelines, and quality standards
Mentor and guide architects, developers, and analysts

Stakeholder & Program Governance

Engage with senior client stakeholders to align priorities and trade-offs
Provide program-level oversight, risk management, and escalation handling
Track and communicate value realization and ROI

Transformation & Innovation

Drive adoption of AI/Agentforce-led service models
Identify opportunities for automation, productivity gains, and CX improvement
Contribute to building reusable assets, accelerators, and industry solutions

Qualifications

Required Qualifications

10–15+ years of experience in Salesforce and digital transformation programs
5+ years of hands-on experience with: Financial Services Cloud
Strong experience in banking / financial services domain
Proven ability to: Lead client workshops independently
Drive requirements end-to-end without supervision
Manage global delivery teams

Preferred Qualifications

Salesforce certifications (FSC, Service Cloud Consultant)
Experience with API-led integrations (e.g., MuleSoft)
Exposure to AI/Agentforce use cases (KYC, underwriting, collections, servicing)
Experience in large-scale transformation programs ($5M+ deals)

About the Company

BuzzClan is a brand that was founded in 2013 with a unique vision to help both public sector and private companies grow through the power of cloud-driven infrastructure and staffing solutions. They offer a wide range of services, including Technical Consulting and Staffing Solutions. BuzzClan is recognized by Federal and State governments as a Tier-A technical services and staffing solutions provider. Their services include Digital Modernization with Cloud-native Infrastructure, Analytics, Cybersecurity services, and Staffing Solutions. They specialize in providing Cloud-based Infrastructure Setup and Management services, bringing the flexibility, scalability, and efficiency of the cloud to your fingertips. Additionally, BuzzClan offers premier Cybersecurity Services and Compliance solutions to secure your digital landscape against cyber threats. They also provide Business Intelligence and Data Analytics Services to transform raw data into strategic insights, enabling your business to gain a competitive edge. Lastly, BuzzClan offers comprehensive IT and non-IT Staffing Solutions to connect businesses with skilled professionals who can drive their success. Partnering with BuzzClan means joining forces with a trusted name recognized by industry leaders worldwide. Their reputation for excellence, innovation, and integrity has made them a preferred choice for businesses seeking reliable solutions. Join the ranks of leading companies that have experienced success through their partnership.

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