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Los Angeles, CA, USA

Aarun V.

The strategic voice between your customers and your roadmap.

I spent 9 years at Amazon building a consumer insights and research organization from scratch across Ring, Blink, Key and Sidewalk. I started at Ring before the acquisition wearing every hat, and that startup mindset is what drove my team to outperform every peer org at Amazon despite never having the most resources.

I am a strategist who uses consumer intelligence as the primary tool for making better product decisions — figuring out what to build, who to build it for, and whether it is working. I have done this at scale: 115 people, four product lines, millions of consumers, 150+ hardware and software products shipped.

The thing I am most proud of is pitching and securing $3M to build Compass, our own research platform, when the existing tools were not good enough. I hired an offshore team, shipped on time and on budget while running my full org concurrently, and within a year every peer team at Amazon had migrated over. It was the closest thing to founding a company I have done.

I am now doing fractional work with early-stage companies that want a senior strategic voice at the intersection of product and consumer intelligence — someone who has built this from zero before and knows exactly how to do it again.

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Aarun V.

Work

Compass

When a data privacy decision forced us to deprecate our entire research platform overnight, I pitched leadership, secured $3M in funding, hired an offshore dev team, and built Compass from scratch — while running a 115-person org concurrently. Shipped on time and on budget. Within a year every peer team at Amazon migrated over and the previous internal tool was deprecated. Built like a startup, from inside one of the world's largest companies.

Compass is an end-to-end trials and research management platform — participant community management, NDA signatures, surveys, bug reports, user diaries, scheduling, and tester communications all in one place. I built it after a data privacy decision forced us to deprecate our existing platform overnight. I pitched leadership, secured $3M, hired an offshore dev team, and shipped it from scratch while running a 115-person org concurrently. Within a year every peer team at Amazon migrated over.

Experience

Oct 2022 — Present
Amazon Lab126

Amazon Lab126

Sr. Manager, Program Management

Amazon Lab126 is a research and development and computer hardware company that is a subsidiary of Amazon.com, known for developing the company's flagship products such as the Kindle e-reader.

Oct 2022 — Present
Ring

Ring

Principal Program Manager

Apr 2017 — Present
Ring

Ring

Head of Insights & Research

Ring specializes in smart security solutions, offering devices like video doorbells and security cameras that enable users to monitor their homes.

  • Founded the Explorer Program, establishing trials (Alpha/Beta/Delta), Explorer Community, and UAT teams which enhanced product feedback and user engagement.
  • Developed new UX research methodologies that improved user interaction and satisfaction, leading to incorporating user feedback into the product design process.
  • Established a robust user acceptance testing framework that reduced software errors and customer complaints, contributing to increased product reliability.
Dec 2019 — Oct 2022
Amazon Lab126

Amazon Lab126

Manager III, Program Management

Apr 2018 — Dec 2019
Amazon Lab126

Amazon Lab126

Manager II, Program Management

Apr 2018 — Oct 2019
Ring

Ring

Head of Research

Mar 2016 — Apr 2017
Centercode

Centercode

Project Manager

Centercode provides a platform for delta testing and feedback management that helps companies improve product development through effective user testing.

Jan 2013 — Mar 2016
Apple

Apple

Product Specialist

Apple Inc. is a technology company best known for its consumer electronics, software, and services, including the iPhone and Mac computers.