The Inside Track Inc.
Chief Operating Officer
The Inside Track Inc., based in Atlanta, Georgia, specializes in trade show, event, retail, and museum flooring solutions, priding themselves on unmatched customer service and innovative products.
- Spearheaded the integration of Salesforce CRM, vastly improving operational efficiency with a 60% reduction in processing time, achieving 98% order accuracy and saving over $50K in error-related costs.
- Restructured operations post-pandemic by transitioning to an in-house inventory model, resulting in 50% shorter lead times, enhanced quality control, and improved vendor terms that significantly bolstered cash flow.
- Led company-wide efforts consolidating account management teams under unified leadership, eliminating internal conflicts and achieving zero turnover post-pandemic.
- Directed crisis management strategies during COVID-19, obtaining over $300K in aid, pivoting service offerings, and ensuring business continuity despite a 95% revenue loss, successfully rehiring 90% of staff in the recovery phase.