Chewy
Sr. Program Manager, Mental Health Services
Chewy is an e-commerce company that focuses on pet products and exceptional customer service.
- Lead the end-to-end strategy, development, and execution of Chewy’s Customer Service Mental Health Program, supporting ~3,000 employees across multiple locations
- Design and facilitate engaging, evidence-informed mental health workshops tailored to diverse teams across the organization, promoting psychological safety and emotional resilience
- Deliver confidential, short-term counseling and support services to Customer Service team members, addressing immediate mental health needs and connecting individuals to appropriate long-term resources
- Collaborate with leaders across Fulfillment Centers, Vet Care Clinics, and Operations to align mental health initiatives with broader organizational goals and create consistent, scalable well-being practices company-wide