Craig N.

Experience

• 

  Nomad Health

  Director, Operations | General Manager

  Sep 2022 - Aug 2024

  Nomad is a late-stage venture-backed leading healthcare staffing platform for travel nurses and allied health professionals.

  • Oversaw Allied Health business unit; grew annual revenue by 125% to $17m in 2023 and to $25m in 2024
  • Achieved CSAT score of 87 and improved efficiency by 95% via CI tactics, performance management, QA and capacity planning
  • Collaborated closely with Marketing to manage paid acquisition budget, resulting in 167% avg. MAU growth YoY
  • Partnered with Product to identify gaps in user experience and inform product roadmap
  • Led day-to-day operations across internal and clinician facing teams (20 team members) with P&L oversight
  • Developed and implemented strategic plans, operating plans, and OKRs to align with business objectives
• 

  Zeelo

  General Manager, North America

  Aug 2020 - Jun 2022

  Zeelo is a UK-based venture-backed smart bus platform for organizations, providing flexible turn-key and plug-in transportation programs for commuting, shuttles and school runs.

  • Hired to launch the North American market and build team
  • Drove and optimized go-to-market strategy across supply and demand
  • Built national supply network of >100 transportation providers with thorough vetting procedures
  • Negotiated MSAs with supply and clients to minimize risk and maximize gross margins
  • Managed relationships and performance with supply network, earning NPS of 86
  • Oversaw service delivery across North America, achieving 97% on-time performance
  • Implemented complex sales process; winning $2m+ of business with $10m LTV and $11m in pipeline value
  • Managed customer success function to ensure timely launch and success of programs, earning NPS of 50

• Skedaddle

  Co-Founder | Operations, Product, Business Development

  Jan 2015 - Dec 2019

  Venture backed mobility startup which focused on building a community-oriented and experiential mass transit network

  • Grew ridership from zero to 500k+ across North America
  • Established an organization of 35 people across product, design, engineering, marketing, operations, & finance
  • Enabled over 11,000 people to attend the Women’s March in January 2017 from nine states
  • Raised $4m in angel and institutional VC funding
  • Designed and executed go-to-market strategies across supply and demand
  • Oversaw product life cycle and designed product strategies of four products across web, iOS & Android
  • Developed and executed business development strategy, a key early growth lever, and secured over 15 event partners such as Newport Folk Festival, Bonnaroo, & Tough Mudder
• 

  Smarsh

  Account Executive

  Feb 2013 - Dec 2014

  Leading SaaS company that captures electronic communication for compliance and supervision in regulated industries.

  • Selected to President’s Club based on performance in 2014
  • Recognized as a top 3 performer for 2013 with 131% of revenue quota
  • Managed over 100 accounts to facilitate any issues and up-sell additional services
• 

  Liquidnet

  Corporate Strategy

  Dec 2011 - Aug 2012

  Global institutional trading network which connects asset managers to liquidity.

  • Helped in developing a new business (“Private Shares”) that allows institutional investors to invest in private, high-growth companies (i.e. Dropbox, Foursquare)
  • Sourced, maintained, and evaluated multiple partnerships to enhance the Private Shares platform
  • Collaborated with the Founder & CEO on specific presentations regarding strategy of the firm
  • Created a concise monthly report providing color on macroeconomic, industry, and competitive trends and distributed to the entire firm globally