Craig N.

Nomad is a late-stage venture-backed leading healthcare staffing platform for travel nurses and allied health professionals.

• Oversaw Allied Health business unit; grew annual revenue by 125% to $17m in 2023 and to $25m in 2024
• Achieved CSAT score of 87 and improved efficiency by 95% via CI tactics, performance management, QA and capacity planning
• Collaborated closely with Marketing to manage paid acquisition budget, resulting in 167% avg. MAU growth YoY
• Partnered with Product to identify gaps in user experience and inform product roadmap
• Led day-to-day operations across internal and clinician facing teams (20 team members) with P&L oversight
• Developed and implemented strategic plans, operating plans, and OKRs to align with business objectives

Zeelo is a UK-based venture-backed smart bus platform for organizations, providing flexible turn-key and plug-in transportation programs for commuting, shuttles and school runs.

• Hired to launch the North American market and build team
• Drove and optimized go-to-market strategy across supply and demand
• Built national supply network of >100 transportation providers with thorough vetting procedures
• Negotiated MSAs with supply and clients to minimize risk and maximize gross margins
• Managed relationships and performance with supply network, earning NPS of 86
• Oversaw service delivery across North America, achieving 97% on-time performance
• Implemented complex sales process; winning $2m+ of business with $10m LTV and $11m in pipeline value
• Managed customer success function to ensure timely launch and success of programs, earning NPS of 50

Venture backed mobility startup which focused on building a community-oriented and experiential mass transit network

• Grew ridership from zero to 500k+ across North America
• Established an organization of 35 people across product, design, engineering, marketing, operations, & finance
• Enabled over 11,000 people to attend the Women’s March in January 2017 from nine states
• Raised $4m in angel and institutional VC funding
• Designed and executed go-to-market strategies across supply and demand
• Oversaw product life cycle and designed product strategies of four products across web, iOS & Android
• Developed and executed business development strategy, a key early growth lever, and secured over 15 event partners such as Newport Folk Festival, Bonnaroo, & Tough Mudder

Leading SaaS company that captures electronic communication for compliance and supervision in regulated industries.

• Selected to President’s Club based on performance in 2014
• Recognized as a top 3 performer for 2013 with 131% of revenue quota
• Managed over 100 accounts to facilitate any issues and up-sell additional services

Global institutional trading network which connects asset managers to liquidity.

• Helped in developing a new business (“Private Shares”) that allows institutional investors to invest in private, high-growth companies (i.e. Dropbox, Foursquare)
• Sourced, maintained, and evaluated multiple partnerships to enhance the Private Shares platform
• Collaborated with the Founder & CEO on specific presentations regarding strategy of the firm
• Created a concise monthly report providing color on macroeconomic, industry, and competitive trends and distributed to the entire firm globally