Devin W.

Alembic provides AI-driven analytics to predict revenue outcomes, optimize media spend, and deliver real-time, actionable marketing insights.

• Directed day-to-day operations for product and analytics teams, improving cross-team SLAs and reducing cycle time for feature delivery.
• Established operational metrics and dashboards to track revenue forecast accuracy, media ROI, and customer success KPIs.
• Led vendor and partner management for data integrations, ensuring reliable ETL pipelines and timely access to first- and third-party signals.
• Designed and scaled standard operating procedures for onboarding, QA, and release management to support rapid product iteration.
• Coached and grew a distributed operations staff, introducing performance reviews, role clarity, and career development plans.
• Partnered with product and engineering to operationalize AI model monitoring and incident response, reducing time-to-resolution for data incidents.

Tango (BHN) is a global rewards and payouts platform that makes rewards easy to send and awesome to receive, offering thousands of gift cards, prepaid cards, and payout methods across 200+ countries.

• Owned cross-functional strategy and execution for enterprise initiatives, aligning Product, Sales, Marketing, and Customer Success to priority goals.
• Managed strategic programs that improved partner adoption and time-to-value for large customers, including integrations with Slack and Teams.
• Built and tracked OKRs and operating cadence for executive leadership; translated company strategy into quarterly roadmaps and operational plans.
• Led stakeholder communications and change management for product launches and go-to-market campaigns.
• Coordinated resource planning and budget forecasting to support capacity for high-growth customer programs.
• Drove process improvements across renewals, onboarding, and support to improve partner satisfaction and operational scalability.

• Provided dedicated executive support to the CEO: full calendar and travel management, priority triage, and confidential correspondence.
• Prepared executive-ready materials including board and investor decks, customer case studies, and quarterly business reviews.
• Orchestrated complex cross-functional meetings, offsites, and executive events to align leadership and accelerate decision cycles.
• Served as CEO liaison to key external partners and internal stakeholders, ensuring timely follow-up and action tracking.
• Managed high-sensitivity projects spanning recruiting, vendor negotiations, and executive communications while maintaining strict confidentiality.

Kokua Education connects schools with high-quality substitute teachers and staffing solutions, focusing on fast, human-centered partnerships that keep classrooms running.

• Partnered closely with the CEO to define and execute growth strategy for school partnerships and city expansions.
• Owned strategic account relationships with district and charter school leaders, negotiating service agreements and custom staffing solutions.
• Designed and launched partner-facing programs (onboarding, playbooks, and communication templates) to improve sub placement speed and quality.
• Coordinated cross-functional efforts between Operations, Sales, and Recruiting to maintain high fill rates and consistent classroom coverage.
• Led market expansion initiatives and local launch planning, including stakeholder mapping, city-level recruiting, and outreach campaigns.
• Synthesized partner feedback into product and ops improvements that increased partner retention and satisfaction.

Amazon (AWS) is a global technology and e-commerce leader providing cloud services, retail, and consumer-facing products at scale.

• Supported senior AWS executives with complex calendar and inbox management across global time zones.
• Coordinated high-profile internal and external meetings, including executive forums, customer briefings, and board-level preparations.
• Managed executive travel logistics, security clearances, and detailed itineraries for multi-city international trips.
• Prepared concise executive communications, talking points, and confidential briefings for senior leadership.
• Acted as a central point of contact for cross-business stakeholders, accelerating decisions and maintaining stakeholder alignment.
• Owned expense management, vendor engagement, and event logistics with strict adherence to corporate policies and executive preferences.

Guesthouse Design is a design firm focused on delivering creative design solutions for residential and commercial projects.

• Provided high-touch executive support to the CEO, managing calendar, travel, and priority communications.
• Coordinated project schedules and client meetings to keep design timelines on track and maintain strong client relationships.
• Handled vendor and contractor communications, contract scheduling, and invoice reconciliation to support project delivery.
• Owned event planning and studio logistics for client presentations, showrooms, and portfolio launches.
• Maintained confidential files and assisted with presentation materials, proposals, and client-facing collateral.
• Streamlined administrative processes—expense reporting, contract routing, and meeting prep—to free executive time for strategic work.