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Jamal J.

Principal Engineer & Fractional CTO | I architect, ship, and scale AI-native products | ex-Apple, Box | Head of Engineering at Acquired AI Startup

I work with founders and engineering leaders when the technical problem is too important for another layer of management but too complex for a typical implementation team.

I'm a Principal Engineer and Fractional CTO with experience spanning Apple, Box, Consumer Reports, venture-backed startups, and enterprise organizations. Most recently, I led engineering for an AI company through acquisition and have focused heavily on production AI systems, agent architecture, evaluation, observability, and complex application platforms.

I stay hands-on. Depending on the engagement, that can mean defining the architecture, building the critical path, stabilizing an existing system, leading a technical transformation, or helping an engineering team operate at a higher level.

Typical engagements include:

AI / agent architecture and productionization

Fractional CTO and technical strategy

Principal-level architecture and implementation

0→1 product and platform builds

Architecture audits and modernization

Engineering team leadership and technical mentoring

I've built systems for organizations ranging from early-stage startups to globally recognized enterprises, including products used across Fortune 100 organizations.

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Jamal J.

Testimonials

Jamal delivers high-quality work while also being a great mentor to other engineers. Scope of work covered three areas for us: team mentorship, developing our engineers and raising the bar on how the group worked; refining the product for enterprise scale, getting it ready to handle larger customers and real load; and leading a team of six-plus engineers to scale the product and refactor key parts of the codebase. Successfully delivered a scalable product while improving developer experience.
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Tim MaliyilCEO, PerkyPet AI
Jamal has been an absolute pleasure to work with over the past 6 months. The core functionality of our product is reliant on taking large, unstructured data and transforming it into consumable, but deeply detailed, outputs. Jamal's experience over the past few years has placed him in the upper echelon of engineers that are able to accomplish this. Taking the problem head on, Jamal was able to overhaul our entire processing framework to improve accuracy and efficiency within the product.
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Nic MahaneyFounder, Elly.ai
Jamal is a true all-round engineer. At Circular, he helped us set a mature direction on how we integrate LLMs into our product. In a team, he is thoughtful, respectful of others and always gives valuable perspectives.
JN
James NicolsonCTO, Circular
Jamal has a deep sense of building for scale and setting up systems and processes that provide efficiency for the long term. He has a way of simplifying complex engineering concepts for customers and helping them connect technology to business objectives. Jamal is also atypically reliable and keeps his commitments. He is also willing to go above in beyond in that he not only executes from a "hands-on" builder perspective, but he's willing to mentor and provide leadership to those more junior.
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Blake GibbonsCRO | Co-Founder, Facet
I've had the pleasure of working closely with Jamal on a project, and I can honestly say he's one of the best collaborators I've had the chance to work with. From the outset, our communication was seamless, making even the most complex tasks feel manageable. Jamal has an incredible ability to take technical ambiguity and turn it into clear, actionable deliverables. He's extremely thorough, transparent in his approach, and makes sure that everyone is on the same page every step of the way. It's not just about getting the job done; it's about doing it in a way that everyone involved understands the process and the end goal. He makes the complicated seem straightforward, and that's a rare talent. But what really sets Jamal apart is his knack for roadmap development. He is very detailed, logical, and most importantly makes sure that everything is achievable. On top of all this, Jamal is just plain easy to work with. His passion for his work is contagious, and he knows how to inspire and drive things forward. I highly recommend Jamal!
BR
Bobby RedfernCo-Founder, Cight
Working with Jamal was seamless from the start. He quickly aligned on goals, communicated openly, and showed rare flexibility with timelines and budget. His technical expertise was evident from day one, translating complex requirements into reliable solutions and collaborating effectively with offshore teams. As needs evolved, he remained adaptable and professional, going the extra mile at handoff. It was clear he cared deeply about project success.
ZMG
Zhi Ming GanCo-Founder, Bodhium Labs

Work

Jumpcut Media

jumpcutmedia.com
Jumpcut Media

Led engineering and architected the core platform for an AI startup acquired in 2025. Built the multi-tenant application architecture, LLM orchestration layer, agent systems, real-time interfaces, and engineering organization supporting enterprise entertainment customers.

Roles And Responsibilities as Head of Engineering:

  • Architect the entirety of the platform
  • Database
  • FE
  • BE API
  • Background Job Queue
  • UX
  • Prompt Engineering
  • Project Management
  • Team Leadership

TwelveLabs Rodeo — Multi-Agent AI Orchestration

twelvelabs.io
TwelveLabs Rodeo — Multi-Agent AI Orchestration
Architected and built product capabilities for Rodeo, a multi-agent orchestration platform for complex AI workflows. Worked across agent coordination, application architecture, APIs, and product integration to turn advanced video intelligence models into reliable multi-step user experiences. - Architected application patterns for multi-agent AI workflows - Built orchestration experiences spanning multiple agents, tools, and model interactions - Designed product interfaces for complex asynchronous AI operations - Integrated advanced video intelligence capabilities into end-user workflows - Worked across frontend, backend, APIs, and AI systems - Helped translate emerging model capabilities into reliable product experiences

Circular

circular.co
Circular

Circular's platform delivers cost savings and efficiency gains by connecting buyers and suppliers through advanced AI-powered sourcing and analysis capabilities. I spearheaded the development of core AI infrastructure that enables automated document analysis and material lifecycle tracking across the platform.

  • Developed an agentic pipeline that sources documents and websites to automatically identify products and material specifications
  • Analyzes product composition and determines complete recycling pathways with precise percentage calculations for fully recycled materials
  • Engineered robust AI pipeline infrastructure leveraging Inngest and Langchain for scalable document processing and analysis

Box Admin Console

box.com
Box Admin Console

Improved critical Admin Console navigation performance by 5–15× while serving as technical lead for the enterprise administration experience used by some of Box's largest customers.

Led architecture, technical standards, feature-framework development, performance measurement, mentoring, and cross-functional delivery.

My role on this project was:

  • Technical lead and architect
  • Main point of contact for integrating organization features into Admin Console
  • Established best practices, coding patterns, and style guides
  • Mentored and coached engineering teammates
  • Performance metric pioneer; Established benchmarks, rolling improvement plans, and created new performance metric around React Router
Elly

Reimagined the AI pipeline for processing meetings to be scalable, and future proof using best practice agentic patterns and prompting. As well as outlined and implemented evaluation, observability, and Chatbot architecture.

  • Developed new “Agentic like” LLM pipeline for processing meeting interviews into actionable reports generated based on user specified templates for the meeting type
  • Templates can be either system defined, or created custom by the end user
  • Outlined RAG implementation for chatbot development with meeting history inclusion
  • Developed pipeline evaluation system used to determine if changes to the pipeline meet the standards of both: required quality output and matching quality of previously released versions

Consumer Reports

consumerreports.org
Consumer Reports

Collaborated with Consumer Reports R&D division on two concurrent AI projects: 1) improving the current AskCR chatbot's long-term memory, and 2) developing an MVP for agent-to-agent communication via a user-personified agent communicating with third-party agents.

AskCR

  • Short term implementation strategy to address leak through stronger prompting and conversation summarization strategy
  • Spiked alternative memory frameworks, such as Mem0
  • Created long term implementation plan incorporating “memories” vectorization, rolling long term summary generation, and verification analysis

Agent-To-Agent

  • Developed MVP of concept surrounding creating an Agent persona for users that can communicate with other, non user based, agents to perform tasks
  • These available tasks include:
  • Submitting product feedback
  • Interacting with partnered LLM orchestration platforms to perform complex tasks
  • Making and recommending purchases

Apple iCloud

apple.com
Apple iCloud

Senior member of iCloud R&D Technical Staff from 2015 to 2016. During my time there I was tasked with building out internal tools used to support and elevate the infrastructure of iCloud. Allowing for it to grow into what it is today.

Roles and Responsibilities:

  • Own FE architecture
  • Design and define database architecture and how data is communicated via API
  • Define KPIs and metrics for success for the project in the short term and long term

Albertsons

albertsons.com
Albertsons

Albertsons is the second-largest grocery chain in North America. I was brought on as an architect-level contractor in 2020 by one of their vendors to define the architecture of a new supply chain management application for Web and Mobile.

Roles and Responsibilities:

  • Define data layer for storage and ease of access across application
  • Create best practices and coding style requirements across the stack
  • Implement testing strategies for unit and e2e testing
  • Led and mentor a team of 10 engineers
  • Define caching strategy and offline mode for web and mobile

Experience

Oct 2008 — Present
FAI

FAI

Founder | Fractional CTO & Architect

FAI is my engineering and AI consultancy for companies that need senior technical ownership without adding a full leadership layer. I work as a Principal Engineer and Fractional CTO across product architecture, production AI, platform modernization, and complex 0→1 builds. Recent work includes agentic systems, AI sourcing, meeting intelligence, enterprise architecture, and engineering team scaling.

  • Collaborate with global enterprise corporations, Fortune 500 companies, Y-combinator backed startups, and early stage Techstars backed startups to develop and deploy strategy, architecting multi-platform applications and service layer implementations.
  • Collaborated with key executives at a leading enterprise grocery chain, subcontracting to develop and implement a new supply chain application during the COVID-19 pandemic; architected front end for mobile and web-based applications and led a team of five
  • Partnered with gov vendor to create mass communication app. Led 4-person team using React/React Native for front/back-end optimization. Managed resources, roadmap & velocity to meet SLAs for critical messaging deployment
  • Led 5-person cross-functional team at corporate-backed startup. Rebuilt front-end with modern React stack & refactored backend processes. Achieved 30% improvement in sprint task completion and 20% boost in work output performance
  • Transformed engineering culture by customizing and deploying Agile processes focusing on iteration speed, maintaining velocity, establishing a weekly buffer for critical outages and bugs, and ensuring seamless collaboration across diverse business units.
Mar 2022 — Apr 2025
Jumpcut

Jumpcut

Head of Engineering

Led engineering for an AI entertainment company through acquisition, owning product architecture, technical strategy, and engineering execution. Architected the core multi-tenant platform, LLM and agent systems, real-time product experiences, and infrastructure supporting enterprise workflows while building and leading the engineering function.

  • Engineered multi-tenant architecture with polyglot persistence strategy (PostgreSQL for transactional data, MongoDB Atlas for dynamic content, Pinecone for vector search), implementing read replicas to maintain sub-200ms response times
  • Designed scalable API architecture using CQRS patterns for LLM integrations, with request batching, caching strategies, and asynchronous processing pipelines optimizing cost while ensuring consistent performance at scale
  • Developed a sophisticated multi-agent AI system for domain-specific content generation and analysis
  • Designed hierarchical agent system with specialized domain experts, implementing prompt optimization and critique workflows for high-quality outputs
  • Engineered agent orchestration layer managing concurrent executions, state management, and robust failover handling
  • Developed SSR-optimized data management layer utilizing Zustand, Context/Providers, and intelligent caching
  • Implemented comprehensive design system with 40+ reusable components, achieving pixel-perfect consistency while reducing UI development time by 35%
  • Created RAG-enabled analysis pipeline with real-time chat capabilities for seamless conversation and document analysis
Feb 2021 — Feb 2022
Snackpass

Snackpass

Engineer | Architect

Snackpass is social commerce for restaurants ✨ We started Snackpass at Yale and within a few months of launch we had over 80% of Yale using Snackpass. Several years later, we are in 30+ markets with a goal of scaling Snackpass to every college campus and city in the country. Snackpass has raised over $90M from the top investors in the country such as Craft Ventures, Andreessen Horowitz, General Catalyst, First Round, Y Combinator along with leading voices in entertainment and hospitality such as the Jonas Brothers, Steve Aoki, Draymond Green, and David Grutman.

  • Defined generational approach to data management across applications, utilizing TypeScript and React for front-end development, React Native on back-end, JavaScript and GraphQL for mobile apps, and Roku as cloud host. Mentored and coached engineers to accelerate software engineering without sacrificing quality.
  • Introduced and championed best practices to optimize the testing protocol and implement modular development processes.
  • Built roadmap and infrastructure for shared libraries throughout the corporation.
May 2018 — Feb 2021
Box

Box

Senior Software Engineer | Tech Lead

Led architecture and technical direction for Box's enterprise Admin Console, including performance work that improved key application experiences by 5–15×. Established frontend architecture and engineering standards, built reusable platform capabilities, mentored engineers, and partnered across product and design on enterprise-scale delivery.

  • Primary point of contact for Administration Console(Enterprise client dashboard), providing technical leadership for the organization's full stack development cycle of Admin Console for post-IPO enterprise cloud storage service provider. Spearheaded internal feature framework and beta agreement functionalities. Streamlined and improved the user interface (UI) architectural process to optimize performance. Accountable for the performance of a team of five indirect reports, including technical review, coaching, and mentoring. Managed the administration of the platform, including security access. Championed the creation and execution of standard best practices and developed benchmarking scores to assess the stability of applications.
  • Took over and improved internal feature flagship, with oversight of the strategic planning and execution of all technical initiatives.
  • Directed cross-functional growth strategy to build, hire, and onboard an organizational team of up to eight members.
  • Architected ability for nondisclosure agreements (NDAs) required for beta features to be automatically reported to Salesforce CRM.
  • Oversaw troubleshooting technical issues to facilitate efficient resolution with zero disruption to corporate workflows.
  • Defined a new performance metric and architected an automatic mechanism for monitoring React router page transitions, yielding a 5 to 15x improvement in performance.
Jul 2016 — Sep 2017
BitPay, Inc.

BitPay, Inc.

Senior Software Engineer

The first and most experienced company in bitcoin payments, BitPay builds powerful tools for spending, accepting, and building with bitcoin. The company has offices in North America, Europe, and South America and has raised over $70 million from top investors including Index Ventures, Aquiline Technology Growth, Menlo Ventures, Founders Fund, and Sir Richard Branson.

  • Served as lead developer of BitPay’s global debit card platform, core developer for the official BitPay mobile wallet app(initial release and post iterations), coaching and mentoring a team of three interns on industry and internal best practices to drive efficiency related to software development for leading Bitcoin merchant processors. Cowrote back-end API layer architecture design, facilitated implementation, and troubleshoot issues.
  • Spearheaded globalization and scalability development and related strategies to enable exponential revenue growth.
Feb 2015 — May 2016
Apple

Apple

Sr. Application Engineer(iCloud R&D)

Worked within Apple's iCloud R&D organization on product engineering, prototyping, and production systems. Built and evaluated new application experiences while operating within the engineering, quality, privacy, and reliability constraints of Apple-scale software.

  • Collaborated with a small team, delivering subject matter expertise to build the user interface (UI) of an internal application contributing to the health and scalability of successful iCloud growth, utilized by the entire iCloud department. Utilized Vanilla.js, Angular.js, Bootstrap, and D3.
  • Cowrote backend API layer architecture for design and implementation of platform.
  • Cowrote database architecture to support application
Jul 2013 — Mar 2015
Brown Bag Marketing

Brown Bag Marketing

Senior Web Developer

As an Atlanta Digital Marketing Agency, we combine future-focused strategy with expert execution across traditional, digital and social channels. We pair mad skills with killer creative to implement innovative solutions to help you drive growth and convert leads. We have content, design and development -- all under one roof. Come on. We're ready. Check us out at brownbagmarketing.com

  • Defined and Spearheaded FE Development Standards and Best Practices
  • Architected WordPress MultiSite and Multi Lingual Platform Build For Global Brands
Jul 2012 — Aug 2013
PGi

PGi

Application Engineer

PGi powers virtual events and meetings for customers safely and reliably, helping people, teams, and enterprises connect worldwide with advanced broadcasting and webcasting solutions. To learn more about empowering advanced virtual experiences that enable the future of work, visit pgi.com.

  • Owner of FE on large scale enterprise video communications platform
Nov 2011 — Aug 2012
BKV

BKV

Web Developer

At BKV, we're passionate about direct marketing. We've been delivering integrated marketing solutions since 1981, so we really know what we’re doing. With a staff of over 100 direct marketers in Atlanta, we work alongside clients whose names show up on Fortune 500 lists and among the top nonprofit organizations in the world. Our experts address the entire marketing picture using a combination of traditional and digital media—all to ensure we’re measurably growing clients’ brands and sales. We measure success one call, click or visit at a time. Because that's how we know our strategic innovation and creative imagination are doing their jobs: driving brand, response, results and revenue for your business. Specialties: Strategic account planning Brand identity & execution Media planning and buying: digital, broadcast (DRTV) and print Creative development: digital and traditional Digital marketing: Search Engine Marketing (SEM) Search Engine Optimization (SEO), Display, Video, Shopping feeds, Cost Per Action, Email Mobile Marketing Social planning/marketing: monitoring, planning, development and engagement Website development & analysis: e-Commerce, landing pages, campaign sites Tracking, reporting & analytics Database management & analysis Data modeling CRM strategy; execution Broadcast, print, direct mail & email production List management Public relations Market research iMap: website usability analysis

  • Owner/Tech Lead on all three of our most major clients(Delta, Home Depot, AT&T)