Kevin S.

Provided exterior home remodeling services including windows, roofing, solar, and siding. 🔹 Business Technology scaled dramatically during this time past 250+ people across 35+ teams 🔹 Additional expansion included platform creation for new sister company Stream Innovations

• Directed development of Tempo, the core platform for Stream Innovations, as it went live in the first Power Home Remodeling territory with extremely limited features
• Expanded platform functionality to include credit policy management, loan approval auditing, online document signature, loan funding, integration with third party systems, transactional email, lender rulesets, solar product lines, customer portal payment, and capital provider management
• Scaled platform to support 20+ territories submitting 1000+ loans per week, funding $1B+ in yearly loan volume displacing third party consumer lenders for most company construction and solar loans
• Accomplished this growth leveraging only two agile teams with a combined seven developers
• Directed continuous delivery pipeline, averaging two to five releases to production daily
• Filled scrum master and quality testing roles initially, then mentored hires filling those roles
• Managed training and communications of release rollouts to impacted business areas
• Developed ongoing roadmap and led weekly steering committee between Power and Stream
• Managed all interactions between Power and Stream organizations for first two years, until growth of both organizations scaled and created formal coordination processes
• Authored and maintained detailed system-wide regression test plan documentation
• Trained and mentored peer product owners as they joined the larger PowerHRG practice

Provided exterior home remodeling services including windows, roofing, solar, and siding 🔹 Took a technology-first approach by building all solutions within a homegrown platform called Nitro 🔹 Business Technology division went through rapid evolution during this time, adopting agile approaches while creating product, user experience, and quality disciplines to complement SDLC processes

• Joined as the first dedicated Scrum Master to coach three product teams
• Hired and managed next five Scrum Masters within first year of hire
• Defined banding and career pathway tracks for scrum master positions
• Developed and standardized best practices as the company’s Agile Practice Lead
• Created agile metrics standards and process for software delivery management
• Mentored new Product Owners as team expanded from two to five within a year
• Acting Product Owner for internal scrum tool replacing third party tools
• Trained and deployed internal scrum tool beyond technology group into core departments
• Provided training for departmental onboarding, including internal code academy, developer hires, and apprentice programs for internal scrum masters and product owners

Created software capable of ingesting large volumes of data and aids the client in finding connections between people, objects, locations, and events to support information governance, cybersecurity, digital forensics, and law enforcement

• Coached development teams through the uncertainty of creating and launching a first-generation portfolio product suite of investigative software tools, establishing a formal and predictable cadence using agile methods
• Mentored existing scrum masters, trained new scrum masters, and standardized best practices as the central voice in our agile practice community
• Mentored domain experts while rewriting large portions of the product backlog
• Created an internal training video library to support agile team member onboarding
• Transformed team reporting metrics dashboards to actively engage executive leadership
• Developed and implemented cross-team customer support escalation process
• Overhauled company Jira configurations, and streamlined Confluence implementation
• Migrated DevOps, Performance, UX and Technical Writing teams from Scrum to Kanban
• Expanded agile practices beyond engineering into marketing and implementation services

Engineered digital signage solutions targeting big box retail and fast food franchise chains 🔹 Development organization spanned Europe, India, and the United States covering both legacy platforms and next generation research and development

• Managed the agile process for globally distributed teams covering all four product lines
• Aligned iteration and release cadence to product marketing and corporate cycles
• Triaged bloated legacy product backlogs, and directed attention to legacy technical debt
• Facilitated next generation platform analysis, authored stories, and refined backlog
• Re-engineered customer support escalation process to improve predictability and quality
• Administrated Jira Agile & Confluence systems, refactoring most process workflows
• Managed technical writing team creating all documentation for the product suite
• Served as a mediator between technical, product, and corporate leadership
• Supported day-to-day logistics, including facilitation of a large office relocation

Small startup that served an auction platform for online advertising

• Joined an overdue core platform migration project, reset delivery expectations and guided the development team and business through the transition off the legacy platform
• Installed basic agile practices including backlogs, standups, iterations, and retrospectives
• Consolidated all platform requests from various sources into a unified and refined product backlog, including migration to a centralized agile project management tool (VersionOne)
• Established a formal communication process for platform changes and project releases, reducing the knowledge gaps between development and business stakeholders
• Collaborated on technical staffing evolution, including interviews, re-alignment, and exits
• Refined and pruned 3000 legacy tickets to fewer than 150 active rolling support requests
• Created documentation framework for requirements and testing processes to address quality issues within the development and release process

Small startup that ran a candidate to employer job matching platform providing services similar to Monster, CareerBuilder and Indeed 🔹 Investment from Safeguard Scientifics led to fast growth, doubling the size of the organization within two years, and creating a need for more formal project and product management processes 🔹 Years later, Beyond.com rebranded to Nexxt.com

• Proposed and assumed the role of Project Coordinator, taking responsibility for mentoring or executing most project management processes and activities across the organization
• Coordinated and aligned all departments within the company to ensure project execution reflected business and strategic priorities while removing impediments
• Defined and implemented continuous process improvements by incorporating agile and lean methodologies including daily stand-up meetings, DONE criteria, and retrospectives
• Increased transparency and tripled the predictability of product development efforts by implementing a Kanban style board supported by weekly planning and prioritization
• Defined and managed a product roadmap creating a horizon view of product releases
• Partnered with CEO to define product ownership committees and managed the definition and evolution of this process, enabling the company to rapidly scale and grow
• Facilitated several company acquisitions to leverage resulting data, products, and people
• Administered and trained users on agile project management tools VersionOne and Trello
• Attended global Agile 2007 and Agile 2008 conferences, and presented at Agile 2010

Division of a Global 50 company that focused on healthcare solutions and services 🔹 This department pioneered Soarian Clinicals, a premier enterprise electronic medical record and workflow management platform 🔹 Implemented a global XP and Scrum agile transformation supported by Thoughtworks and ObjectMentor coaching

• Coached several local and off-shore teams in agile software development processes
• Enabled the team to double productivity and obtain a consistent and predictable velocity
• Provided critical assistance in reducing a two-and-a-half year project delay down to one
• Guided customer and teams through scope planning, estimation, and prioritization
• Mentored the team into creating a constantly shippable product
• Facilitated continuous feedback from the customer into the team
• Identified project risks and worked with management to mitigate them
• Enforced adherence to the process as defined by the organization, myself, and the team
• Ensured that agile team processes met ISO, CMM, and regulatory audit standards
• Identified and implemented team quality and productivity process improvements
• Buffered teams from the larger organization to remain self-empowered, self-managed, and completely focused on team and project commitments

Division of a Global 50 company that focused on healthcare solutions and services 🔹 This department focused on Soarian Clinicals, a premier enterprise electronic medical record and workflow management platform

• Guided product and project management as the User Interface Product Lead for the Operating Room Management System suite, including clinical and scheduling domains
• Defined product workflow and user experience through collaboration with clinical analysts
• Architected user interface screens and authored detailed UI specifications
• Managed interface implementation via several offshore development teams
• Ensured patient safety through user validation, user shadowing, and usability testing
• Verified product technical designs, testing procedures, and support documentation
• Ensured product consistency with related family products and global branding efforts
• Managed and continuously improved the UX practice specification template
• Enhanced Siemens patent portfolio by authoring invention disclosures
• Advocated and strengthened agile process transition in 2004 within early adopting project teams
• Obtained CSM certification in 2005 to complement existing PMI accredited training