Discover how to hire a COO in 8 steps to drive your business forward. Learn key hiring strategies and red flags to avoid to ensure a perfect fit.
Nate Eckman
Fractional Ops Leadership | Prioritize & Execute
I'm a strategic operator who has consulted for and built teams at every stage of startup, from pre-revenue to Series D. In that time I've grown adept at building teams that solve new problems for evolving companies. Functionally, myself and the teams I've built have completed M&A integrations, outsourcing operations, process development, pricing strategy, CRM and API integrations, CSAT and NPS improvement projects, P&L analysis, project management, and org and ops forecasting.
Hire me to increase operational clarity and capabilities in your organization today.
I'm exploring fractional work on an ongoing basis.
Work
Powered by imaware
https://www.poweredbyimaware.com/Before Powered by imaware, at-home medical tests were -- industry wide -- a DTC offering. As the Head of Operations, I coordinated with laboratories, manufacturers, internal engineering, and my CX team to help build an end-to-end experience for companies to offer custom tests under their brand, or, as an employer direct to employee. The powered by offering set a standard for B2B healthcare offerings and accelerates the normalization and breadth of at-home testing for all Americans.
How a Large Energy Operator Successfully Responded To Potential COVID-19 Job Site Exposure
https://www.workrise.com/articles/responding-to-job-site-coronavirusA COVID-19 outbreak on a job site threatens public health and the continuity of critical infrastructure projects. Learn how one outbreak had major impacts on one energy operator.
Experience
SafetyWing
Head of Business Operations
Oct 2022 - Sep 2023
Your home country on the internet
- Develop company wide goal infrastructure to ensure company achieves NPS of 70+ and ARR of $50M
- Support business leaders in completing 75%+ of their goals through org-design, P&L review, employee trainings, and ops analysis
Imaware™
Head of Operations
Dec 2021 - Sep 2022
Easy at-home lab tests that put you in control of your health.
- Defined program vision, mission, and objectives of new company org; and iteratively designed operational and organizational model
- Design organizational structure according to company and organizational OKRs
Workrise
Program Manager
Mar 2020 - Mar 2021
Workrise is the leading job placement and career building resource for skilled laborers.
- Expanded outsourcing ops into a multinational org, optimizing both vendor pricing and service models according to operational needs
- Diversified vendor portfolio to achieve a 150% reduction in aggregate operational spend
Accenture
Consulting Analyst
Jun 2018 - Sep 2019
Let there be change
- Strategized three-year initiatives for client to cut costs across global operations whilst improving CX through the use of advanced technologies and best-in-class business practices
- Analyzed client’s integration capabilities through managing the strategy, design, and implementation of operational roadmap
United States Marine Corps
Squad Leader
Jul 2013 - Nov 2015
The USMC is responsible for providing power projection, using the mobility of the united states navy, by congressional mandate, to deliver rapidly, combined-arms task forces on land, at sea, and in the air.
- Led infantry teams across thirteen countries over two deployments.
Related Blog Posts
How to Hire a COO That Elevates Your Business (+6 Red Flags) 57 COO Interview Questions (What To Look For + Red Flags) Pick from an extensive list of COO interview questions for the perfect COO hire. Also, discover how you can cut the process short by hiring a fractional COO.
Fractional Focus: Product & Tech Ops with Crystal Bray Dive into the intricate world of Product & Technology Operations with the seasoned expert, Crystal Bray. Learn how to implement operational best practices at scale from her tactical experience at Uber.
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