Nick M.

Experience

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  Language Magic Adventures

  Fractional CEO

  May 2026 - Present

  Stepped in as Fractional CEO during a period of significant financial and operational distress — assuming full decision-making authority and leading a simultaneous turnaround and rebuild of a language education company with a distributed international team. Stabilized the organization through transparent leadership, structured creditor management, and a consistent communication cadence across all team segments. Diagnosed the collapse of the existing sales model and designed a complete pivot to a self-serve e-commerce platform — launching a new Shopify storefront, redesigning the product architecture, building a subscription retention product, and launching an affiliate program. Rebuilt the entire brand, website, and customer-facing infrastructure from scratch while managing a complex international legal dispute with a European distribution partner.

  • Assumed full operational and financial decision-making authority during a period of significant financial distress — stabilizing the organization through transparent leadership, structured creditor management, negotiated payment deferrals, and a structure
  • Diagnosed complete collapse of existing sales model and designed a full pivot to self-serve e-commerce — launching a new Shopify storefront, tiered product architecture, subscription retention product, and affiliate program targeting 100 partners within 9
  • Rebuilt entire brand identity, website architecture, product descriptions, customer-facing copy, and program guarantee from scratch — while simultaneously managing a complex international legal dispute with a European distribution partner including formal
  • Authored 7 major legal and operational documents including a 32-page team handbook, complete Terms of Service, Guarantee policy, affiliate program terms, and a 124-row Master Action Plan — alongside a Revenue Explorer financial modeling tool to guide the
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  Arthur + Lucca

  Fractional CEO + Owner

  Aug 2013 - Present

  I bootstrapped Arthur + Lucca from the ground up, growing it to over $12M in total revenue since inception. I've interviewed 400+ candidates, hired and managed more than 80 employees, and built a team and operational infrastructure capable of running the business independently. I created a premium custom clothing experience across menswear, womenswear, ready-to-wear, and alterations, while also building a B2B channel serving corporate clients and professional organizations.

  • Built and scaled a B2B outsourced alteration service generating over $4M in revenue, servicing 23 brands across 33 store locations, and personally trained 225+ individuals in the alteration fitting process
  • Grew the business to $12M+ in total revenue with virtually no marketing or advertising spend — relying entirely on referrals, online reviews, and mutually beneficial partnerships
  • Built a proprietary alteration management software system that integrated seamlessly with multiple third-party platforms, saving the team 80% of the time previously spent on manual data entry
  • Opened a second location in Manhattan in 2016, developing an independent team that grew the store to over $1M in annual revenue within two years
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  DeftDCM

  Fractional Director of Operations

  May 2021 - Jun 2026

  Nick leads full-cycle recruiting strategy at DeftDCM, helping the company scale across data center operations and technical infrastructure. Beyond talent, he played a key role in organizing and standing up the business itself — building the company website, setting up all company emails, and implementing cloud-based document management to keep the team connected and running efficiently. He also authored SOPs covering expenses, code of conduct, and acceptable use, giving the company a clear operational foundation to grow from. On the talent side, he built the recruiting function from scratch, aligning workforce planning with executive leadership and putting data-driven processes in place that improved hiring speed, quality, and overall organizational scalability.

  • Recruited and placed 20+ individuals into long-term contract roles spanning project management, data center management, and cabling and rack & stack positions
  • Built and managed a complete expense reimbursement system — including the SOP, management process, and submittal workflow — overseeing $65K+ in total team reimbursements
  • Rewrote all contractor agreements to better protect the company, clearly define roles and responsibilities, and maximize operational flexibility
  • Played a direct role in securing several long-term customer contracts, then successfully sourced and filled the roles those contracts required
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  CH Robinson

  Strategic Account Manager

  Oct 2009 - Jul 2013

  I joined C.H. Robinson and hit the ground running in an industry I'd never worked in before — translating my experience as an options market maker into a natural understanding of freight brokerage. I challenged myself to master in under six months what typically takes new hires two years to learn, with the goal of making an immediate impact and stepping into a leadership role as quickly as possible. In the role I worked with a wide range of stakeholders — clients, internal counterparts, sales teams, warehouse personnel, and over-the-road truck drivers — building the kind of cross-functional fluency that defined my approach to the account.

  • Led a team of 8+ professionals providing seamless 24/7 coverage for one of the company's top 10 global accounts
  • Grew the account by 20%+ annually over four consecutive years
  • Expanded the client's managed transportation portfolio to include air, ocean, and multi-modal solutions, positioning C.H. Robinson as a fully integrated global logistics partner
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  Infinium Capital Management

  Junior Options Trader

  May 2008 - Sep 2009

  Fresh out of college, I joined a grain options trading group and helped lead junior traders through one of the most volatile periods in financial history — the 2008 financial crisis. Trading across both open-outcry and electronic markets, I contributed to managing multi-nine-figure positions spanning hundreds of strikes and multiple years.