Sarah Ruttan

Experience

• 

  Lexicon

  Chief Operating Officer

  Apr 2024 - Sep 2025

  Lexicon is a legal services and technology provider that offers a comprehensive practice management software suite and full-service support (marketing, revenue optimization, billing & collections, client services) to help law firms maximize billable time and run more efficiently.

  • Developed and executed company-wide operational strategy for practice-management products and services, aligning operations to business plan and growth objectives.
  • Integrated cross-functional operations (HR/talent acquisition, legal ops, PMO, marketing, process & quality, facilities, data science) to deliver cohesive professional services to law firm clients.
  • Led a senior leadership layer of 10 direct leaders and provided oversight to 100+ indirect team members across client services, intake and operations.
  • Owned Call Center / Intake operations—drove improvements in lead-to-consult conversion and standardized intake workflows to improve appointment quality.
  • Directed Client Complaints & Quality team, implementing root-cause process changes to reduce repeat issues and improve client satisfaction.
  • Managed budgeting and resource planning for operational teams to support product delivery and service SLAs.
• 

  Lexicon

  Executive Vice President, Operations

  Aug 2023 - Apr 2024

  • Scaled operational capability to support multi-office legal clients by implementing standardized processes and a PMO governance model.
  • Spearheaded business development and go-to-market operational readiness for service expansions and new product offerings.
  • Partnered with HR and talent acquisition to build high-performing operations teams and reduced time-to-fill for critical roles.
  • Introduced metrics-driven operational dashboards to track intake conversion, utilization, collections and client satisfaction.
  • Led cross-functional initiatives to optimize billing and collections workflows and reduce admin overhead for clients.
  • Drove vendor and partner management to consolidate services and reduce operating complexity for law firm customers.
• 

  Barrett & Farahany

  Chief Operations Officer / Integrator

  Oct 2022 - Aug 2023

  Barrett & Farahany is an employment law firm representing wronged employees nationwide in matters including discrimination, harassment, FMLA, wage-and-hour, retaliation and other workplace claims.

  • Served as EOS Integrator and COO: led the leadership team and coordinated all functional areas of the firm to execute strategic priorities.
  • Established business controls, continuity plans and core operating procedures to support rapid growth and multi-jurisdictional litigation practice.
  • Analyzed and streamlined workflow and case-management processes to improve attorney capacity and case throughput.
  • Owned special projects that advanced firm goals (technology implementations, process redesigns, cross‑office integrations).
  • Drove adoption of standardized procedures for intake, investigation and litigation support to reduce handoffs and accelerate response to clients.
• 

  Lexicon

  Vice President of Administration

  Aug 2022 - Oct 2022

  • Directed administrative operations including facilities, office management, vendor relationships and administrative policies across hybrid office footprint.
  • Owned office infrastructure and workplace programs to support employee engagement, recruiting and retention efforts.
  • Managed vendor contracts (payroll, benefits, office services) and implemented cost controls to improve administrative efficiency.
  • Led facilities and events programs (The LexCenter etc.), ensuring spaces supported client-facing production and firm branding needs.
  • Partnered with HR and payroll teams to ensure compliance, accurate payroll processing and consistent onboarding/offboarding practices.
• 

  Lexicon

  Senior Director of Legal Operations

  May 2022 - Sep 2022

  • Led Legal Operations organization to streamline matter lifecycle (intake → case management → billing) and reduce lost billable time.
  • Owned process design for document management, billing workflows and collections to increase cash conversion for client firms.
  • Partnered with Data Science to build operational dashboards and KPIs supporting revenue optimization and performance management.
  • Implemented PMO practices to prioritize and deliver technology and process projects that improved attorney productivity.
  • Built close alignment between legal ops, PMO, client services and marketing to ensure seamless client onboarding and adoption of Lexicon solutions.
• 

  Lexicon

  Director, Legal Operations and Training

  Mar 2020 - May 2022

  • Designed and delivered training programs and onboarding curricula for Lexicon practice‑management software and client-facing services.
  • Managed curriculum development, train-the-trainer programs, and ongoing skill development to reduce ramp time for new users.
  • Collaborated with Product and Client Services to translate feature updates into practical workflows and training materials.
  • Measured training effectiveness by tracking adoption, feature usage and time-to‑proficiency; iterated to close adoption gaps.
  • Led workshops and live trainings for attorneys and firm administrators to accelerate client value realization.
• 

  Cordell Practice Management Group

  Associate Director, Legal Operations and Training

  Mar 2019 - Mar 2020

  Through intelligent, comprehensive support services, Cordell Practice Management Group (now Lexicon) provides 360 degrees of business support services that liberate law firms to do more of what they do best.

  • Supported legal operations and training programs for Cordell Practice Management Group during rebrand/transition to Lexicon.
  • Managed project delivery for practice-management implementations, coordinating between product teams and client stakeholders.
  • Built training modules and knowledge-base content to accelerate client onboarding and reduce time-to-value.
  • Coordinated PMO activities and tracked project milestones, scope and deliverables for litigation support and practice-management rollouts.
  • Served as a primary liaison between client firms and internal teams to ensure consistent service levels and issue resolution.
• 

  Cordell & Cordell

  Legal Operations Senior Manager

  Sep 2013 - Mar 2019

  Cordell & Cordell is a national family law firm and community of legal professionals focused on client outcomes, attorney development and delivering consistent, high-quality family law representation across offices.

  • Managed legal-operations initiatives supporting a national family-law practice, improving matter intake and local office workflow consistency.
  • Led process-improvement projects to reduce administrative burden on litigators and improve case-progress visibility.
  • Partnered with learning & development (Cordell College) to deliver training that improved attorney litigation readiness and practice consistency.
  • Coordinated cross-office implementations of case-management best practices and supported analytics to track regional performance.
  • Worked with marketing and intake teams to optimize lead routing and appointment conversion for new client intake.

• Carey & Danis, Llc

  Case Project Manager / Paralegal

  Sep 2005 - Aug 2013

  Carey & Danis, Llc (Carey, Danis & Lowe) is a litigation firm; role information indicates experience managing litigation projects and paralegal teams.

  • Managed litigation projects and supervised paralegal teams supporting complex, document‑intensive matters.
  • Coordinated discovery, document review and trial preparation workflows with outside vendors and internal teams.
  • Maintained case calendars, drafted pleadings and managed e‑filing and document-management systems to ensure timely deliverables.
  • Served as a central project manager between attorneys, experts and vendors to keep matters on schedule and budget.
  • Implemented process improvements to streamline paralegal operations and improve turn‑around on litigation tasks.