Susan S.

Elevating QA Standards with AI-Driven Insights

As a Senior QA Leader, I've dedicated my career to enhancing quality assurance through the strategic use of AI technology. My journey in the tech industry has cultivated a unique skill set, allowing me to implement AI-enabled testing solutions that significantly improve efficiency and scalability. Passionate about pioneering scalable, innovative testing strategies, I thrive on transforming challenges into measurable results. It's the pursuit of excellence and the potential to redefine industry standards that drive me forward.

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Business Strategy Enterprise Software Architecture Life Insurance Quality Assurance Manager Senior Quality Assurance Engineer

Microsoft Excel Technical Program Manager

Experience

Apr 2024 — Present

Advantive

Software Quality Assurance Manager

Key Accomplishments:
Spearheading the Software Quality Center of Excellence to implement strategic QA processes across 15 product teams, resulting in improved collaboration and faster delivery cycles.
Leading the development of a comprehensive automation framework using Ranorex and Selenium, reducing manual testing time by 40% and improving release quality.
Mentoring and coaching QA team members in advanced automation techniques, including GitHub Copilot, to boost productivity and support modern testing methodologies.
Driving adoption of Agile principles within the QA department, ensuring quality is integrated early in the development cycle, and improving team efficiency by 30%.
Collaborating with cross-functional teams to align quality goals with business objectives, directly contributing to enhanced product stability and customer satisfaction.

May 2023 — Apr 2024

KitConnect

SW Quality Assurance Manager

Key Accomplishments:
Led remote QA team in the manual and automation testing of KitConnect, a SaaS solution for building product creators and designers using Autodesk Revit.
Worked with my team to help understand requirements, evaluate new requests, and help drive decisions
Cultivated a high-performance culture by mentoring team members and providing them with the necessary tools and motivation to get things done
Created plans, track and ensure tactical execution and adherence to budgets, schedules, plans, and performance.
Responsible for the team's technical strategy, roadmap and success metrics
Provided technical guidance and mentorship to team members
Regularly fostered communication and collaboration across offices and time zones and across various functions including engineers, Product Owners, Product Managers, Software Architects / Tech Leads, and key stakeholders.

May 2023 — Apr 2024

KitConnect

SW Quality Assurance Manager

Key Accomplishments:
Led remote QA team in the manual and automation testing of KitConnect, a SaaS solution for building product creators and designers using Autodesk Revit.
Worked with my team to help understand requirements, evaluate new requests, and help drive decisions
Cultivated a high-performance culture by mentoring team members and providing them with the necessary tools and motivation to get things done
Created plans, track and ensure tactical execution and adherence to budgets, schedules, plans, and performance.
Responsible for the team's technical strategy, roadmap and success metrics
Provided technical guidance and mentorship to team members
Regularly fostered communication and collaboration across offices and time zones and across various functions including engineers, Product Owners, Product Managers, Software Architects / Tech Leads, and key stakeholders.

Apr 2021 — May 2023

MHC Software

Technical Lead, Software Quality Engineer

Key accomplishments:
Defined and implemented QA best practices for Image Express, Document Express, Document Self-Service, and Bill Data Analyzer.
Engaged in Agile ceremonies and creates Test Strategies, estimates, and test cases.
Facilitated Customer Care meetings to ensure customer issues are appropriately prioritized within the scrum teams. Connect Customer Care issues with code fixes.
Led the QA team in stories tested and defects identified.
Mentoring and training domestic and offshore QA Engineers in QA Best Practices.

Jun 2018 — Apr 2021

Sun Life Financial

Lead Software Quality Assurance Analyst

Member of 3 scrum teams for web-based and desktop applications. Responsible for reviewing stories, providing testing estimates, creating our test data via MS Access, creating test strategies, writing and reviewing test plans with the scrum team, testing the applications, writing and triaging defects, and reporting test results.
Validating our Salesforce-based Absence application with manual and automated testing.
Support Business users and Product Owners by managing the User Acceptance Test (UAT) and triaging their issues.
As QA Lead, mentoring the QA team and directing them toward quality-first methodologies.

May 1998 — Dec 2017

Autodesk

Quality Assurance Manager and Technical Program Manager

Manager for several internal programs at Autodesk:
Beta Manager for Navisworks, Quantity Take-Off, and Autodesk Design Review.
Liaison between the Navisworks product team and the Suites program
Engineering Manager for Autodesk Design Review 2008, 2009, 2010, 2011 and 2012
PDK (Printer Development Kit): Small, free software. Managed Product Manager, Developers, QA, and Technical Writers to release this for free to Autodesk partners.
DWF (Drawing Web Format) Toolkit: Small toolkit. Tested and managed the QA and Technical Writing team. Delivered it to internal and external customers.
QA Engineer and QA Manager for several Autodesk products: Autodesk Design Review, DWF Viewer, DWF Toolkit, Volo View, Actrix Technical and Actrix Business, StudioDesk aka Autodesk Architectural Studio.
Responsible for several internal programs at Autodesk:
Suites Program Management & Suites (QA) Quality Assurance: www.autodesk.com/suites
Member of an Autodesk Employee Resource Group: AWiL (Autodesk Women in Leadership) and the driver of the expansion of this group into the Autodesk East Coast and in European office locations.
Led the Citrix Quality Assurance for Suites team. Used Virtual Machine to test Autodesk Desktop Suites. Talked with Autodesk customers about their Citrix requirements.
Worked with product teams to provide test results for Autodesk's Hardware Certification Program: www.autodesk.com/hardware
Migrated WikiHelp (wikihelp.autodesk.com) to a new internal platform.
Managed a team of Program Managers, Project Managers, and Technical Writers.
Technical Program Manager for the Application Security team.

Susan S.

Elevating QA Standards with AI-Driven Insights