Maya Darrington

Experience

• Smith+Co

  Fractional Business Analyst & Solutions Consultant

  Sep 2025 - Jan 2026

  Skip the endless tutorials and manual workarounds that leave most contractors using only a fraction of JobTread. Smith + Co has the exact blueprint to get you fully dialed in with multiple options for support.

  • Led discovery and business analysis for JobTread implementations by conducting structured client interviews and operational audits to understand current-state processes.
  • Refined business requirements and acceptance criteria to align platform capabilities with client objectives while identifying dependencies, risks, and scope constraints.
  • Developed and standardized business analysis documentation, requirements, templates, and audit artifacts from inception, using Agile-based practices to create a repeatable and scalable requirements framework for client delivery.
  • Served as a subject matter expert on JobTread features, data structures, and configuration options, supporting solution design and decision-making through low-code tools, integrations, and API considerations.
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  Cox Automotive Inc.

  Lead Software Test Engineer (ServiceNow)

  Jan 2023 - Nov 2024

  Cox Automotive is the world’s largest automotive services and technology provider, offering solutions for car shoppers, auto manufacturers, dealers, lenders, and fleets.

  • Innovated and tailored testing processes for the ServiceNow platform, while coaching offshore test engineers to ensure software quality.
  • Refined acceptance criteria for Features and Stories to improve test coverage and align with project objectives for the QA team.
  • Identified key dependencies and constraints by monitoring the QA team, assessing risks, and developing test estimates and schedules.
  • Developed QA standards, repository, and documentation from inception, using Agile methodologies to optimize testing processes.
  • Enhanced the ServiceNow Automated Test Framework (ATF) for Regression and Upgrade Testing, reducing manual testing efforts by 80% for the Vancouver and Washington upgrades.
  • Established and addressed testing requirements and performance metrics within a delivery team in collaboration with the Technology Development and Product departments.
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  Northwestern Mutual

  ServiceNow SDET (Apex Systems)

  Sep 2021 - Nov 2022

  Northwestern Mutual is a leading financial services and life insurance company in the United States, providing a wide range of financial planning solutions.

  • Worked with the Product Owner to direct UAT processes and defect resolution, overseeing all phases of quality management and validation projects.
  • Created and executed test plans for Regression, UAT, and Smoke testing using Automated Test Framework (ATF), resolving pending regression tasks.
  • Delivered update set deployments to Production and handled TCR documentation and traceability matrices to manage weekly Change Requests.
  • Strategized project plans, formulated validation approaches, and reviewed related documentation to assist the SDLC validation system.
  • Guided Junior Engineers in developing, strategizing, and implementing test scripts to accelerate project timelines.
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  CVS Health

  ServiceNow BA/QA Analyst (Beacon Hill)

  Jun 2021 - Oct 2021

  CVS Health provides advanced health care solutions, including pharmacy services and health plans, to enhance health and wellness.

  • Crafted detailed Agile user stories, established acceptance criteria, and designed mockups while engaging with customers to incorporate feedback.
  • Managed QA processes by formulating standards and leading project sign-off meetings with Product Owners and Developers.
  • Executed manual testing for front-end interfaces and verified database integrity.
  • Established and implemented test plans including 100 ATF suites for testing within the company.
  • Produced top-tier products in collaboration with Product Owners and Developers, reducing post-launch defects and enhancing customer feedback.
  • Transformed business requirements into actionable documentation and catalog items, supporting Product Owners with features and tasks to drive project success.
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  BOLD PENGUIN

  Senior QA Analyst

  Jan 2021 - Jul 2021

  Bold Penguin offers comprehensive digital solutions for commercial insurance, enabling efficient quoting and risk management.

  • Directed the creation and implementation of test plans to reduce post-release issues.
  • Evaluated web applications and insurance platforms from the company and the partners through comprehensive QA testing.
  • Formulated databases and test cases in Google Sheets and conducted front-end manual testing with database and payload checks.
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  Chick-fil-A Corporate

  ServiceNow BA/QA Contractor (CSI Tech)

  Aug 2019 - Apr 2020

  Chick-fil-A is a fast-food restaurant chain known for its original chicken sandwich and exceptional customer service.

  • Designed and executed detailed project test cases and test plans for identifying and addressing critical issues.
  • Conducted regression tests to verify new changes and prevent potential discrepancies.
  • Compiled and delivered detailed test result reports to facilitate informed decision-making.
  • Revolutionized CFA supplier interactions by evaluating form functionality across both front-end and back-end components of the applications.
  • Developed and managed performance test runs and data to improve system stability and performance metrics.
  • Managed User Acceptance Testing (UAT) system and resolved UAT defects in collaboration with the project manager.
  • Analyzed and verified user stories and requirements to enable actionable testing criteria.
  • Bridged communication gaps between teams as a liaison, optimizing workflow and advancing project goals.
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  General Motors

  Test Analyst (GCCX)

  Oct 2016 - Sep 2019

  General Motors is a global automotive company committed to delivering a world with zero crashes, zero emissions, and zero congestion.

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  General Motors

  SAP Test Analyst

  Jul 2015 - Oct 2016
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  General Motors

  SAP Analyst

  Jul 2014 - Jul 2015
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  Elekta

  Data Intern

  Jun 2013 - Apr 2014

  Elekta is a leader in medical equipment manufacturing, specializing in precision radiation therapy and oncology solutions.

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  Course Hero, Inc.

  Virtual Intern

  Mar 2013 - Jan 2014

  Course Hero is an online learning platform offering educational resources to students and educators.