Maya D.

Skip the endless tutorials and manual workarounds that leave most contractors using only a fraction of JobTread. Smith + Co has the exact blueprint to get you fully dialed in with multiple options for support.

• Led discovery and business analysis for JobTread implementations by conducting structured client interviews and operational audits to understand current-state processes.
• Refined business requirements and acceptance criteria to align platform capabilities with client objectives while identifying dependencies, risks, and scope constraints.
• Developed and standardized business analysis documentation, requirements, templates, and audit artifacts from inception, using Agile-based practices to create a repeatable and scalable requirements framework for client delivery.
• Served as a subject matter expert on JobTread features, data structures, and configuration options, supporting solution design and decision-making through low-code tools, integrations, and API considerations.

Cox Automotive is the world’s largest automotive services and technology provider, offering solutions for car shoppers, auto manufacturers, dealers, lenders, and fleets.

• Innovated and tailored testing processes for the ServiceNow platform, while coaching offshore test engineers to ensure software quality.
• Refined acceptance criteria for Features and Stories to improve test coverage and align with project objectives for the QA team.
• Identified key dependencies and constraints by monitoring the QA team, assessing risks, and developing test estimates and schedules.
• Developed QA standards, repository, and documentation from inception, using Agile methodologies to optimize testing processes.
• Enhanced the ServiceNow Automated Test Framework (ATF) for Regression and Upgrade Testing, reducing manual testing efforts by 80% for the Vancouver and Washington upgrades.
• Established and addressed testing requirements and performance metrics within a delivery team in collaboration with the Technology Development and Product departments.

Northwestern Mutual is a leading financial services and life insurance company in the United States, providing a wide range of financial planning solutions.

• Worked with the Product Owner to direct UAT processes and defect resolution, overseeing all phases of quality management and validation projects.
• Created and executed test plans for Regression, UAT, and Smoke testing using Automated Test Framework (ATF), resolving pending regression tasks.
• Delivered update set deployments to Production and handled TCR documentation and traceability matrices to manage weekly Change Requests.
• Strategized project plans, formulated validation approaches, and reviewed related documentation to assist the SDLC validation system.
• Guided Junior Engineers in developing, strategizing, and implementing test scripts to accelerate project timelines.

CVS Health provides advanced health care solutions, including pharmacy services and health plans, to enhance health and wellness.

• Crafted detailed Agile user stories, established acceptance criteria, and designed mockups while engaging with customers to incorporate feedback.
• Managed QA processes by formulating standards and leading project sign-off meetings with Product Owners and Developers.
• Executed manual testing for front-end interfaces and verified database integrity.
• Established and implemented test plans including 100 ATF suites for testing within the company.
• Produced top-tier products in collaboration with Product Owners and Developers, reducing post-launch defects and enhancing customer feedback.
• Transformed business requirements into actionable documentation and catalog items, supporting Product Owners with features and tasks to drive project success.

Bold Penguin offers comprehensive digital solutions for commercial insurance, enabling efficient quoting and risk management.

• Directed the creation and implementation of test plans to reduce post-release issues.
• Evaluated web applications and insurance platforms from the company and the partners through comprehensive QA testing.
• Formulated databases and test cases in Google Sheets and conducted front-end manual testing with database and payload checks.

Chick-fil-A is a fast-food restaurant chain known for its original chicken sandwich and exceptional customer service.

• Designed and executed detailed project test cases and test plans for identifying and addressing critical issues.
• Conducted regression tests to verify new changes and prevent potential discrepancies.
• Compiled and delivered detailed test result reports to facilitate informed decision-making.
• Revolutionized CFA supplier interactions by evaluating form functionality across both front-end and back-end components of the applications.
• Developed and managed performance test runs and data to improve system stability and performance metrics.
• Managed User Acceptance Testing (UAT) system and resolved UAT defects in collaboration with the project manager.
• Analyzed and verified user stories and requirements to enable actionable testing criteria.
• Bridged communication gaps between teams as a liaison, optimizing workflow and advancing project goals.

General Motors is a global automotive company committed to delivering a world with zero crashes, zero emissions, and zero congestion.

Elekta is a leader in medical equipment manufacturing, specializing in precision radiation therapy and oncology solutions.

Course Hero is an online learning platform offering educational resources to students and educators.