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Creative Agency

Emperor Logo

Emperor is one of the UK's leading employee-owned creative communications agencies. We help our clients connect with their stakeholders to achieve great things.Emperor is here to turn ambition into success through the power of clear, confident and consistent communications. Through our knowledge, we enable our clients to enrich relationships, build understanding, shape behaviour and deliver better business.  Whatever their ambitions. Wherever they are in the business lifecycle, whether they’re taking baby steps or making giant leaps, we can offer strategic expertise, outstanding creative and the very best client service from a unique national presence. We’re decent, fun and friendly people to work and spend time with. Let’s talk about your great ambitions.

Emperor

Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms.

What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance.

Emperor is for your great ambitions. We're an employee-owned corporate communications and creative agency with 250 partners specialising in reporting, brand, digital, employee engagement, change and sustainability.

We want to be the agency of choice for ambitious talent. So, we're looking for brilliant people who actively want to create great things with us.

Our culture is one where you're free to do, learn and achieve better. We welcome every partner to experience a sense of belonging; whoever you are, wherever you're working from, whatever your role. Our values guide how we work every day, with each other, our clients, and suppliers. And with our friendly inclusive environment, effort and empathy, we make the feeling real.

Our Pledges represent commitments from Emperor to each partner designed to promote personal and collective wellbeing, plus raise awareness of and address some of the bigger societal and environmental challenges, nurture our unique culture and make the business a healthier and more responsible place to work.

The wellbeing of our partners is a big focus at Emperor which why we have a dedicated Wellbeing and Pledges Manager to ensure our mind and bodies are working in sync to support our great ambitions.

Our employee-owned status helps us see working life differently, purposefully, and collectively. We're fully committed to responsible business that leaves a positive footprint for our clients, our partners, communities, and society.

## The Role

Reporting to the Account Director this role is focused on delivering corporate annual reports. Below is a summary of the day-to day responsibilities:

• Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.

• Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.

• Cultivating long-term client relationships to drive client retention and satisfaction.

• Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.

You'll be responsible for leading projects and managing programs that could span multiple communication disciplines, including brand, digital, reporting, and employee engagement.

By ensuring seamless delivery and proactive client service, you'll contribute to the commercial success of our accounts. This role emphasizes delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.

**PLEASE NOTE: THIS ROLE IS A FIXED TERM CONTRACT STARTING IN OCTOBER 2026 THROUGH TO MARCH 2027**

## KEY RESPONSIBILITIES

- Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.

• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.

• Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.

• Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.

• Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.

• Liaise with production teams and specialists, ensuring each team member's expertise is utilized to add maximum value to the project.

• Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.

**Department:** Client Services

**Location:** Edinburgh

**Employment type:** Contract

**Work arrangement:** Hybrid

HR Strategy | Business Partnering | Leadership Development | Coaching | Workforce Planning | Recruitment | Talent Management | Compensation & Benefits | Engagement | Diversity and Inclusion

Matthew Evans

Human Resources Director

Global Human Resources Operations Manager (Assoc. CIPD)

Simon Kibuuka

Human Resources Operations Manager (EMEA)

Operations Manager at Retail

Ehab Wassef

Operations Manager

Senior Account Manager (Fixed-Term Contract Oct 2026) - Emperor

Enterprise Account Manager

Client Services

The role is a fixed-term contract starting in October 2026 through March 2027, focused on delivering corporate annual reports and managing client relationships. Responsibilities include acting as the primary client contact, overseeing project delivery, and identifying growth opportunities within client accounts. The position is hybrid, based in Edinburgh, UK.

Interim Senior Account Manager

Sales

## The Role

Reporting to a Client Director this role is focused on:

• Leading our multi-talented teams to deliver brilliant work and experiences for large and mid-sized clients with diverse needs

• Building strong relationships with clients

• Identifying and helping to convert new relationships and opportunities

• Working with Client Director(s) to develop and deliver strategic client development plans

• Ensuring that we are delivering our services profitably

Ideally you will have experience in a range of communications disciplines, such as brand, digital, reporting and/or employee engagement. Whilst success starts with delivering brilliant work, you'll also be a natural at building great client relationships and seeking out new opportunities.

The role requires you to be able to offer ongoing guidance to clients, and to identify when to bring in a range of specialist experts to provide insights and guidance on a range of topics, audiences and disciplines.

**PLEASE NOTE: THIS ROLE IS A FIXED TERM CONTRACT STARTING IN OCTOBER 2026 THROUGH TO MARCH 2027**

## Responsibilities

• Direct and inspire your team to deliver great work for clients

• The ability to understand your clients' key business and communications challenges and develop an annual client development plan with senior support

• The skills to become a valued go-to partner to your clients

• Proactively network within client organisations to identify opportunities to extend our relationship

• Manage the team to deliver the work profitably

• Regular reporting on client performance and progress against targets.

**Department:** Client Services

**Location:** Edinburgh

**Employment type:** Contract

**Work arrangement:** Hybrid

Account Director (Fixed-Term Contract Starting Oct 2026) - Emperor

Director of Strategic Account

The role is a fixed-term contract starting in October 2026 and ending in March 2027. It involves leading teams to deliver work for clients, building client relationships, and developing strategic client plans. The position is hybrid, based in Edinburgh, UK, and focuses on client services within a corporate communications agency.

Emperor

Jobs

Interim Senior Account Manager

Interim Account Director

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