Job Description

The Role

Reporting to the Account Director this role is focused on delivering corporate annual reports. Below is a summary of the day-to day responsibilities:

• Serving as the day-to-day client contact, maintaining efficient, proactive communication, and handling all documentation.

• Building trust and rapport with clients by embodying reliability, clear judgment, and adaptability, ensuring a seamless client experience.

• Cultivating long-term client relationships to drive client retention and satisfaction.

• Collaborate with Account Directors to produce cost estimates and pitch materials for prospective clients and new work.

You'll be responsible for leading projects and managing programs that could span multiple communication disciplines, including brand, digital, reporting, and employee engagement.

By ensuring seamless delivery and proactive client service, you'll contribute to the commercial success of our accounts. This role emphasizes delivery, relationship-building, and identifying growth opportunities within client accounts, supporting our Account Directors to deliver and grow strategic client development plans.

PLEASE NOTE: THIS ROLE IS A FIXED TERM CONTRACT STARTING IN OCTOBER 2026 THROUGH TO MARCH 2027

KEY RESPONSIBILITIES

Act as the primary contact for clients, ensuring an exceptional client experience with efficient, clear communication.

• Serve as a trusted partner to clients, taking initiative to deepen client relationships and proactively identify growth opportunities.

• Oversee the delivery process, from kickoff through completion, managing program details and coordinating with internal teams for smooth execution.

• Ensure thorough documentation, including client agendas, contact reports, and updates on progress and performance against targets.

• Lead scoping and requirements sessions, accurately defining project needs and specifications to align with client expectations.

• Liaise with production teams and specialists, ensuring each team member's expertise is utilized to add maximum value to the project.

• Actively participate in knowledge sharing, support colleagues, and contribute to team pitches with support.

Department: Client Services

Location: Edinburgh

Employment type: Contract

Work arrangement: Hybrid

About the Company

Emperor is a leading, full service corporate communications agency. Proudly independent and with a long heritage of nearly 30 years we are well known in the world of reporting but now in London over 50% of our work is in other areas. These include brand, employee engagement, campaigns, digital (including websites) and moving image and content production. We have a wide range of mainly B2B clients – ranging from large FTSE 100 clients to smaller clients such as regional law firms.

What makes Emperor a great place to work springs from the fact that we are employee-owned. This means employees have a strong voice in how we are run. We have retained our commitment to hybrid working and flexible working hours. Our culture is fair and based on trust, with a good work and home balance.

Emperor is for your great ambitions. We're an employee-owned corporate communications and creative agency with 250 partners specialising in reporting, brand, digital, employee engagement, change and sustainability.

We want to be the agency of choice for ambitious talent. So, we're looking for brilliant people who actively want to create great things with us.

Our culture is one where you're free to do, learn and achieve better. We welcome every partner to experience a sense of belonging; whoever you are, wherever you're working from, whatever your role. Our values guide how we work every day, with each other, our clients, and suppliers. And with our friendly inclusive environment, effort and empathy, we make the feeling real.

Our Pledges represent commitments from Emperor to each partner designed to promote personal and collective wellbeing, plus raise awareness of and address some of the bigger societal and environmental challenges, nurture our unique culture and make the business a healthier and more responsible place to work.

The wellbeing of our partners is a big focus at Emperor which why we have a dedicated Wellbeing and Pledges Manager to ensure our mind and bodies are working in sync to support our great ambitions.

Our employee-owned status helps us see working life differently, purposefully, and collectively. We're fully committed to responsible business that leaves a positive footprint for our clients, our partners, communities, and society.

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