Alok Verma

Experience

• 

  Tennis Channel

  Executive Product and Technology Consultant

  Jun 2025 - Aug 2025

  Tennis Channel operates TV, streaming, and digital platforms delivering live and on-demand coverage of tennis and other racquet sports. Its mission is to be the go-to destination for fans with year-round coverage and engaging content that grows the sport’s audience.

  • Wrote an assessment of the current customer experience, and technology architecture
  • Defined new product experiences for live tennis, outlining phased execution & evolving technology architecture.
  • Wrote a product & tech strategy and architecture document keeping short term time to market and long term goals of the company
• 

  Ring, Amazon

  Vice President, Technology

  Dec 2023 - Apr 2025

  Ring, Amazon is leader in smart home security, offering video doorbells, cameras, alarms, and subscription services that provide peace of mind through real-time monitoring and alerts.

  • Built Smart Video Search using Visual Language Model (VLM) for important event searches in video history.
  • Developed & launched 24x7 video monitoring capability, a key use case for SMBs.
  • Launched a simplified tiered-subscription service. Built growth strategies using LTV & ARPU models.
  • Build and launched Smart Video Descriptions using Generative AI technology that provides descriptive real-time information about the activity in front of your doorbell and cameras
  • Built a customer journey platform to identify frictions & optimize engagement for a better customer experience.
  • Improved latency & availability of Ring service by migrating to regionalization-based architecture.
• 

  Amazon

  Vice President, Product & Technology

  Oct 2012 - Apr 2025

  Amazon.com is a leading eCommerce company with a multitude of other businesses such as AWS, Music, Video, Devices etc.

  • Built & scaled Amazon Music into one of the world's largest streaming services, now available in over 65 countries.
  • Built an automation platform to help Alexa scaling internationally. Filed a patent, approved by USPTO.
  • Accelerated Amazon Music's customer growth from zero to 55M+ within 5 years, driving healthy business revenue.
  • Leveraged data science techniques such as causal modeling to double the new release music MSS in 1 year.
  • Leveraged Amazon flywheel to build product experiences & drive exponential customer growth at start.
  • Developed & executed a product flywheel with an on-ramp strategy to attract & engage young, diverse customers.
  • Built Machine Learning & Music Personalization from ground up scaling to Generative AI based experiences.
  • Expanded the team from 60 to 1,500, reorganizing to align with evolving business needs & ensure scalability.
  • Created new revenue streams by leveraging Amazon’s O&O channels: Prime, Alexa, and Amazon.com.
  • Partnered with marketing, operations, and other Amazon teams to build platforms & scale businesses.
  • Built core technology stacks for Music Search, Catalog, ML/Personalization, Cross-Client platforms, Playback Streaming, and a unified music Cloud Streaming Queue for all voice & visual customers.
  • Built & scaled a global Search platform for voice & visual clients, evolving from traditional IR to ML-based systems. Leveraged graph embeddings, semantic retrieval & multi-arm bandits to enhance personalization & discovery.
  • Pioneered an explore-exploit approach using multi-arm bandit algorithms, driving key metric improvements & boosting engagement & subscription upsells.
• 

  Cisco Systems

  Director, Software Development

  Jun 1999 - Sep 2012

  Cisco Systems is a global leader in networking and enterprise technology, providing hardware, software, and security solutions that power the internet and connect businesses worldwide.

  • Built large scale technology platforms for managing Service Provider's (eg AT&T, British Telecom etc) network of hundreds of thousands of devices.
  • Directed development of large-scale network management systems, generating $70M revenue through enterprise content delivery, digital signage, and video solutions for service providers & B2B/B2B2C customers.
  • Delivered enterprise content delivery & digital signage solutions across corporate communication domains, driving adoption & revenue growth.
  • Grew the product portfolio to 6,000 customers over four years, including key accounts like JPMC & Merck.