Carol L.

Experience

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  1stDibs

  Senior Vice President, Operations

  Dec 2017 - Dec 2023

  1stDibs is a leading online marketplace for connecting design lovers with highly coveted sellers and makers of vintage, antique and contemporary furniture, home décor, art, jewelry, watches and fashion. Senior Vice President, Operations (2022-2023) Vice President, Operations (2021-2022) Senior Director, Business Operations and Logistics (2020-2021) Director, Business Operations and Gallery (2018-2020)

  • Served as senior-most operating officer, reporting to CEO, and scaled operations from $245M to $425M GMV.
  • Led global team responsible for B2B/B2C sales, client services, logistics, operations, and offshore vendors.
  • Owned budget and drove cost savings in 2022-2023 through restructuring.
  • Increased sales productivity by 7x through improved tooling and sales automation tactics.
  • Transformed logistics from a loss center to breakeven through carrier negotiations and pricing changes.
  • Managed global shipping network including parcel, freight, final mile/white glove, and armored services.
  • Reduced customer service contacts in half leveraging AI, chat, WhatsApp, phone, and self-service tools.
  • Launched 45,000 sq. ft luxury art and design gallery in New York showcasing work from over 100 international sellers.
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  Theory

  Office of the CEO | Chief of Staff

  Jan 2017 - Dec 2018

  Theory: Defining the New Modern Founded by Andrew Rosen in 1997, Theory revolutionized the contemporary market with its concept of the urban uniform, a modern edit of elevated essentials. The Fast Retailing acquisition of Theory in 2004 spurred global expansion of the brand; today, Theory operates 221 freestanding stores worldwide. The launch of e-commerce in 2010 and collaborative relationships with department and specialty stores continue to position Theory as a continually expanding international omnichannel phenomenon. A leader in Fast Retailing Group's dossier, Theory balances luxury with accessibility in collections with integrity known for their precisely tailored silhouettes and exceptional fabrics. Theory is an equal opportunity employer and does not discriminate in regards to race, gender, religion, age, national origin, citizenship status, disability, qualified veteran status, marital status, or sexual orientation.

  • Reported directly to Founder/CEO and COO supporting strategic initiatives.
  • Managed transition to new order management system (Teamwork) and third party logistics provider (Radial).
  • Grew Helmut Lang ecommerce sales to 114% plan through new site architecture and new leadership.
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  Deloitte

  Manager

  Oct 2014 - Dec 2017

  Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

  • Identified, developed, and piloted three-year omnichannel growth opportunity for childrenswear retailer.
  • Launched “buy online, pick up in store” across fleet of 700 stores based on successful pilot results.
  • Developed threeto five-year ecommerce technology roadmap for retailer.
  • Created international expansion strategy for childrenswear company.
  • Established omnichannel transformation plan for national department store.
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  Gap Inc.

  Global Strategy Intern

  Dec 2013 - Dec 2014

  Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials. This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Join our team.

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  J.Crew

  eCommerce Operations Intern

  Mar 2013 - Aug 2013

  HERITAGE MADE MODERN We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA. But we know it’s not only about the clothes, it’s about the feeling it gives the people who wear them—whether they’re confidently giving a presentation in a well-tailored suit; basking in salty beach days in vibrant, sun-soaked swimsuits; or joyfully rediscovering their favorite Rollneck sweater in their closet again and again, season after season. Ultimately, it’s about helping our customers be the best, most authentic versions of themselves. And that’s what we’re after, to inspire people’s lives and style, for four decades and counting...

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  Deloitte Consulting

  Consultant

  Aug 2010 - Dec 2013

  Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

  • See above