Chris Jacobson

Experience

• 

  The Joint Chiropractic

  Senior Director of Franchise Operations

  Jun 2024 - May 2025

  The Joint Chiropractic is a leading operator of modern, affordable chiropractic clinics with a network of over 850 locations, offering no-insurance, patient-centric care.

  • Directed operations across a nation-wide network of 850+ chiropractic offices, enhancing the efficiency and quality of healthcare delivery.
  • Implemented innovative operational strategies that led to significant improvements in patient care and service accessibility.
  • Played a pivotal role in expanding clinic network, directly contributing to the company's growth and accessibility in new markets.
  • Led and mentored a high-performing team, fostering a culture focused on quality care and patient wellness.
• 

  The Joint Chiropractic

  Director-Corporate Clinic & Western U.S. Franchise Operations

  Feb 2024 - Jun 2024

  • Spearheaded franchise operations across the Western U.S., significantly enhancing operational efficiency and franchisee satisfaction.
  • Implemented strategic initiatives that drove substantial growth in franchise operations, marking a notable increase in profitability and brand expansion.
  • Cultivated strong relationships with franchisees, providing them with the support needed to meet and exceed operational benchmarks.
  • Led cross-functional teams to ensure seamless execution of franchise operations, setting new standards in franchise management and operational excellence.
• 

  The Joint Chiropractic

  Director of Operations-Corporate Clinics

  May 2022 - Feb 2024

  • Managed corporate clinic operations, ensuring consistent delivery of high-quality chiropractic care across more than 1,300 locations.
  • Oversaw a significant operational budget, implementing cost-saving measures that maximized financial efficiency without compromising on service quality.
  • Successfully led high-impact projects that enhanced clinic operations and patient satisfaction, contributing to the brand's reputation for excellence.
  • Developed and mentored a team of operations professionals, fostering skills critical for ensuring the smooth functioning of clinic services.
• 

  The Joint Chiropractic

  Senior Franchise Business Consultant

  Jan 2022 - May 2022

  • Played a key role as a senior consultant, advising on high-level operational changes and strategic initiatives that propelled company growth.
  • Led cross-functional project teams, delivering complex strategic initiatives on time and within budget, directly impacting the company's bottom line.
  • Crafted executive-level presentations and reports, influencing key decision-making processes and strategic direction.
  • Built a reputation for exceptional analytical skills, consistently providing insights that drove improvements in operations and strategic planning.
• 

  The Joint Chiropractic

  Franchise Business Consultant

  Jan 2020 - Jan 2022

  • Managed contracted services for over 1,300 stores, ensuring the highest standards of service while overseeing a $30 million budget.
  • Led projects focused on reducing expenses and operational efficiencies, significantly improving profitability and operational ease.
  • Spearheaded contractor relationship management, aligning service execution with company standards and building strong partnerships.
  • Contributed to strategic initiatives that enhanced store operations, directly supporting the enterprise-wide brand image and service quality.
• 

  The Joint Chiropractic

  Regional Sales and Operations Manager

  May 2017 - Jan 2020

  • Oversaw sales and operational management across regions, demonstrating leadership in executing company initiatives to boost sales and EBITDA.
  • Developed and executed strategies that enhanced regional sales performance, establishing benchmarks for excellence in retail operations.
  • Fostered team development and performance, leading to record-breaking sales achievements within the assigned regions.
  • Implemented innovative operational practices that enhanced efficiency at the store level, contributing to the overall success of regional operations.
• 

  The Joint Chiropractic

  District Manager

  Jan 2016 - May 2017

  • Spearheaded strategic planning, managing and leading project teams in the execution of high-profile company initiatives that boosted sales and EBITDA.
  • Delivered well-organized, executive-ready presentations, influencing decision-makers and establishing the value of the strategic planning team.
  • Led enterprise-wide projects from concept through execution, ensuring alignment with company goals and financial objectives.
  • Collaborated cross-functionally to develop strategies that effectively addressed market challenges, driving the company forward in highly competitive environments.
• 

  Tanger Factory Outlet Centers, Inc.

  Manager of Operations and Marketing/AGM

  Oct 2015 - Jan 2016

  Tanger Inc. is a leading owner and operator of outlet and open-air retail shopping destinations, offering a diverse mix of over 3,000 stores operated by more than 700 brand name companies across tourist destinations and vibrant markets.

  • Directed strategic planning and execution for contracted services across the Tanger portfolio, overseeing a significant budget and ensuring service excellence.
  • Fostered strong relationships with contractors and vendors, enhancing service delivery and operational efficiency across all Tanger locations.
  • Led initiatives to streamline operational procedures, resulting in significantly lowered operational costs and increased efficiency.
  • Played a crucial role in the development and implementation of key company projects, significantly improving operational effectiveness and customer satisfaction.
• 

  PetSmart

  Strategic Planning Manager, Manager of Strategy Execution

  Apr 2014 - Jun 2015
• 

  PetSmart

  Manager of Contracted Services

  Jun 2012 - Apr 2014
• 

  PetSmart

  Fixtures & Equipment Project Manager

  Sep 2011 - Jun 2012
• 

  PetSmart

  Store Director

  Aug 2007 - Sep 2011
• 

  PetSmart

  Operations Manager

  Apr 2007 - Aug 2007

• Hi-Health Corporation

  Store Manager

  Dec 2006 - Apr 2007

• Play It Again Sports and Fitness

  Store Manager/Area Manager

  Jan 2004 - Dec 2006
• 

  Alltel Wireless

  Professional Customer Service Representative

  Feb 2002 - Jan 2004
• 

  Bally Total Fitness

  Pro Shop Manager

  Nov 2000 - Feb 2002