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Toronto, ON, Canada

Manaal M.

Elevating Brands with Data-Driven Insights & Customer Success Strategies

Bridging the gap between consumer insights and customer success, Manaal Farooqi stands out with an Executive MBA and over a decade of expertise across diverse industries including beauty, food, and SaaS. A master at translating complex data into strategic action, Manaal drives product innovation, market expansion, and customer retention with a unique blend of skills. Leading with a human-centric approach, she ensures that data not only informs but connects, fostering products and experiences that truly resonate with customers and propel sustainable business growth.

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Manaal M.

Work

Experience

Jan 2022 — Present
BIC

BIC

Senior Manager of Consumer Insights & Success - Skin Creative (Inkbox, Tattly and BodyMark)

BIC is a global leader in manufacturing stationery products, lighters, and shavers, committed to quality and sustainability.

Mar 2021 — Dec 2021
Dribbble

Dribbble

Marketing Manager - Conversions and Lifecycle

Dribbble is a leading platform for designers to share, grow, and find job opportunities in the creative industry.

Aug 2018 — Aug 2020
HelloFresh

HelloFresh

Head of Customer Care - HelloFresh Canada & Chefs Plate

HelloFresh is a meal-kit company delivering fresh ingredients and recipes to customers' doors globally.

Mar 2018 — Aug 2018
HelloFresh

HelloFresh

Customer Care Team Lead - Canada

Sep 2017 — Feb 2018
HelloFresh

HelloFresh

Customer Care Specialist

Aug 2016 — May 2017
Canadaland

Canadaland

Coordinator of Sales, Events & Marketing

Canadaland is a listener-supported news site and podcast network known for independent reporting and critical analysis.

Sep 2015 — Aug 2016

South Asian Women's Centre

Project Coordinator & Reseacher

South Asian Women's Centre is a community-centric organization focused on empowering South Asian women through various initiatives.

Jan 2015 — Sep 2015
Just BGRAPHIC

Just BGRAPHIC

Festival & Program Manager

Just BGRAPHIC is an organization dedicated to revolutionizing arts education through culturally responsive and progressive pedagogies.

Jun 2013 — Aug 2013
The Washington Report on Middle East Affairs

The Washington Report on Middle East Affairs

Journalism Intern

The Washington Report on Middle East Affairs publishes analysis and news regarding U.S. policies and Middle Eastern affairs.