Michael S.

Experience

• 

  Lob

  Chief Technology Officer

  Jan 2025 - Present

  Lob is an automated direct mail platform transforming direct mail into intelligent, scalable, and personalized mail.

• 

  Lob

  Chief Technology Officer

  Jan 2025 - Present

• Senftleber Advisors

  Fractional CTO/CPO, Board Advising

  Jan 2025 - Present

  Senftleber Advisors is a company.

• 

  Arrive Logistics

  Chief Technology Officer

  Jan 2020 - Dec 2023

  Arrive Logistics is a leading multimodal transportation and technology company specializing in delivering unparalleled service and custom strategic solutions, operating with over 1,700 employees and a vast network of 4,000 customers and 40,000 carriers.

  • Led a team of 250+ professionals across various technical and IT disciplines in a dynamic SaaS-oriented logistics environment.
  • Delivered innovative AI/ML-powered solutions enhancing dynamic pricing, contract optimization, and marketplace efficiency.
  • Drove GenAI integration initiatives, significantly enhancing developmental efficiency and improving customer and partner interfaces.
  • Transformed the company culture from IT-centric to product-led, aligning product vision with business outcomes and managing a $50M annual technology budget.
• 

  Arrive Logistics

  Executive Vice President of Product & Technology

  Jan 2019 - Dec 2020

  • Established the product management and user experience design functions from the ground up.
  • Shifted the organization toward a product-led, customer-centric development model.
• 

  Product School

  Product Management Instructor

  Jan 2018 - Dec 2018

  Product School is the global leader in Product training with a community of over two million product professionals.

  • Taught classes of 5 - 15 students in an 8-week (5 hours/week) course in product management.
• 

  Spredfast

  Vice President, Product

  Jan 2018 - Dec 2019

  Khoros helps deliver the best customer experiences through its digital engagement platform, encompassing digital care, social marketing, and brand communities.

  • Coached and mentored a team of seven product managers, overseeing a SaaS product suite generating multimillion-dollar annual revenue.
  • Directed strategic product vision, strategy, and roadmaps for key areas including marketing, mobile, security/governance, and enterprise platform initiatives.
  • Successfully led the architecture, build-out, and management of a new Product Operations function, significantly improving product adoption and organizational alignment.
• 

  Spredfast

  Senior Director, Product Management

  Jan 2011 - Dec 2018

  • Led the end-to-end management of the flagship product line, ensuring product strategy aligned with customer adoption and stakeholder expectations.
  • Developed and executed an enterprise platform strategy, distinctly positioning Spredfast solutions and enhancing connectivity for global Fortune 50 brands.
  • Oversaw the successful launch of a next-generation Analytics platform, significantly improving insight generation, measurement accuracy, and identification of enhancement areas.
  • Hired, coached, and led a highly effective Product Management team, fostering robust OEM partnerships and negotiating pivotal contracts.
• 

  Zilliant

  Director of Sales Engineering

  Jan 2010 - Dec 2011

  Zilliant revolutionizes the pricing realm with its Precision Pricing Platform, automating and optimizing pricing operations with real-time intelligence to drive growth.

  • • Managed and coached a team of six sales engineers, enhancing the pre-sales technical approach for Zilliant.
  • • Led product demos and assessed potential opportunities, contributing to an innovative pre-sales strategy.
  • • Actively represented Zilliant at industry events and sales conferences, elevating brand presence and technical market positioning.
  • • Drafted specialized technical content for sales and marketing, strengthening Zilliant's value proposition in the market.

• ecomensch

  Co-Founder

  Jan 2010 - Dec 2011

  ecomensch was a dedicated community focused on improving the earth through a unique social game encouraging real-world actions with friendly competition.

  • Lead the development of a SaaS based game designed to reward users for real-world environmental actions, utilizing competition and achievement mechanics.
  • Employed advanced technologies such as Ruby on Rails, MySQL, PostgreSQL, Heroku, Amazon Web Services, and integration with social networking APIs for game development and scaling.
• 

  Zilliant

  Senior Product Manager

  Jan 2007 - Dec 2010

  • Implemented AI/ML-driven product strategy for pricing optimization and guided selling solutions, transforming Zilliant's approach to data utilization in pricing.
  • Collaborated with data science teams to deliver predictive analytics, significantly enhancing the decision-making process for large enterprise customers.
  • Served as Product Owner for Agile Scrum teams, ensuring efficient product development cycles through comprehensive oversight of user stories, product backlogs, and documentation.
  • Pioneered the design and development of new products for mobile clients, partner integrations, and analytics, thereby expanding Zilliant’s market offerings and capabilities.
• 

  Intel

  Senior Systems Programmer

  Jan 2002 - Dec 2007

  Intel creates world-changing technology to improve the life of every person on the planet.

  • Strategized and led the integration of $2M in computing environments, enhancing operational efficiency.
  • Co-managed over 3,500 Linux systems across three different environments, ensuring high system reliability and performance.
  • Promoted ongoing customer success by providing high-quality daily support and achieving effective resolutions.
• 

  Intel

  Software Engineer

  Jan 1999 - Dec 2002

  • Led a technical developer team of five, spearheading numerous software development projects.
  • Mentored multiple developers both within and beyond the immediate team, enhancing multidisciplinary teamwork and cooperative learning.
  • Developed a cutting-edge design and simulation environment for next-generation wireless chip architectures, contributing significantly to Intel's technical advancements.
  • Engineered the software architecture for a complex object-oriented manufacturing automation application, streamlining production processes and improving operational efficiency.