Nicole M.

• Developed SeekSuite platform: a modular talent enablement platform that strengthens hiring decisions and reduces hiring risk.
• Architected end-to-end ATS implementation (Loxo) for professional services firm: requirements scoping, workflow customization, data migration, staff enablement.
• Designed Make.com automation frameworks eliminating hundreds of annual hours in manual workflows, enabling scalable operations without headcount expansion.

CGI is a multi-national IT consultancy firm. In my time there, I directed national TA strategy, operations, and governance across 10 business units (team of 3), supporting 2,000-3,000 annual hires.

• Diagnosed systemic fragmentation across 10 siloed business units creating compliance exposure and resource constraints. Architected Canada's first unified talent operating "playbook" reducing time-to-fill 13% and enabling cross-regional hiring
• Designed national TA performance framework establishing objective evaluation criteria across all regions, protecting organization from wrongful termination exposure while improving team clarity on advancement expectations.
• Led enterprise background check provider transition across 3,500 annual checks, accelerating revenue capture $2.1M annually through 24-hour clearance reduction for billable consultants ($600/day rate). Authored compliance needs, processes, and training
• Maintained deficiency-free audit status 12+ consecutive months through systematic process controls. Directed compliance alignment for provincial legislative changes
• Architected quality control infrastructure reducing national reporting error rate 66% (60% to 20%), eliminating masked operational problems and enabling accurate executive decision-making on workforce planning and budget allocation.

CGI is a multi-national IT consulting firm. My initial role there was Leading the recruitment operations for the Atlantic Canada region. I led a team of 4 directing global recruitment programs, strategy, systems implementation, and compliance initiatives across multi-billion-dollar financial institution.

• Grew regional workforce 30% (500 to 650) within 15 months despite 20% annual attrition.
• Designed and implemented Atlantic Canada's first TA executive dashboard, becoming key strategic tool reviewed weekly by regional head.
• Introduced structured hiring practices reducing early employee turnover 25% through improved role scoping and candidate assessment.

Scotiabank is one of Canada's top 5 banks, serving customers globally. In this role I led team of 4 directing global recruitment programs, strategy, systems implementation, and compliance initiatives across multi-billion-dollar financial institution.

• Architected the federal compliance infrastructure from scratch in response to government diversity audit. Directed year-long project aligning org structure with federal NOC codes, building representation analytics, and developed multi-year plans.
• Eliminated catastrophic regulatory penalty risk while increasing women in executive roles 33% (30% to 40%+) within 12 months.
• Established enterprise accommodation program, inclusive hiring protocols, and community partnership strategy (ISET organizations, ERGs) addressing critical representation gaps,
• Orchestrated post-acquisition talent integration for Tangerine Bank and MD Financial: process mapping, technology migration to SuccessFactors, team structure decisions, displaced employee placement, ensuring seamless operational continuity.
• Served on core SuccessFactors ATS implementation team, leading offer module design, change management strategy, and training delivery for TA and HR Service Center teams across global operations.
• Led cross-functional initiative (Legal, Total Rewards, HRBPs) eliminating enterprise-wide offer letter compliance exposure. Consolidated non-compliant templates into standardized, legally defensible modular frameworks, reducing templates by 75%
• Architected preferred vendor program in partnership with Global Procurement, establishing RFP framework, scoring methodology, and standardized fee structure. Delivering $5M+ sustained annual savings while maintaining hiring quality.
• Directed TA response to bank-wide internal audit identifying 12 major deficiencies in onboarding, record management, and compliance. Developed and executed remediation plans achieving fully compliant audit outcome within 12 months

One of Canada's top 5 banks delivering financial services to individuals and businesses. I was the Sr. Conaultant of Talent Acquisition Operational Excellence.

• Architected technology-driven process improvements and analytics infrastructure, reducing operational errors 20% and improving audit readiness.
• Designed and delivered MS Excel capability-building program to 150+ recruiters, improving reporting accuracy and data-driven decision-making.
• Built reporting used for planning, audit response, TA performance evaluation, and executive visibility.

Held progressive roles in recruitment delivery and operations.

• Led LEAN process redesigns, saving over $250K, implemented a preferred vendor program that saved over $360k, delivered 1,000 annual co-op hires, supported ATS implementations and recruiter training across Canada.